Reviews present a mixed picture: many families praise the direct-care staff, social atmosphere, apartment options, and waterfront campus, while others describe significant operational concerns associated with a management transition. Positive comments emphasize a warm, home-like interior, engaging activities (musical groups, karaoke, art, group TV), pet-friendly policies, and staff who are respectful and attentive. Several accounts note smooth memory-care transitions and accommodations that eased family burden.
Care quality and staffing show a split pattern. Numerous reviewers highlight compassionate, professional caregivers and prompt assistance, contributing to residents' sense of safety and well-being. At the same time, recurring themes include high staff turnover, periods of understaffing, and lapses in oversight that have manifested as medication-preparation delays and safety-event concerns such as fall-related injuries. These operational gaps appear to affect consistency of care more than its core intent when staff are present and engaged.
Management, communication, and regulatory issues are the most frequently cited weaknesses. Reviewers describe inconsistent administrative responsiveness, failures to return calls or emails, and examples of not honoring guardian or court-directed paperwork; these have contributed to family frustration and, in at least one instance, prompted state-level long-term-care review. Families advise confirming current leadership, documentation policies, and expected communication protocols before placement.
Dining, facilities, and environment receive generally positive notes for location and accommodations: private studios and full apartments, secure access, pleasant landscaping, and accessible patios. However, dining and kitchen continuity appear inconsistent—examples include cold meals, cook turnover, and occasional unexpected charges for items—indicating dining operations may vary by period. Pest-control concerns and instances of missing personal items were also raised; these point to needs for stronger pest management and clearer property-accountability procedures.
Overall, Lakewood Landing (rebranded/renamed Edgewood Mandan at Lakewood in some communications) offers appealing physical amenities and a strong community when direct-care teams are stable, but prospective residents and families should perform targeted due diligence. Recommended questions include current leadership and turnover rates, documented medication and fall-prevention protocols, pest-control plans, personal-property accounting procedures, dining-service schedules and contingencies, and how the facility communicates with legal representatives or guardians. Verifying recent regulatory or administrative changes and asking for references from current families can help clarify whether recent operational concerns have been addressed.
