Overall sentiment across reviews for McCrea Manor Nursing & Rehab is strongly mixed, with pronounced examples of both high‑quality, compassionate care and serious care and communication shortfalls. Multiple reviewers highlight exceptional individuals and teams — particularly in therapy, certain nurses and aides, social work, and admitting staff (notably Erika and Ms. Sherry) — who provide kind, attentive, family‑like care. Hospice services overseen by Alliance Aultman Hospice receive clear praise. Dining and food quality are frequently mentioned positively, with several reviewers noting meals and cookies as a bright spot. Several reports also describe a clean, homey environment and long‑tenured staff who provide continuity and expertise, and some families have experienced supportive upper management that addresses concerns promptly. New management is mentioned by some reviewers as driving positive changes.
Contrasting these positives are persistent and serious concerns about staffing, communication, and resident safety. Multiple reviews describe the facility as short‑staffed — especially nights and weekends — which reviewers connect to delays in responding to calls, residents being left unattended (including during meals), missed follow‑up appointments, and delayed notification to families when falls or medication changes occur. There are specific safety allegations such as falls not acted upon, tubes not being removed, and instances described as negligent or dangerous to patient health. Several reviewers reported incidents of perceived abuse, mocking or condescending behavior by staff, and ignored reports to nursing or management. These issues suggest significant inconsistency in day‑to‑day resident supervision and in the facility's ability to reliably meet basic care needs for all residents.
Communication and administrative processes are recurring problem areas. Reviewers specifically call out a front desk that is frequently unavailable after 4 pm and an after‑hours phone system that goes to voicemail, creating frustration for families trying to reach staff or residents. Documentation and administrative details are also inconsistent: reviewers mention mislabeled forms, dirty pens, dry‑erase boards not being updated, and failures to preserve personal items or photos after a resident's death. These lapses, while administrative in nature, compound families' concerns about overall attention to detail and respect for residents.
Facility condition and cleanliness reports are mixed and location‑dependent. Several reviewers praise cleanliness and even “above and beyond” housekeeping, while others describe the facility as dirty, with odors and spills that go unaddressed. This disparity aligns with other patterns of inconsistency: some wings or shifts appear well maintained and staffed by thoughtful caregivers, while others suffer from neglect and poor hygiene standards. The pandemic response was noted positively by some reviewers, indicating an ability to adapt when leadership and staffing are aligned.
Management and organizational culture appear uneven. Some reviewers commend supportive management that remedies issues quickly; others feel leaders prioritize financial concerns over resident safety and care. There are both reports of focused improvement under new management and allegations of systemic problems that have not been adequately addressed. Allegations about fake 5‑star reviews and inconsistent messaging further undermine trust for some families.
In summary, McCrea Manor has clear strengths—particularly in therapy services, some compassionate and experienced caregivers, supportive admitting staff, and good dining—that families value highly. However, there are enough recurring reports of poor communication, understaffing (particularly nights/weekends), occasional neglect or unsafe care, administrative lapses, and variable cleanliness to warrant caution. Prospective families should weigh the facility’s notable positive staff and service elements against the documented variability in care and safety. For the facility to improve overall reputation and resident outcomes, priority areas would include strengthening staffing levels and coverage after hours, standardizing documentation and communication protocols, addressing cleanliness and hygiene consistently, and ensuring leadership consistently enforces resident safety and respectful staff behavior across all shifts and units.
