Hillcrest Country Estates Grand Lodge & Villas

    6021 Grand Lodge Ave, Papillion, NE, 68133
    3.7 · 33 reviews
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    2.0

    Beautiful facility, understaffed and unsafe

    I moved into this Grand Lodge-style community and love the beautiful, well-appointed facility, heated saltwater pool, diverse classes/activities, and outstanding food (Chef Darren and the dining team are excellent). Many staff were warm and caring - some memory-care caregivers became like family - and maintenance and concierges were helpful. However, chronic understaffing, high turnover, management and front-desk rudeness, and an unresponsive administrator created long call-response times, mismanaged meds, unsupervised residents, and too many falls. Housekeeping and maintenance are inconsistent (slow laundry, soiled bedding, unclean carpets, only spot painting, doors that slam) and construction/dust were disruptive. It's expensive, with an unfair service-point policy and some untrained/intern staff filling gaps. Beautiful place with huge potential and pockets of exceptional care, but come in eyes-open and be ready to advocate.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement

    Common areas

    • Beauty salon
    • Computer center
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.73 · 33 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.4
    • Staff

      3.6
    • Meals

      3.8
    • Amenities

      4.1
    • Value

      1.3

    Location

    Map showing location of Hillcrest Country Estates Grand Lodge & Villas

    About Hillcrest Country Estates Grand Lodge & Villas

    Hillcrest Country Estates Grand Lodge & Villas sits on a big 44-acre campus in Papillion, Nebraska, close to Offutt Air Force Base, and it has a lot to offer seniors who want different levels of care or independent living, so if someone's looking for independent living there are the Signature Villas, which are 2-bedroom homes with open spaces and no long-term commitment since rent is month-to-month, and there's also the Grand Lodge with 102 independent living apartments, seven apartment floor plans, luxury features like a heated saltwater pool, spa, gym, fine arts studio, hobby shop, cinema, multiple dining spaces, a Grand Hall for performances, and all kinds of services like housekeeping and 24/7 concierge, plus transportation and activities, then if more support is needed, there are 30 assisted living apartments and 30 secure memory care apartments, so residents can get help with day-to-day needs or memory issues like Alzheimer's and dementia, and the staff, who many families and residents call friendly, helpful, and joyful, help make the place feel warm and welcoming, and it's easy to move between care levels as needs change since everything is in one community, plus there's skilled nursing and rehab services inside cottages designed for just 13 people per house, so folks get more personal care in private rooms or a companion suite, and there's always licensed nurses, physicians, psychiatrists, and support staff right there, and there's a big focus on nutritious meals, lots of choices at meal times, and help for anyone with diet restrictions, and for activities there's a steady mix of exercise, arts, social gatherings, spiritual programs onsite and off, and even adult day services with The Club, while outside you'll notice the pond, waterfall, and landscaped grounds, and residents can enjoy walks or visits with friends in the open common areas, and with no entrance fee for the Grand Lodge, it's made to be easy for older adults age 55 and up who want to stay social, have their own homes, or need more daily support all in one place, plus there's support groups, physical therapy, counseling, mental health services, and easy access to the wider Hillcrest Health & Living system for home care or hospice, so whether someone's active and healthy, needs short-term rehab, or is coping with memory changes, there's services and amenities at Hillcrest Country Estates Grand Lodge & Villas to suit a lot of situations, and reviews often point out the good food, caring staff, friendly feel, and lots of events for both residents and visitors, and with everything from maintenance-free villas to secure memory care, folks have choices all across the campus, and with its reputation for fairness and not turning anyone away due to age, race, or health, seniors from Papillion and beyond have a reliable option right there at 6021 Grand Lodge Avenue.

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