The reviews for The Mulberry at Waverly are strongly polarized, with a substantial number of very positive accounts praising staff and care alongside several serious negative allegations that raise safety and management concerns. Many families describe the facility as clean, home-like, and staffed by compassionate, attentive caregivers who remember residents and treat them with dignity. A recurring positive theme is a family-like atmosphere and a director or nurse leader who is hands-on, listens to concerns, and actively solves problems. Multiple reviewers explicitly recommend the community, citing good communication, reliable housekeeping, pleasant outdoor space, and reasonable cost as reasons families felt comfortable entrusting loved ones to the staff.
Contrasting those favorable impressions are disturbing reports from other reviewers that indicate potential lapses in basic care and governance. Several summaries allege neglectful nursing practices including residents being left in soiled clothes, incorrect medication administration, and feeding neglect leading to weight loss or claimed starvation. There are also allegations that administration ignored Powers of Attorney and family requests, and that callers experienced poor communication from staff or administration (including hanging up). A small but significant number of reviewers reported perceived misuse of hospice placement, suggesting hospice was discussed or initiated in ways families found inappropriate or premature.
Staff behavior and workplace issues appear uneven across accounts. While many reviewers praise staff as kind, attentive, and professional, others report unprofessional conduct such as rudeness and swearing. There are also mentions of wage disputes or alleged nonpayment of wages, which could indicate internal staffing or morale problems and may correlate with the inconsistent experiences families describe. Operational concerns include outdated technology and tedious record-keeping, which some reviewers felt impeded efficient care or added administrative friction. A couple of reviews call out limited progress from physical therapy and unresolved rehabilitation goals for specific residents.
Visiting policies and communication about them are another recurring friction point. Several reviewers described inconsistent or conflicting visiting hours and unclear rules — including a website that does not reflect current policies — which has led to confusion and frustration among families. At the same time, others explicitly praised the facility's communication and responsiveness, reinforcing the overall pattern of variability in family experiences.
Taken together, the pattern suggests The Mulberry at Waverly can and does provide very good, compassionate care under engaged leadership for many residents, with strengths in cleanliness, personal attention, and a warm atmosphere. However, there are multiple serious complaints — including alleged neglect, medication errors, feeding issues, inconsistent staff professionalism, problematic management responses to families, unclear visiting rules, and internal wage disputes — that require attention. These are not mere service gripes but involve resident safety and family trust.
Advice for prospective families or POAs based on these mixed reports: meet and evaluate the leadership (particularly the nurse director), ask specific questions about medication administration protocols and feeding/mealtime monitoring, observe staffing levels and mealtime service, clarify visiting policies and get them in writing, ask about staff training/turnover and any recent wage disputes, and request references from current families. If possible, talk to multiple family members of residents and, during an initial stay or visit, monitor basic care practices (cleanliness, timely clothing changes, mealtime assistance). The reviews indicate the facility can deliver excellent, person-centered care, but variability and several severe allegations make due diligence essential before placement.
