Wood Haven Healthcare

    1965 E Gypsy Lane Rd, Bowling Green, OH, 43402
    4.0 · 10 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Good care, activities; poor leadership

    I appreciate the friendly, helpful caregivers, lively residents, strong rehab program, activities (bowling, bingo, coffee club) and good food - my mom was well cared for. However, management is disrespectful and cliquey, staffing is short, aides are overwhelmed (I've seen employees in tears), and leadership - including the DON - needs to be replaced. I would recommend this place for long-term care/rehab only if leadership changes.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.00 · 10 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.2
    • Staff

      3.9
    • Meals

      5.0
    • Amenities

      4.0
    • Value

      4.0

    Pros

    • friendly staff
    • helpful caregivers
    • caring nursing staff
    • effective Director of Nursing (per some reviewers)
    • strong rehabilitation team
    • residents described as talkative, happy, and well cared for
    • lively atmosphere
    • engaging activities (bowling, bingo, coffee club)
    • good hospital referral/coordination
    • good long-term care and skilled rehab reputation
    • welcoming, family-like environment
    • awesome food
    • good employee benefits (per staff reviews)

    Cons

    • yelling by Director of Nursing (reported)
    • disrespectful management
    • short staffing/fewer caregivers
    • employee mistreatment leading to distress
    • calls for leadership change (DON replacement)
    • cliquey culture among certain nurses
    • neglect toward some residents (reported)
    • poor collaboration among aides
    • reported poor workplace environment for some staff

    Summary review

    Overall sentiment in the reviews for Wood Haven Healthcare is mixed but centers on two clear and recurring themes: many reviewers praise the quality of resident care, social life, and rehabilitation services, while a substantial minority raise serious concerns about management style, workplace culture, and staffing levels. Positive comments consistently highlight friendly, caring, and helpful frontline staff, an effective rehab team, good food, and a variety of activities that contribute to a lively, family-like atmosphere for residents. Negative comments focus on leadership behavior, alleged mistreatment of employees, short staffing, and interpersonal problems among nursing staff that reviewers say can affect the work environment and potentially resident care.

    Care quality and resident experience: Several reviewers state that residents seem well cared for, talkative, happy, and engaged. The facility is described as lively with social opportunities and organized activities such as bowling, bingo, and a coffee club. Multiple accounts recommend Wood Haven as an excellent choice for long-term care and skilled rehabilitation, and one or more reviewers noted successful hospital referrals and smooth transitions. These consistent positive notes suggest that, for many families and residents, the visible outcome is good day-to-day care and social engagement.

    Staff and workplace environment: Frontline staff receive many complimentary remarks: friendly, helpful, and caring caregivers are repeatedly mentioned. The rehabilitation team is singled out for being strong, and some reviewers praise the Director of Nursing as effective. Conversely, other reviewers report a troubling workplace environment: yelling by the Director of Nursing, disrespectful management, employees crying due to mistreatment, and calls for leadership change. There are also reports of a cliquey culture among certain nurses and poor collaboration among aides. These conflicting accounts indicate a polarized staff experience — some employees and families perceive leadership and teamwork as supportive, while others report negative behavior that has led to distress and a poor place to work.

    Staffing and potential impact on care: Short staffing and fewer caregivers are explicitly mentioned as concerns. Alongside reports of poor collaboration and cliques, these staffing issues raise the possibility that care continuity and staff morale may be strained at times. While many reviewers still report good resident outcomes and adequate care, the staffing and culture complaints suggest risk areas that could affect quality if not addressed — particularly during busy periods or staff turnover.

    Facilities, services, and dining: Reviewers frequently note welcoming faces and a family feel, contributing to a hospitable atmosphere. Activities programming appears robust and varied, supporting resident engagement. Dining is described positively by multiple reviewers, with 'awesome food' cited specifically. Together these details paint a picture of a facility that invests in resident quality of life beyond basic medical care.

    Patterns and notable contradictions: The most notable pattern is the clear split in perceptions of leadership and workplace culture. Some reviewers laud management and the DON, whereas others call for the DON's replacement and describe managerial yelling and mistreatment. This polarization is a central theme and may reflect inconsistent leadership practices, recent leadership changeovers, or differing experiences among shifts and teams. Another pattern is the juxtaposition of strong resident-facing services and concerns about staff well-being; many reviews indicate good outcomes for residents despite internal staff complaints, but the complaints are serious enough that they warrant attention.

    Conclusion: In summary, Wood Haven Healthcare receives strong praise for resident care, rehabilitation services, activities programming, dining, and many frontline staff members. However, there are significant and repeated concerns about management behavior, workplace culture, short staffing, and intra-staff cliques that have prompted calls for leadership changes. For families, the facility appears to provide engaging, well-run resident services in many cases. For prospective employees or administrators, the reviews signal the need to investigate and address reported management and staffing issues to ensure consistent staff morale and sustain the observed strengths in resident care.

    Location

    Map showing location of Wood Haven Healthcare

    About Wood Haven Healthcare

    Wood Haven Healthcare sits as a locally owned, nonprofit facility that offers many healthcare services and types of care for seniors. The admissions team, led by Amanda Wagner, helps new residents get settled, and Jeff Orlowski serves as the director. The facility offers skilled nursing and assisted living, so people can find help whether they need a bit of support every day or more constant medical care, and for those needing care after leaving the hospital but before returning home, there are short-term rehabilitation stays. You'll find services like physical, occupational, and speech therapy, and Wood Haven Healthcare runs special programs for people with Parkinson's, Alzheimer's, and dementia, tailoring the care to fit their needs. There's a cardiopulmonary program, and the nursing home staff handles long-term care, rehabilitation, temporary respite stays, and support for the frail. People who live here can join the Elite Senior Club or the Movement For Life program, and the facility encourages friendships so residents don't feel alone. Dining options include the Wood Haven Grill, Le Bois Haven Cafe, and The Hub Pub, which give some variety at mealtimes, and the pet-friendly atmosphere lets folks spend time with their animals. Wood Haven Healthcare accepts Medicaid, Medicare, and private insurance, and the facility keeps its doors open Monday to Friday, 8:00 AM to 5:00 PM. The building's designed to give comfort, convenience, and unique features, and it's won multi-national awards for quality. Staff use specialized care plans so each resident gets what's needed for well-being, and there's always a focus on dignity and making life a little brighter even with the challenges of aging. Tours are available for those wanting to see the place for themselves.

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