Overall sentiment for Lakewood Landing is sharply mixed and highly polarized. Many reviewers describe a warm, home-like community with caring staff, active programming, comfortable private apartments, pleasant grounds and waterfront views. Several families report that the move improved quality of life for their loved ones, relieved caregiver burden, and that staff were engaging and attentive. Multiple reviewers praise specific social offerings (musical groups, karaoke, painting, coloring activities) and highlight a strong sense of community among residents. The physical facility and apartment accommodations are repeatedly described as comfortable and secure, with patios, good landscaping and a dog-friendly environment noted as positives.
However, a large and consistent cluster of serious concerns centers on management, safety, sanitation and legal/administrative failures that appear to coincide with a change in leadership. Multiple reviews contrast the prior administration (named Diane) as effective with the new administration as unreliable, unresponsive and sometimes rude or unprofessional. Reported administrative failures include not honoring conservator/guardian 30-day notices, failing to comply with court-ordered paperwork, poor or non-existent communication with families, and allegedly not notifying self-paying residents of administrative changes. These issues have led some families to move loved ones out within 30 days and to request involvement from the North Dakota State Long-Term Care authority.
Safety and care-quality complaints are frequent and serious. Reviewers report medication management problems (medication not prepared), resident injuries from falls, allegations of staff misconduct (including an inappropriate male caregiver incident), theft of personal belongings, and a long-running bed bug outbreak reported by multiple families. Several reviewers explicitly describe the quality of care as very low, unsafe or unacceptable. These reports, combined with allegations of management misconduct or arrest and a facility under state investigation, create a pattern that some reviewers characterize as systemic and not isolated incidents.
Operational issues around dining and staffing also emerge repeatedly. There are many comments about cold meals, inconsistent kitchen staff/chef turnover, extra or opaque charges for items, and occasions where staff are not available in the office. At the same time, other reviewers praise specific staff members as excellent, helpful and dedicated, indicating uneven staffing quality and morale. High staff turnover and low staffing levels are mentioned and likely contribute to inconsistent care and communication problems.
Activities and programming are another area of contrast. For independent and assisted living residents, reviewers often report a lively social calendar and strong engagement. Conversely, reviewers note a lack of appropriate activities for memory care residents, suggesting programming is uneven across care levels. The facility's physical amenities and social environment are genuine strengths for many residents, but those positives are undermined for some families by the administrative breakdowns and safety/sanitation issues.
In summary, Lakewood Landing presents a bifurcated picture: a facility with desirable apartments, grounds, and social life and with staff members who are caring and engaging, alongside a range of critical operational and safety problems tied to recent management changes. Prospective residents and families should weigh both sets of observations, verify the current state of management and regulatory actions, ask specific questions about bed bug remediation, medication handling, theft prevention, staffing ratios, communication protocols with families, and memory-care programming, and, when possible, seek recent references or a current onsite tour to confirm whether the serious issues reported have been corrected.
