Overall sentiment across reviews of The Patterson is highly polarized: many families and residents praise the community for its beautiful, modern facility, vibrant atmosphere, strong activities program, and high-quality dining, while a substantial number of reviews raise serious concerns about management instability, staffing shortages (especially in Memory Care), inconsistent care, and administrative problems. The reviews indicate a real dichotomy — in some cases the community operates like a high-end, attentive senior living environment with excellent food, engaged staff, and meaningful programming; in other cases families describe neglectful conditions, safety incidents, and poor oversight.
Facilities and ambience: The Patterson is repeatedly described as attractive, newer, and well-decorated with a resort-like vibe. Many reviewers highlight large rooms, modern apartments, well-kept grounds, and an inviting interior with upscale decor and event programming. The building, dining areas, and public spaces receive frequent positive comments for cleanliness and style. Several reviewers called out the community’s vibrant feel, multiple restaurant-style dining options, and a chef/culinary team that engages residents and produces varied, delicious menus.
Activities and social life: One of the community’s strongest recurring positives is its activities program. Multiple reviews praise engaging, interactive, and meaningful programming — puzzles, reading groups, outings, and special events — often supported by company-level resources. Families and residents commonly report that activities are well-conceived and help residents stay socially engaged. Social dining is also seen as a benefit: three meals a day served in a social dining room is frequently mentioned as a positive for resident quality of life.
Care quality and clinical staff: Reviews about direct care personnel are mixed but lean positive in many accounts: caregivers, aides, and some nurses are described as caring, attentive, and compassionate. Several reports highlight exemplary clinical staff, specific directors or nurses, and smooth care transitions between hospital, rehab, and memory care. However, other reviews raise major concerns about care quality, particularly in Memory Care. Problems reported include inconsistent medication administration, missing medications, residents left unattended or in bed for extended periods, missed showers and laundry, soiled clothing, and alleged inappropriate use of chemical restraints. These severe allegations are concentrated in Memory Care and indicate significant variability in the standard of clinical oversight across units and time periods.
Staffing, turnover, and agency reliance: A dominant theme is chronic staffing instability. Many reviews note frequent turnover of administrators, Memory Care Directors, Activities Directors, and managers. Short-staffing is described repeatedly — care partners, managers, and nursing staff are said to be insufficient at times. Reviewers repeatedly mention reliance on staffing agencies or “pool” nurses; agency staff are sometimes characterized as less trained or not as invested in continuity of care. High turnover and reliance on temporary staff contribute to inconsistent care, loss of trust, and gaps in supervision, especially in Memory Care.
Management, communication, and administration: Management instability and poor communication are reported often. Some families commend specific administrators for responsiveness and problem resolution, but many more describe abysmal communication, billing mistakes, delayed refunds, and difficulty getting clear answers. Serious administrative lapses were cited, including being uninformed about a resident’s death, HIPAA-related information access problems, misplaced documents such as care plans, and incorrect invoicing. These administrative failures magnify clinical concerns and add stress to families already managing complex care needs.
Housekeeping, hygiene, and safety: Reports about cleanliness and housekeeping are mixed. While many reviewers praise a generally clean building and dining areas, other families list serious hygiene issues: rooms left filthy, counters and floors unclean, laundry not done for weeks, and poor sanitation leading to infections in some accounts. Safety issues such as falls, missed medication, and misidentification in the memory unit are also flagged, underscoring concerns about supervision and quality control in higher-acuity areas.
Memory Care — a focal concern: Memory Care emerges as the most problematic area in the reviews. Multiple accounts describe neglectful care, inadequate supervision, residents left in soiled clothing, rare showers, inconsistent medication practices, and even allegations of chemical restraints. There are reports of misplacement of residents and turmoil among Memory Care families. Conversely, some reviewers report excellent memory care programming and strong support after management changes. The joint pattern suggests that Memory Care quality is highly variable and sensitive to staffing, leadership, and turnover.
Food and amenities: Dining and culinary services are among the clearest strengths. Numerous reviews praise the food, menu variety, special meals, attentive wait staff, gluten-free options, and overall dining experience. Salon and barber services, as well as specific staff in those areas, were frequently singled out positively. Amenities like exercise rooms, beauty shops, and scheduled events draw favorable comments, though a few reviewers noted limited access or closures of some amenities.
Patterns of improvement and decline: Several reviews point to noticeable improvement after leadership changes or corporate acquisitions; others describe deterioration tied to turnover, management changes, or greater use of temporary staff. This suggests that the community can provide excellent care when stable leadership and staffing are in place, but its performance is vulnerable to administrative churn and staffing shortages.
Who this community is likely to suit — and who should be cautious: Based on the reviews, The Patterson may be a very good fit for residents who are fairly independent or who primarily need assisted living-level support with abundant social programming, strong dining experiences, and a pleasant facility — particularly when specific staff or managers are in place who have earned praise. Families seeking a high-quality Memory Care placement, or those who cannot be frequently involved or advocate on a resident’s behalf, should exercise caution. Multiple reviews warn that Memory Care has experienced episodes of neglect and that outcomes appear to depend heavily on current staffing and leadership.
Recommendations for families touring or evaluating The Patterson: Ask direct, specific questions about current staffing ratios (especially in Memory Care), turnover rates for directors and nursing leadership, and the proportion of staff who are permanent versus agency/temporary. Request to see recent inspection reports, sample care plans, medication administration protocols, and housekeeping schedules. Observe the memory unit during different shifts, inquire about policies on restraints and infection control, and get written clarification on billing practices, extra charges (e.g., salon/hospice), and refund timelines. Speak with current family members and ask which administrators or nurses have been stable and who has changed recently. Finally, assess whether your loved one’s needs align with the community’s demonstrated strengths (activities, dining, social environment) or whether they require more secure, continuously supervised clinical care.
In summary, The Patterson presents a mix of strong experiential positives — an attractive facility, robust activities, excellent dining, and many caring staff — alongside repeated and serious concerns about management instability, staffing shortages (notably in Memory Care), inconsistent housekeeping, and administrative/billing problems. The community can offer an outstanding daily life for residents under the right leadership and staffing conditions, but families should perform careful, targeted due diligence focused on memory care staffing, turnover, supervision, hygiene, medication practices, and communication before committing.
