The reviews for Legacy Centerville present a highly polarized picture: a significant number of reviewers praise the facility, especially its therapy/rehab services, direct-care staff, and physical plant, while an equally strong set of reviewers report severe failures in basic care, administration, and safety. Overall sentiment is mixed but leans toward concern because many of the negative reports describe potentially serious clinical or safety lapses rather than only minor inconveniences.
Care quality and staffing: Many reviewers highlight individual caregivers, therapists, and some nurses as compassionate, professional, and effective — in particular the PT/OT/rehab teams receive consistent, strong praise. Several families describe thorough hygiene care, good therapy outcomes, and attentive aides. However, this positive picture is undermined by repeated reports of overworked or hurried nurse aides and nurses, inconsistent staff quality, and agency nurses who are unfamiliar with residents. Common operational issues include missed showers, soiled linens left for days, and rushed or uncaring behavior from some staff. Multiple reviews report that call buttons and phones are ignored or slow to be answered; those delays are linked to adverse outcomes including hospitalization for COPD exacerbation and allegations of a resident not being assisted during a heart attack. These kinds of delays elevate concerns from staffing shortage/quality to potential safety hazards.
Medication and clinical management: Several reviewers report medication errors, medications being taken away or withheld, and critical drugs (e.g., Lyrica) not being ordered for days. There are also complaints about the doctor rarely visiting or not seeing certain residents. These reports, combined with claims of falsified documents and rushed or pressured moves between beds or facilities, portray administrative and clinical coordination problems that have had real health consequences for some residents. The contrast between excellent rehab care and poorer long-term medical oversight is a recurring theme.
Facilities and cleanliness: Many reviewers describe the building as modern, clean, and well maintained with spacious rooms and pleasant grounds. The rehab/upstairs areas are repeatedly described as nicer and better equipped than some long-term or basement/ground-floor sections. Conversely, there are alarming accounts of cleanliness failures — reports of roaches, sticky floors with organic matter, body bags left in corridors, and housekeeping not cleaning floors around beds — suggesting inconsistent housekeeping standards or lapses. This split between well-kept public spaces or renovated wings and neglected long-term care areas is a major pattern.
Dining and nutrition: Food quality is a frequent complaint. Several reviewers say meals are not restaurant quality, are sometimes served cold, and substitutions are poor. Specific concerns include lack of appropriate diabetic or heart-healthy meal options and reports of residents losing weight or being put on what one reviewer called a "starvation diet." At least some reviewers found the meals acceptable, but nutrition management and meal tailoring for medical diets emerge as significant weaknesses.
Activities and resident life: Recreational programming earns generally positive comments. Reviews frequently list a variety of activities — movies, memory exercises, magicians, cards, bingo, and a weight room — and some families appreciate the lively social calendar. The dining hall and common areas are described as adequate and conducive to socializing. However, some reviewers felt residents were unhappy, and certain caregivers were not sociable or courteous, which can reduce the benefit of the activity program for those specific residents.
Management, communication, and workplace issues: Administrative problems are a major recurring theme. Reported issues include poor communication about care conferences and rehab scheduling, abrupt transfers to sister facilities with short notice, favoritism, lack of accountability among nursing leadership, and even attempts to pressure families or residents to leave. Several reviewers mention HR/payroll problems (refused W-2s, confusing or delayed testing reimbursements), upper-management drama, and a stressful work environment that can contribute to staff turnover and morale problems. A number of reviews explicitly recommend avoiding the facility due to these administrative concerns.
Safety and serious adverse events: A subset of reviews alleges very serious incidents: neglect during a medical emergency, injuries attributed to negligent care, and at least one account claiming that therapy was overdone and linked to a cardiac event. There are also troubling reports of locked exits, inadequate response to residents' distress, and other safety lapses. These reports — even if not universal — are significant because they indicate systemic risks rather than isolated inconveniences.
Patterns and overall assessment: The dominant pattern is variability. The facility appears capable of providing high-quality rehab and delivering compassionate care in many cases, but systemic inconsistencies in staffing, management, medication administration, hygiene, and communication lead to widely divergent resident experiences. Positive reports often focus on individual caregivers and the therapy department, while negative reports point to institutional failures (administration, housekeeping, scheduling, and safety). Several reviewers explicitly warn others to avoid the facility; others would recommend Legacy Centerville and would return. This bifurcation suggests that outcomes depend heavily on unit assignment (rehab/upstairs vs long-term/basement), staffing on a given shift, and management responsiveness.
Takeaway and considerations: Prospective residents and families should weigh the facility's strong rehab reputation, pleasant physical areas, and active programming against recurrent and serious complaints about medication management, hygiene, administration, and emergency responsiveness. When evaluating Legacy Centerville in person, ask for specifics: which wing/room you would be placed in, staffing levels on the unit, medication administration protocols, how they handle diet restrictions, examples of recent incidents and corrective actions, housekeeping schedules, and how call-button response times are monitored. Also request references from current families in the same unit type (rehab vs long-term) and ask about recent health department inspections or remediation plans. The reviews indicate that quality can range from exemplary to dangerously inadequate, so careful, targeted questions and unit-specific observation are essential before making a placement decision.
