Overall sentiment in the reviews for Pleasant View Health Care Center is mixed, with strong, repeated praise for individual caregivers and the therapy department balanced against serious and recurring concerns about staffing, safety, and consistency of care. Many reviewers emphasize that when staffing and management are stable, the facility can provide compassionate, attentive care with a clean environment and an effective rehabilitation program. Multiple family members explicitly describe staff as kind, hardworking, and like "angels," and several accounts highlight exceptional support from therapy teams, social work, and an engaged director of nursing during periods of positive management.
However, a substantial number of reviews describe troubling lapses in basic care and safety that significantly undermine trust. The most frequently reported issues are chronic understaffing and slow call-light responses, which reviewers link to rushed caregivers, limited monitoring, and delayed medications. There are multiple concrete safety incidents cited: unsafe transfers resulting in injuries, a wheelchair running over a resident's foot, oxygen equipment left unhooked, urine on bedsheets, puddles and spilled food near beds, and reports of bed sores. These incidents are often coupled with descriptions of disorganized nursing, unidentifiable or rarely visible staff who enter rooms only to give medications, and delayed or withheld information to families — in one case prompting a reviewer to recommend contacting an Ombudsman or the state.
Facility and room characteristics are also a notable theme. The building and common spaces are frequently described as very clean and fairly new, with a pleasant lobby and a nice TV room. Yet many reviewers note that individual rooms are very small and cramped, sometimes with shared bathrooms or a roommate who controls the room climate and TV all night. Environmental complaints include rooms kept too warm (around 80°F), fluorescent lighting shining on patients at night, and doors left open. Some residents experienced comfort and privacy issues as a result. Activity offerings are present (bingo, mid-morning snacks, latch-hook kits), but some families felt group activities started late or were insufficient, leaving residents lonely and bored at times.
Rehabilitation and therapy receive generally strong, specific praise in many reviews: reviewers call out an "excellent rehabilitation" program and an "outstanding PT team," and some families credit therapy staff with good discharge planning and helpful assistance. Conversely, other reviews report denied or delayed physical therapy — in particular, patients being denied therapy services due to Medicare/Medicaid coverage issues or administrative decisions, leading to physicians prescribing outpatient PT instead. This inconsistency in therapy access is a key driver of polarized experiences.
Management and staffing patterns appear to have a direct effect on quality. Several reviewers describe a clear timeline: early years were "really great" with a family-like atmosphere, followed by a decline after management changes and staff turnover, and then subsequent improvement when new management returned and the director of nursing became more involved. Where management is described as present, responsive, and caring, families report timely services, cleaner operations, and more cheerful staff. Where administration is described as unavailable, families report lack of transparency (no pricing or tours initially provided) and poorer outcomes. This suggests that leadership and staffing stability are central determinants of whether a resident will have a positive or negative experience.
Dining and housekeeping are variable in reviewers' accounts. The facility is often praised for cleanliness and some positive meal comments (meals better than hospital food; ability to reheat meals on request). Yet other reviews describe poor meal quality, spilled food not cleaned promptly, and incidents of soiled bedding. Personal items loss and laundry issues are also mentioned multiple times. COVID-era policies and communication were another friction point: while some praised COVID safety efforts, others reported miscommunication about visitor restrictions and failure to notify families about compassionate care visits.
In summary, Pleasant View Health Care Center offers a mix of strong points and significant concerns. Its strengths include compassionate individual caregivers, a clean facility, and a generally well-regarded rehabilitation program when services are available. Its weaknesses are systemic and recurring: understaffing, slow response to calls and medications, safety incidents and neglectful oversights, inconsistent therapy access, cramped room conditions, and variable management quality. The pattern in the reviews is one of high variability — residents and families report both excellent, family-like care and severe neglect depending largely on staffing levels and management involvement. Prospective residents and families should tour the facility, ask specifically about staffing ratios, shift-to-shift nurse availability, physical therapy scheduling and coverage under their insurance, recent state inspection reports, incident response procedures, and visitor/compassionate care policies. If there are concerns about safety or rights, reviewers frequently recommended contacting the local Long-Term Care Ombudsman or state survey agency to report serious incidents.
