Overall impression: Reviews of Menorah Park Marcus Post Hospital Rehabilitation Center are highly mixed, with a strong polarization between families who report excellent rehabilitation, attentive individual staff, clean grounds and robust activities, and those who describe serious lapses in basic nursing care, communication, and safety. Positive comments highlight the facility's physical campus, therapeutic programming, and specific staff members who go above and beyond; negative comments consistently focus on understaffing, delayed medications, neglected personal care, and clinical oversights that in some cases resulted in emergency hospitalization.
Care quality and clinical concerns: The most recurring and serious themes are understaffing and inconsistent caregiving. Multiple reviewers report long delays in medication administration (including delayed pain medications), missed therapy or therapy not delivered as planned, and instances where clinical needs were overlooked (e.g., a lump missed despite skin checks, diaper rash from prolonged incontinence neglect). Several accounts describe delayed or missed showers, unattended residents in soiled diapers, rough transfers from wheelchair to bed, and even emergency hospital transfers attributed to insufficient attention to medical needs. These problems suggest staffing levels, staff training, and clinical oversight are significant pain points for families.
Staff performance and communication: Reviews paint a bifurcated picture of staff — some aides, nurses, therapists, and named employees (Kathleen, Carmela) receive praise for compassion and skill, while many others are described as neglectful, short-tempered, or inadequately trained. Frequent complaints include unanswered call lights, poor call routing that makes reaching residents difficult, aide yelling, and reluctance to respond to nurse station requests. Communication with families is another recurring issue: reviewers reported not being informed about hospital transfers, missed doctor appointments, and a general lack of transparency during incidents. These communication failures compound the anxiety families feel when care problems arise.
Facilities, amenities, and activities: The campus and physical environment earn consistent praise: reviewers note clean rooms, a beautiful property, strong security, nature park features, animal visits (including dogs in costumes), and a large variety of activities such as daily exercise, cooking classes, musical presentations, and frequent outings. The transportation department receives specific positive mention for organization and responsiveness. That said, facilities are described as older and sometimes utilitarian (simple rooms, some open rooms without doors), and privacy/logistical problems have led to residents being directed to wrong rooms — an operational concern that ties back to staffing and management supervision.
Dining and costs: Dining impressions are mixed. The on-site restaurant is described as expensive, while the regular food is generally characterized as average. Several reviewers explicitly call out the cost — roughly $13,000/month in one report — and question whether the high price is justified given the reported variability in care quality. For prospective residents and families, this cost-versus-value tension is an important consideration.
Safety, belongings, and dignity concerns: Multiple reviewers reported loss of personal property (dentures, glasses, clothing) and incidents that impacted resident dignity (being left in common rooms all day, lock-up ward comments, and inhumane treatment reported by some families). Privacy issues (open rooms lacking doors) and reports of rough transfers and physical neglect raise safety and dignity red flags that warrant scrutiny by prospective families and regulators.
Management, ownership, and patterns: Some reviewers note new ownership and express concern that changes have not improved care; others advise avoiding the facility entirely. Positive organizational points include an effective transportation department and a subset of professional staff who provide personalized, loving care. However, the prevalence of complaints about staffing levels, medication timing, missed clinical signs, and lapses in incontinence care suggest systemic problems rather than isolated incidents. Families who reported positive outcomes often cited active involvement by staff and consistent therapy, while negative outcomes were frequently tied to specific shifts or personnel, indicating variability across time and teams.
Bottom line and recommendations: Menorah Park Marcus Post has clear strengths — an attractive campus, robust activity offerings, strong security, organized transportation, and pockets of very good rehab and compassionate staff. However, multiple reviews raise serious, recurring concerns about understaffing, delayed medications (including pain meds), inadequate personal care (incontinence, bathing, skin checks), poor communication with families, lost belongings, and occasional unsafe handling. Prospective residents and families should weigh the scenic campus and therapy strengths against the documented inconsistencies in nursing and aide care. If considering this facility, ask specific questions about staffing ratios, medication administration policies and average medication wait times, incontinence care protocols, how they handle hospital transfers and family notifications, and how management addresses lost property. Visiting at different times and speaking directly with nurses, therapy staff, and the transportation team can help validate the positive reports; insist on clear escalation paths and written promises for care timetables. Given the reported high cost, close monitoring, advocacy, and frequent communication will be essential to ensure safety and quality of care.
