Overall sentiment across the reviews is mixed and strongly polarized: a substantial number of reviewers praise the community aspects, friendly residents, and certain staff members, while an equally notable set of reviews raise serious concerns about management, safety, and maintenance. Many residents and visitors highlight a pleasant social atmosphere, clean apartments, and inviting common areas. Social programming—both organized and resident-driven—receives frequent positive mention (potlucks, group trips, creative events, and self-organized movie nights). Several reviewers explicitly recommend the community, cite good value for the cost, and note that certain staff (Becky, Barb) and the maintenance team are helpful and informative. The location across from the hospital is repeatedly flagged as convenient, and available two-bedroom units ready for immediate move-in are noted as a plus.
However, these positives are tempered by recurring management and operational problems that affect residents’ day-to-day experience. Multiple reviews reference a change in property management and inconsistent leadership: one manager (Carrie) is described as unfriendly and cold and accused of failing to connect with residents, while another manager (Becky) is praised for being responsive and resident-oriented. That split illustrates a pattern of uneven management performance and staff turnover—most notably the resignation of the recreational director and the cessation of monthly recreational planning meetings, which some residents view as contributing to a decline in resident engagement and even prompting a resident exodus. Several reviews say the office has been unresponsive to inquiries, rely on an answering service, and that potential renters have been left feeling unwelcome.
Safety and maintenance are major themes in the negative reviews. There are multiple reports of inadequate snow removal and unsafe sidewalks after storms, leaving residents unable to safely access their cars or the building and creating fear of retaliation if residents complain. Serious maintenance problems are also reported: leaking showers with long repair delays (two weeks cited), episodes of no heat with residents resorting to heating by oven, and availability issues with on‑site staff assistance. While some reviewers say maintenance staff are friendly and helpful, the existence of prolonged repair waits and hazardous conditions is a consistent concern that affects perceived livability.
Facility amenities and building condition are another area of mixed feedback. Several reviewers emphasize that the property has fewer amenities than competing communities—no pool, no on-site meals/dining, no in-unit microwave or washer/dryer in some units, and utilities limited to cable and internet—which may disappoint prospective residents expecting full-service perks. The building is described as older in spots, and some note that security is no longer robust (entry code issues, ability for relatives/friends to enter easily), raising additional safety worries. At the same time, other reviews describe the property as well-kept, clean, quiet, and comfortable for family gatherings, so experiences vary by unit and by which parts of the property are being referenced.
Pricing and financial concerns appear in multiple reviews and are somewhat contradictory: a number of residents state the apartments are affordable or good value, while others describe the community as higher priced than alternatives and mention ongoing rent increases. This indicates variability in perceived value, possibly tied to unit size, condition, or the expectations of different residents.
In summary, prospective residents should expect a community that can offer strong social opportunities, friendly neighbors, attractive common spaces, and some dedicated staff who create a welcoming atmosphere. At the same time, there are recurring and significant concerns about management consistency, responsiveness, safety (snow removal and building security), and maintenance turnaround for urgent repairs. The reviews suggest that day-to-day satisfaction is highly dependent on current on-site management and how actively the property addresses safety and maintenance issues. When considering this community, visitors should ask specific questions about current management, snow removal and maintenance response policies, security measures, recreational programming schedule and leadership, utility inclusions, and any recent or planned rent increases. If concerns mirror the negative patterns described, contacting corporate or seeking documentation of operational policies may be advisable before committing to a lease.
