Overall sentiment in these reviews is mixed but consistent in one major theme: staff—particularly nurses, therapy personnel, and aides—receive strong praise for compassion, dedication, and clinical skill, while systemic and facility-level issues raise significant concerns for some families. Many reviewers emphasize that individual caregivers are professional, kind, engaging, and willing to work with families; therapy staff are repeatedly credited with helping residents regain independence; and several accounts highlight exemplary end-of-life care where dignity and comfort were prioritized. Multiple reviewers explicitly recommend the facility based on the quality and warmth of the caregiving team, noting a family-like atmosphere, pleasant interactions with residents, and community-focused activities such as parties and external visitation events.
Care quality shows a bifurcated picture. On the positive side, reviewers report attentive, caring nursing and STNA support, good physical therapy, and effective communication with physicians in at least one case that resulted in timely transfer to higher care when needed. Some residents experienced large, comfortable rooms with personal furnishings and were satisfied with meals described as home-cooked and tasty. Conversely, a number of reviews allege delayed clinical responses — delayed bandage changes and antibiotics — and several describe situations where substandard clinical care required emergency transport to the ER. These clinical safety incidents are serious concerns and are presented alongside praise for other clinical staff, indicating inconsistent care depending on shift, unit, or specific staff on duty.
Staffing and management emerge as central fault lines. Numerous reviewers say the facility is understaffed (including reports of only one STNA working a floor) and possibly underfunded, tying these shortages to delays in care and declines in cleanliness and maintenance. Management and communication problems are another repeated theme: security and access failures (missing/incorrect security codes) led to long visitor wait times in at least one case, and reviewers describe poor responsiveness from management, long phone hold times, unreturned calls, and voicemail problems. Some reviewers note a change in management and attribute communication lapses to leadership or operational transitions. While some families experienced helpful, welcoming front-desk interactions, others report unhelpful staff or an unkind director—indicating uneven administrative performance.
Facility condition and environment are also mixed in reports. Several reviewers describe the building as old, smelly, run-down, or in need of updated equipment; bathrooms and certain areas were called dirty or unsanitary by some. At the same time, others praised cleanliness and safety during their stays and highlighted comfortable, well-equipped rooms. Room size varies widely in the reports: a few guests cite large rooms with recliners and TVs, while others point out tiny rooms and a lack of private rooms. Memory care and activity programming receive criticism in some reviews for being outdated or basic, even as other units host engaging parties and community programs that families appreciated.
Dining and activities receive generally favorable mention for food quality and social events, though some reviews indicate basic nutrition or less-than-ideal programming for residents with memory impairment. Visitation experiences are similarly variable: community outreach events and friendly second-floor staff were positives, while restrictive visiting rules, access problems, and long waits created frustration for others.
In summary, these reviews paint Divine Rehabilitation and Nursing at Pearlview as a facility with many strong individual caregivers and a therapy team capable of meaningful rehabilitation and compassionate end-of-life care. However, recurring operational issues—especially inconsistent management communication, access/security problems, staffing shortages, and intermittent sanitation and clinical-safety lapses—are significant concerns that prospective families should investigate. If considering this facility, families should specifically ask about current staffing ratios, recent incidents and corrective actions, infection-control and housekeeping procedures, nurse-to-resident coverage per shift, protocols for wound care and antibiotic administration, and recent management changes. Visiting in person, observing multiple units and shift changes, speaking directly with therapy staff and nurses, and reviewing how the facility handles visitor access and complaint resolution will help clarify whether the strong individual staff qualities noted in many reviews are supported by reliable, facility-wide systems and safe conditions.
