Overall sentiment across the reviews is mixed, with a stark division between highly positive experiences—especially around therapy and certain caregiving staff—and strongly negative reports focused on cleanliness, staffing, and management responsiveness. A recurring positive theme is the facility’s rehabilitation services: multiple reviewers state that therapy regimens were tailored, effective, and even life-saving. Many families and residents praise specific nurses, therapists, and aides for being caring, competent, and attentive. Admissions and some administrative personnel (notably one admissions director named Abby Jackson) receive consistent praise for being thorough and helpful with transfers, insurance, and care coordination. Several reviewers report feeling safe, comfortable, and supported by staff, and note family-friendly activities and events that encourage socialization and inclusion.
Counterbalancing these positives are numerous operational and safety concerns that appear repeatedly. The building itself is frequently described as dated and in need of cosmetic and maintenance repairs. Cleanliness and infection control emerge as serious issues in multiple accounts — from unclean rooms and bed pans with feces to reports of mishandled port care and insufficient linen changes — and at least one report indicated a hospital transfer tied to these problems. Housekeeping is often reported as inadequate, and food quality is inconsistent, with complaints of undercooked or reheated meals alongside a few positive comments about dietary staff. A pattern of inconsistent care between floors and shifts is evident: some reviewers explicitly say second-floor care is markedly better than first-floor, and experiences tend to vary widely depending on the time of day or which staff are on duty.
Staffing and management problems are prominent. Many reviewers describe chronic understaffing, aides unavailable or distracted (for example, on their phones), and long wait times for assistance. Management is described by several reviewers as hard to reach, with no receptionist or insufficient front desk coverage noted frequently; weekend phone access is characterized as especially poor or nearly impossible. At the same time, a subset of reviews reports recent positive changes under new management or a new company, with administrators making visible efforts to improve care and operations. This suggests the facility may be in transition, with some improvements beginning to show but inconsistent implementation across the building.
Safety and culture concerns appear in multiple reports: unauthorized room access, potential theft, allegations of staff stealing cigarettes, odors of drugs on weekends, and claims of a toxic workplace atmosphere (nepotism, fear of termination). These issues raise questions about security, staff supervision, and overall organizational culture. Several reviewers also cite specific clinical errors or alarming events — mishandled port care, missed medications, and at least one instance where a resident was admonished for smoking near the door — which amplify concerns about reliability of care. Administrative support beyond admissions has mixed reviews; while some administrators help proactively with paperwork and care coordination, other reviewers say social work and management are unhelpful or unresponsive when problems arise.
In summary, Hall of Fame Rehabilitation & Nursing Center elicits polarized experiences. Strengths are clear: dedicated and compassionate frontline caregivers, strong rehabilitative services, and a few competent and helpful administrators. Weaknesses are systemic and significant: building maintenance, cleanliness and infection control, staffing shortages and responsiveness, inconsistent management presence, and occasional safety/security lapses. For prospective residents or family members, the pattern suggests that outcomes will likely depend heavily on timing (which floor/shift), the current state of management reforms, and ongoing staffing levels. If considering this facility, visitors should ask specific questions about infection-control practices, staff-to-resident ratios (including weekend coverage), medication management protocols, front-desk and phone coverage, security measures, and recent staffing or management changes. Regular in-person monitoring and clear communication with the admissions team and nursing leadership are advisable given the variability in reported experiences.
