Overall sentiment in the reviews for Triple Creek Retirement Community is strongly polarized: a substantial portion of reviewers describe an excellent, warm, well-run community with outstanding therapy services and a robust activities program, while a significant minority report serious lapses in nursing care, communication, and safety. Many families and residents praise the facility for its strong rehabilitation teams, engaged Life Enrichment department, clean campus, and independent living options. At the same time, multiple accounts describe neglectful or dangerous situations in skilled nursing or short-term rehab settings, creating a wide range of experiences depending on unit, time, and staffing.
Care quality and clinical services emerge as the most mixed theme. Therapy services (PT/OT/speech) receive repeatedly glowing endorsements; reviewers name individual therapists and note life-changing improvements, rapid functional gains, and excellent rehabilitation outcomes for many patients. In addition, hospice and end-of-life care are highlighted as strengths, and wound care and social work receive positive mentions from families who experienced attentive clinicians. Conversely, nursing care in some wings is frequently criticized: reports include missed medications, delayed labs and reporting, poor infection management, missed feedings, inadequate toileting and incontinence care, urine on bedding, saturated mattress covers, and even serious outcomes such as sepsis hospitalizations. Several reviewers described situations they judged to be neglect or abuse, and others noted poor competence or unprofessional conduct among nursing leadership. The pattern points to inconsistency in clinical competence and quality control across different units or shifts.
Staffing, responsiveness, and management communication are recurrent cross-cutting issues. Many reviews praise individual staff members, aides, activities teams, and housekeeping for compassionate, personal attention and friendly service. Yet reviewers also document chronic understaffing, high turnover, and delays in nurse response times (some noting 15–30 minute waits), which undermines residents' safety and comfort. Management communication problems are also repeatedly mentioned: callbacks not returned, discharge coordination failures (for example, dialysis scheduling and incorrect contact numbers), billing/payment disputes, and perceived lack of follow-through. A number of reviewers said the facility improved over time (one reviewer contrasted early neglect with second-year improvement), suggesting variable leadership or ongoing efforts to address issues, but the inconsistency remains a major theme.
Activities, social life, and facilities generally receive strong positive feedback. The Life Enrichment department, frequent events (bingo, happy hour, holiday and family dinners, outings twice weekly), transportation for trips, and a full activity calendar are major attractions cited by many residents and families. The campus, cottages, and duplex-style homes with garages and patios are noted as comfortable and home-like; many reviewers emphasize cleanliness, pleasant dining rooms, a lack of unpleasant smells, and refreshed interiors with new furniture. Proximity to churches, doctors, and shopping, along with on-site amenities such as a gym, salon, and clubhouse, are considered positives. A few residents did note a long walk from village homes to the clubhouse and occasional maintenance issues that were usually fixed promptly.
Dining feedback is mixed and context-dependent. Several reviewers praise the dining staff, set-up, and food quality, while others report problems during short-term stays: missing meals, meals ordered but not delivered or delivered cold, and late service. It is also repeatedly noted that meals (for many residents) are not included in base pricing and are charged separately (example: $5 per meal in one summary), though residents have the option to cook in their apartments. The extra-cost structure and occasional meal service failures are a source of frustration for some families.
Safety and incident reports are among the most concerning elements and account for many of the negative, strongly worded reviews. Multiple accounts describe falls, fractures, injuries after supervision, missed medical follow-up (e.g., dialysis coordination and missing lab results), and infection leading to hospitalization and sepsis. Some reviewers alleged abusive behavior or prolonged neglect (left in urine, open wounds, inadequate repositioning), while others described bed bugs or serious hygiene lapses. These reports contrast sharply with other reviewers who call the facility the cleanest they have seen and praise attentive housekeeping, indicating that problems may be localized to particular wings, shifts, or time periods.
Families repeatedly say that outcomes often depend on staffing levels, specific nursing teams on duty, and leadership attention. Positive reviews often describe warm, engaged staff who know residents by name, proactive activities teams, excellent therapy, and smooth transitions that put families at ease. Negative reviews consistently point to unattended call lights, inadequate night coverage, slow responses, billing and administrative confusion, and occasional severe clinical failures. Transportation drivers received mixed feedback as well—many found outings well-run and safe, but some reviewers complained of unsafe driving behavior.
In summary, Triple Creek offers many real strengths: high-quality rehabilitation services, an active and social community life, comfortable independent housing options, compassionate frontline aides and activities staff, and a generally clean and pleasant campus. However, persistent and serious concerns about nursing consistency, understaffing, management communication, and certain safety and hygiene failures create a risk profile that prospective residents and families should probe carefully. Recommendations for decision-making include: ask specific questions about nurse-to-resident ratios and recent turnover, request examples or data on infection control and incident follow-up, meet therapy and nursing staff who will be involved in care, confirm discharge and dialysis coordination processes, verify meal plan costs and delivery procedures, and tour the exact unit or cottage being considered during different shifts. These steps will help determine whether an individual resident is likely to experience the community's many strengths or be exposed to the concerning negative issues reported by others.
