The reviews for Continental Springs present a strongly mixed and polarized picture. On the positive side, multiple reviewers highlight compassionate, kind, and attentive nurses and caregivers who provide good personal care for some residents. Several families report that residents are happy, clean, and have their clothes laundered daily, and that caregivers offer peace of mind. The activities program (notably bingo) is praised in multiple comments, and a few reviewers explicitly state that the facility made positive changes under new management and is among the nicer local options. Physical common areas such as a large dining room and some fair facility elements are also noted as positives. In several instances the facility accepted residents when other providers would not, which families appreciated.
However, negative themes are frequent and serious. A number of reviewers describe systemic mismanagement, short staffing, and unresponsive personnel — call lights ignored, unanswered calls, and staff not notifying families about falls or medical decline. Several accounts describe multiple falls, weight loss and possible malnourishment, rapid decline in residents' conditions, and even infections, indicating potential care and safety lapses. Theft and loss of personal belongings are repeatedly mentioned (examples include a recliner, a pet dog, photos, clothing, a table, a gaming system, and money), which raises acute concerns about resident security and property management. Reviewers also report filthy conditions and unhygienic food-service practices in some instances.
Facility infrastructure and room conditions are a prominent concern. Multiple reviewers report very small, cramped rooms (two twin beds sharing a bathroom) and describe the building as falling apart, rotting, or lacking maintenance. These physical shortcomings are tied to perceptions that the facility is not always safe or dignified. Dining and food quality receive mixed reports: while some reviewers call the food good, others describe it as nasty or unappealing and cite dirty utensils. Activity participation appears to vary — activities exist and can be outstanding for some residents, but others experience limited ability to participate.
Communication, billing, and management issues also emerge repeatedly. Poor communication with families, unresponsiveness to inquiries, and billing disputes (late payments, unpaid invoices, problematic financial staff) are specific operational concerns that families raised. Some reviews indicate improvement under new management, with reports of happier residents and better conditions, which suggests variability over time or between units/staff. Overall sentiment is sharply divided: several reviewers strongly recommend the facility based on caring staff and recent improvements, while others strongly advise against it because of safety incidents, theft, unsanitary conditions, and management failures.
In sum, Continental Springs shows clear strengths in individual caregiver compassion and pockets of good programming and cleanliness for some residents, and there are indications of positive changes under new leadership. At the same time, multiple and recurring reports of mismanagement, staffing shortages, ignored call lights, resident falls, lost or stolen property, possible malnutrition, facility disrepair, inconsistent dining hygiene, and billing problems represent significant red flags. Prospective families should weigh these mixed reports carefully: ask for specifics about staffing ratios, incident reporting and notification policies, security for personal belongings, recent inspection results, maintenance plans for the building, menu and food-service hygiene practices, and how new management has addressed previously reported issues. Visiting multiple times at different hours and speaking directly with current families and unit staff can help clarify whether the facility’s positives are consistent and whether the serious concerns have been effectively resolved.
