JAG Burbank

    14976 Burbank Rd, Burbank, OH, 44214
    4.2 · 25 reviews
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Good rehab, but staffing concerns

    I have a mixed impression: the long-tenured, genuinely caring nursing and therapy teams gave excellent, coordinated rehab and patient-centered care, the facility is clean, safe, and easy to access, and communication with families is strong. However, chronic understaffing, management issues (personal cell phone use, unresponsive owners), outdated cafeteria meals, and occasional unprofessional behavior or inconsistent end-of-life care mean quality can vary. I'd recommend this place for rehab and routine care but advise close family advocacy and caution around end-of-life needs.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management

    Healthcare staffing

    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Telephone
    • Wifi

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    4.24 · 25 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.2
    • Staff

      4.2
    • Meals

      3.5
    • Amenities

      4.0
    • Value

      4.2

    Pros

    • Comprehensive, patient-centered care
    • Evidence-based clinical practices
    • Highly regarded therapy/rehabilitation team
    • Coordinated care plans with quick physician follow-up
    • Responsive and compassionate nursing
    • Excellent, open family communication
    • Well-managed admission and discharge planning
    • Clean and well-maintained facility
    • Convenient location with easy highway access
    • Medication monitoring and Rx delivery
    • Transportation provided for doctor visits
    • 24/7 monitoring and medical care; safe environment
    • Long-tenured, genuinely caring nurses and aides
    • Activities staff making tailored, engaging programs
    • Staff who go above and beyond (personal attention, funeral attendance)
    • Successful rehab outcomes (e.g., knee replacement rehab)
    • Physical therapy available onsite
    • Residents generally well cared for and happy

    Cons

    • Outdated, cafeteria-style meals and need for updated menu
    • Understaffing and ongoing staffing challenges
    • Inconsistent care quality beyond basic needs
    • Management perceived as unresponsive or needing overhaul
    • Instances of staff unprofessional behavior (personal phone use, cussing, negative attitude)
    • Reports of poor end-of-life dignity and serious adverse outcomes
    • Variability between shifts/units leading to mixed family experiences
    • Some reports suggesting need for formal investigation into care incidents

    Summary review

    Overall sentiment across the reviews is cautiously positive but mixed: many reviewers praise the facility for high-quality, patient-centered clinical care and strong rehabilitation services, while a smaller but significant set of reviews raise serious concerns about staffing, management responsiveness, and end-of-life care. Multiple reviewers highlight strengths in therapy, coordinated care planning, and family communication, but others describe inconsistent experiences that suggest variability by shift, unit, or specific staff members.

    Care quality and clinical services are among the most commonly praised aspects. Reviewers frequently describe care as comprehensive, evidence-based, and tailored to patients' needs. The therapy/rehab team receives repeatedly strong endorsements — examples include successful knee-replacement rehab and an overall “best therapy team” sentiment. Reviewers also note coordinated care plans, quick follow-up with physicians, medication monitoring, Rx delivery, and transportation for doctor appointments as valuable practical supports that improve continuity of care. The facility is credited with 24/7 monitoring and creating a generally safe medical environment.

    Staffing and the caregiving workforce are described in two contrasting ways. Many comments emphasize long-tenured, compassionate nurses and aides who genuinely care for residents, go above and beyond (including notable gestures such as attending a resident’s funeral), and foster a family-like atmosphere. Activities staff are also acknowledged for sincere efforts to tailor engaging programs. However, several reviews call out understaffing and staffing challenges that negatively impact care beyond basic needs. There are also specific reports of unprofessional behavior (personal cell phone use while on duty, cussing, visible staff dissatisfaction) and statements that some staff appear unhappy or burnt out. These reports contribute to variability in resident and family experiences and appear to drive many of the negative perceptions.

    Facilities and location are generally seen as positives: the building is described as clean and well-maintained, with easy highway access and a convenient/rural setting that some families appreciate. Opinions on dining are mixed — multiple reviewers say the food is clean and delicious, while others describe cafeteria-style, outdated menus and request more modernized meal options. Activities programming is viewed favorably in terms of staff effort and personalization, though no large-scale consensus on breadth or frequency of activities is noted beyond praise for staff intent.

    Management and serious concerns form the most sensitive and potentially consequential theme. Several reviewers accuse management or owners of being unresponsive when raising care concerns, and a few allege major failures in end-of-life care or other adverse outcomes that they believe warrant investigation. While many families praise administration as going above and beyond, the presence of pointed criticisms — including calls for management overhaul and reports of dignity lapses at end of life — indicates that leadership consistency and complaint responsiveness are areas of real risk and should be addressed. The coexistence of highly positive accounts (e.g., “best end-of-life care,” staff treating residents like family) and very negative ones (reports of neglect, inability to walk or talk before death) suggests variability in individual cases rather than uniform performance.

    In summary, the facility appears to deliver strong clinical and rehabilitative care for many residents, supported by compassionate long-term staff, good family communication, and an overall clean, accessible campus. Nevertheless, recurring issues with staffing levels, variable staff professionalism, dining preferences, and concerning reports tied to management responsiveness and end-of-life care create significant caveats. Prospective families should weigh the demonstrated strengths in therapy and coordinated care against the reported inconsistencies; those considering placement may want to ask specific questions about staffing ratios, management escalation processes, recent incident investigations, and current menu/activity offerings to ensure their priorities are consistently met.

    Location

    Map showing location of JAG Burbank

    About JAG Burbank

    JAG Burbank is an assisted living and skilled nursing community operated by JAG Healthcare LLC, so you'll find both short-term and long-term care options, and if someone needs extra help with memory support, that's offered too, along with five assisted living suites ready for personal touches. Residents get private rooms and apartment-style spaces that come with walk-in showers, and the building uses wide doors for wheelchair access, which helps folks move around more easily. If someone needs help with bathing, dressing, grooming, mobility, or getting to and from the bathroom, the caregivers step in, and nurses and state-tested nursing assistants provide 24/7 care and can help with medication management, pain management, wound care, IV therapy, trach, feeding tube, and PICC line care, plus there's a full range of therapy services, including licensed physical, occupational, and speech therapies. JAG Burbank has a state-of-the-art therapy gym and an outpatient rehabilitation program, so whether somebody is staying just for a little while for rehab or planning to call it home, the facility has a flexible approach to meeting care needs, with skilled nursing beds and personalized care plans for each resident. If residents need help getting to medical appointments, stores, or local community services, transportation is available, and the building has emergency pull cords for added safety. Life there includes three daily meals, special diet options, personal laundry, housekeeping, and linen services, all aimed at making things simple, and there's assistance available for money management, too. There are creative programs, wellness and exercise classes, social and recreational activities, a theater, and gathering spots that help build a warm and welcoming neighborhood feeling, and the staff focuses on helping residents stay as independent as possible. JAG Burbank has a unique building design with supportive communal areas, and amenities are in place to help with both physical and emotional well-being. People staying for short-term respite, outpatient therapy, or long-term care all have access to hospitality services and amenities tied to JAG Healthcare's wellness-inspired approach, and programs often use specific names and features designed for comfort and safety. The facility uses a social care platform, which means residents and families can get extra support, program suggestions, and service claiming, helping everyone stay connected to needed resources. Everything's oriented toward building a safe, reliable, and neighborly place for older adults to live and recover, with comprehensive services so folks can focus on their health and quality of life.

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