Overall sentiment across the collected reviews is mixed and highly polarized. A large portion of reviewers describe Forest Hills Place as an attractive, well-maintained community with many strong points: landscaped grounds, bright and spacious apartments, a lively activities calendar, and multiple common and outdoor spaces that residents and families enjoy. Many families praise admissions and front-desk staff for warm, helpful tours and clear intake processes. When staffing and operations are working well, reviewers describe caring, compassionate caregivers and nurses, active programming (exercise, bingo, arts and crafts, happy hour), good proximity to medical centers, and housekeeping/maintenance routines that keep the community pleasant and hotel-like.
At the same time, a substantial number of reviews document recurring operational problems that significantly affect quality of care. The most consistent negative theme is staffing instability: frequent turnover, temporary or untrained aides, outsourced nursing, and routine shortages—especially overnight and on weekends—result in inconsistent caregiving. Reviewers report delayed medication administration, missed insulin doses, lack of routine vital checks, and sometimes no staff present when needed. These staffing gaps are linked to other failures, including missed meals, slow food service, and activities being cancelled or repetitive when provided.
Serious safety and cleanliness concerns appear repeatedly and require particular attention. Multiple reviewers describe bed bug infestations, some allegedly prolonged and inadequately addressed by management, as well as more extreme safety incidents: a water-pipe failure that displaced many residents, reports of a body found outside the facility, at least one resident death tied to a safety failure, falls leading to hospitalization, and instances of incontinence left unattended. Several families reported pervasive infestations, bites mischaracterized by staff, and a perceived lack of transparent communication to families. These reports stand in stark contrast to many other reviews that praise the facility as spotless, indicating significant variability in unit-level cleanliness and pest control practices.
Dining and nutrition are another area of mixed feedback. Some residents and visitors praise the food and dining options, noting three meals a day, in-room dining choices, and pleasant dining rooms. Conversely, numerous reviewers complain about poor food quality, incorrect or misrepresented menus, slow or missing service, failure to accommodate special diets (for example low-salt), and frequent staff shortages impacting meal delivery. These inconsistent experiences suggest that dining service quality may fluctuate with staffing levels and management oversight.
Management, communication, and billing practices are frequently criticized. Families report poor communication regarding clinical changes and discharges (including learning about a discharge from the hospital rather than the facility), issues with phone lines and voicemail that make it hard to reach staff, and disputes over billing such as charges for unused days, undisclosed community move-in fees, and rate hikes with no corresponding service improvement. Several reviewers explicitly cited frustration with corporate decision-making and a perceived controlling or profit-driven approach. Positive mentions of individual administrators and admissions staff indicate that local leadership can and does make a difference, but experiences vary widely depending on staff and unit.
Memory care and dementia services receive both praise and concern. Many reviewers value the dedicated memory care design (for example, circular layouts that help prevent wandering), specialized activities, and staff who know residents by name. At the same time, there are persistent complaints about understaffing in memory care leading to loud TVs/radios, single caregivers responsible for multiple residents, limited personalized engagement, and deterioration in some residents' conditions after moving in. Some families felt the facility provided insufficient clinical testing or individual care planning for memory-related needs.
Facility condition and amenities are generally seen as a strength, but not uniformly so. Numerous reviews describe a new, posh look, bright apartments, well-appointed common spaces, elevators, gardens, and a hotel-like atmosphere. Others mention dated or dark areas, smells in individual apartments, elevator problems, long maintenance delays, and occasional poor housekeeping. This variability suggests that while the campus as a whole can be attractive and comfortable, service consistency and building maintenance can be spotty.
In conclusion, Forest Hills Place shows clear strengths that make it a good fit for many residents: warm admissions, attractive grounds, active programming, and many compassionate caregivers. However, the frequency and severity of negative reports—staffing shortages, missed medications, communication and billing problems, pest infestations, and several serious safety incidents—are significant red flags that prospective residents and families should investigate carefully. Recommendation: families should (1) ask specific, documented questions about staffing ratios, weekend and night coverage, and agency staffing use; (2) request recent inspection, pest-control, and incident reports; (3) verify medication and clinical protocols (including diabetes management and rounding practices); (4) confirm billing, fees, and rate-change policies in writing; and (5) tour multiple times and speak privately with current residents and family members about recent experiences. These steps will help determine whether the positive experiences described by many families are the norm in the specific unit you are considering or whether the critical operational issues reported by others are present and unresolved.
