Overall sentiment across reviews of Campbell Place is strongly positive, with a consistent and repeated emphasis on the quality and character of the staff. Many reviewers describe the staff as outstanding, caring, compassionate and family-like — going above and beyond routine duties, showing genuine concern, and providing proactive personal attention. Positive anecdotes include staff participating in activities with residents, visiting hospitalized residents to ensure continuity of care, sending photos and updates to families, and quickly assisting new move-ins. Multiple reviewers credited staff with improving residents' mobility, appetite and overall mood, and many families explicitly said they would recommend Campbell Place.
Care quality is broadly praised: reviewers report attentive personal care, respectful treatment that preserves dignity and independence, and an environment that feels safe and comfortable. COVID-19 handling is repeatedly called out as professional and reassuring, with several families noting that life was kept as normal as possible while maintaining safety. Weekly housekeeping and laundry services, on-site salon options, flexible dining (cafeteria or in-room), transportation and outings are all cited as practical strengths that support residents’ daily lives. The facility’s physical layout — often described as accessible, circular, and easy-to-navigate — is repeatedly mentioned as promoting safety, orientation, and socialization.
Activities and social life are a clear highlight. Reviews list a wide range of programming: regular games (bingo, cards), puzzles, interactive experiences, unique recreation (e.g., large balls with drumsticks), cooking and craft activities, monthly family events and outings for shopping or dining. Many families and residents report a busy calendar (four to five activities weekdays) and a Life Enrichment coordinator who is actively engaged and arranges popular programming. The atmosphere created by these activities contributes to residents feeling engaged, social, and more active, with specific mentions of resident improvement and increased involvement.
Facilities and meals receive generally positive marks: reviewers describe Campbell Place as clean, bright, cozy and home-like, with personalized apartments, pleasant common areas, and well-kept grounds including a courtyard and garden. Several reviews note the facility feels more like a comfortable home than an institution. Dining feedback is mixed overall: many praise delicious and well-prepared meals and flexible accommodation of dietary needs, while a number of reviews call out drab or disappointing meals at times and express a desire for heartier fare (more “meat and potatoes”). A few reviews relay particularly poor meal experiences or describe food quality as a point for improvement.
Notwithstanding the many strengths, there are patterns of concern that prospective families should consider. The most frequent negative theme is staffing inconsistency: reports of staff turnover, reliance on temporary employees, and variable training levels leading to uneven experiences. There are isolated but serious accounts of unprofessional behavior (including staff posting selfies on facility social media and management not addressing it), lapses in communication or coordination between staff shifts, and concerns about documentation and medical record-keeping. Several reviews describe slow responses to bathroom assistance or inadequate attention to safety issues after falls; at least one short-stay account cited limited shower access and concerns around bed safety/box spring adjustment. These are not widespread in the dataset but recur enough to merit attention.
Another important caveat is dementia/memory care suitability. While some reviewers describe a dementia-friendly atmosphere and praise staff for compassionate work with memory-challenged residents, other reviewers explicitly state the community is not equipped to handle advanced dementia or significant behavioral/memory-care needs. Prospective residents with advanced dementia should verify capability and staffing levels for specialized care.
Management and value perceptions are mixed. Multiple reviews praise new management, improved morale and strong, visible leadership that has elevated care and programming. Conversely, some families reported unexpected price increases, perceived bait-and-switch tactics, or a sense that the facility is profit-driven. These financial and management concerns often correlate with the other operational issues (turnover, use of temps) and will be important topics to clarify during tours and admissions.
In summary, Campbell Place's dominant strengths lie in its caregiving culture, well-regarded staff, active and varied programming, clean home-like setting, and practical services that support daily living and family communication. The most significant weaknesses reported are inconsistent staffing/turnover, occasional unprofessionalism or training gaps, mixed food experiences, and a few cases where safety or care continuity fell short. For many families this community offers an affectionate, safe, and engaging option for assisted living; those with advanced dementia needs or particular safety concerns should probe staffing consistency, training, incident response protocols, and contractual/financial terms during their evaluation.
