Overall sentiment in the reviews is cautiously positive: many relatives and visitors express satisfaction with the care provided at Maple View Memory Care Bismarck and say they would recommend the community. Multiple reviewers call the staff friendly, kind, interactive and helpful, and several emphasize that staff keep relatives informed. The community is described by a number of reviewers as welcoming, calming, and homey. Physical spaces like the dining area and hallways are frequently noted as cheery, bright, and clean, which contributes to an overall pleasant environment for residents.
Care quality and staff interactions are a central strength according to several summaries. Reviewers commonly report that their family members seem happy with staff and the care they receive. Positive anecdotes include staff smiles, helpfulness during tours, and communication with relatives. At the same time, there are mixed reports: a few reviewers described episodes of indifference where a resident was allowed to stay in a room all day and felt overlooked. Short-staffing is mentioned as a concern that could be linked to variability in engagement levels; while many staff interactions are praised, some reviews indicate staffing shortages affect attention and activity participation.
Facilities and cleanliness show a split in perception. Many reviewers highlight that the community is clean, inviting, and smells pleasant, with large well-lit hallways and a tidy dining area. Conversely, several reviewers call out outdated furnishings — worn carpet, old furniture, and missing curtains in rooms — that make parts of the facility feel dated. One reviewer reported a urine smell in a room, but also noted management took steps to address it. These points suggest the community maintains general cleanliness and a pleasant public environment while some private/resident spaces could use updating or more attentive maintenance.
Activities and engagement are the most consistent area of concern. Multiple summaries mention a lack of activities and stimulation, a desire for more hands-on and gender-specific programming, and no dedicated exercise room. Although there is a noted “nice area for activities,” reviewers want more frequent, varied, and purposeful engagement opportunities for residents. This gap is significant for memory-care residents, where stimulation and structured programming are important for quality of life.
Safety, management, and logistics show mixed feedback. One reviewer raised an unverified concern about possible theft, which should be investigated further by prospective families. Financing and billing conversations were flagged as needing more attention in at least one review, and location or distance was mentioned as a downside for some families—useful considerations when evaluating accessibility. On the positive side, several reviewers specifically called out that staff or management keep relatives informed, and many would recommend the facility, indicating overall trust in day-to-day operations despite the issues noted.
In summary, Maple View Memory Care Bismarck appears to offer a warm, home-like environment with many caring and communicative staff members and generally clean, bright common areas. The facility’s small size (about 23 residents) contributes to an intimate atmosphere that many families appreciate. The main improvement areas are activity programming (more variety, hands-on and gender-specific options, and exercise facilities), updating some room furnishings and finishes, and addressing staffing consistency so residents receive regular engagement. Prospective families should weigh the strong caregiving reports and pleasant communal spaces against the reported need for more stimulation, occasional facility wear, and any logistical issues like location or billing. Any specific concerns such as reports of theft or odor should be discussed directly with management during a tour to see how they are handled and resolved.
