Hillcrest Shadow Lake

    1507 E Gold Coast Rd, Papillion, NE, 68046
    2.6 · 30 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Mixed care; understaffing and neglect

    I have mixed, very conflicting experiences. Some staff-nurses, housekeeping and recreation-were caring, attentive and the facility is large, clean and well-appointed with good activities; others were intrusive, disrespectful or simply not available. Chronic understaffing and poor communication left my loved one with missed meds, delayed x-rays, infrequent bathing, lost items and unanswered grievances; memory care had odors and neglect. Management was sometimes helpful but often inaccessible or dismissive, and family/POA communication and visiting (especially during COVID) were restricted. I'd urge extreme caution: insist on transparency, staffing guarantees and written care protocols before trusting them with a loved one.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.60 · 30 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.1
    • Staff

      2.6
    • Meals

      1.0
    • Amenities

      5.0
    • Value

      1.8

    Location

    Map showing location of Hillcrest Shadow Lake

    About Hillcrest Shadow Lake

    Hillcrest Shadow Lake sits in a single-story building and gives seniors plenty of choices for living, offering private and companion rooms as well as cottage apartments, villas, and an assisted living community, and you'll find a quiet, home-like place where people get the care they need, whether it's skilled nursing, memory care, assisted living, or independent living. Folks who live here have access to a team that feels like family, and many staff have worked together for years, making real connections with residents. The place has a long history under its earlier name, Huntington Park Care Center, and since joining the Hillcrest family in July 2016, it's stayed steady in helping people live better lives. Hillcrest Shadow Lake supports people who need regular help with things like dialysis, long-term care, ostomy care, and respite care. The facility is also able to handle more advanced needs, with bariatric beds, physical therapy, occupational therapy, and speech therapy, all backed by skilled nursing services and a Medical Director, Dr. Anthony Hatcher, who used to be a US Air Force doctor.

    The secured memory care neighborhood, called Memory Lane, is built for those living with Alzheimer's and dementia, and it's got caregivers who take special dementia training, outdoor courtyards that are safe to wander, a bird aviary, and group activities planned to spark joy and engagement. Family-style meals take place in open dining rooms where residents can talk and relax, and nutrition comes with guidance from a Registered Dietitian. Residents have a choice of private or companion suites, all with bathrooms attached, and the memory care staff keeps up with continued dementia training. Seniors can count on help with medication, bathing, grooming, dressing, mobility, and housekeeping, and 24-hour skilled nursing care is always available in a nurturing setting.

    People looking for short-term rehabilitation after a hospital stay can work with teams at the Hillcrest Physical Therapy gym, where therapy pools and modern equipment help in recovery, and there's a focus on making sure each resident gets a plan that fits their exact needs, whether that's in long-term care, memory care, or short-term rehab. Amenities include a library for quiet reading, a clubhouse with games, lounges for relaxing, outdoor courtyards, a full-service salon, and recreation rooms, plus a schedule full of daily activities and transportation services for outings or appointments. The community places a big value on supporting families, offering support groups and community events, and The Club provides adult day services onsite.

    Hillcrest Shadow Lake works with Medicaid, private pay, and long-term care insurance, and they link up with Hillcrest Caring Companions for added support and with Hillcrest Hospice for end-of-life care. Strong care coordination with the wider Hillcrest team helps residents stay connected and get resources as needs change. The building stays secure and peaceful, and the staff focuses on helping each person thrive and feel like they belong. The facility has been recognized as a Best Nursing Home by U.S. News and World Report, and people can schedule tours to see more about this established and steady place where seniors live with safety and respect.

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