Overall sentiment is highly polarized: a number of reviewers praise Larchwood Care for its compassionate direct-care teams, attentive nursing, successful rehab outcomes (including stroke recovery), a home-like atmosphere, and a clean, convenient facility in a Cleveland neighborhood. Several reviews explicitly state they would highly recommend the facility for short-term rehab, long-term care, or independent living. Positive comments commonly highlight tender, professional caregivers, an outstanding facility culture, and supportive administration and leadership in some instances.
Counterbalancing those positives are repeated and serious negative themes that recur across multiple reviews. A substantial subset of reviewers report problems with management and administration, ranging from unprofessional or abusive administrators to a rude HR department and allegations of lying or legal disputes. Reports of favoritism, nepotism, and hiring bias suggest concerns with fairness and workplace governance. These administrative issues appear to affect staff morale and the consistency of care according to the reviews.
Clinical and safety concerns are another frequent pattern. Some reviewers describe preventable infections, poor care resulting in hospitalization (one reviewer cited a pneumonia-related hospital stay), and instances where staff allegedly failed to perform duties or were unresponsive to calls. Conversely, other reviewers explicitly report good clinical outcomes and attentive nurses, which indicates wide variation in care quality depending on timing, unit, or staff present. The most alarming single-category complaints are theft and neglect: at least one review alleges theft of sentimental items by staff and others report neglect severe enough to warrant a 'no stars' rating and a firm 'would not recommend.' These safety-related accusations are significant red flags that should be investigated by prospective families.
Facility maintenance and environment receive mixed reviews as well. Several reviewers praise a clean, comfortable building and well-kept apartments, while others describe the facility as filthy and note structural/maintenance problems such as black mold and roof leaks with inadequate response from management. This inconsistency suggests variable upkeep across rooms or over time, or differing expectations among reviewers.
Service responsiveness and personnel practices emerge as practical concerns. Multiple reviewers complained about unresponsive phone communications, punitive supervisory practices (staff being written up for not meeting expectations), and an HR department perceived as unhelpful or dishonest. Positive reports about strong leadership and 'awesome administration staff' exist alongside allegations that problematic administrators remain employed despite complaints, amplifying concerns about internal accountability and complaint resolution processes.
In summary, Larchwood Care elicits strongly mixed reviews: many families and residents report compassionate caregivers, good clinical results (especially for rehab), and a pleasant, home-like environment worth recommending. At the same time, serious and recurring negative reports — including administrative unprofessionalism, favoritism, staff neglect or failure to perform duties, reported preventable infections and hospitalizations, theft by staff, and unresolved maintenance issues such as mold — indicate inconsistent care and operational weaknesses. The pattern suggests the facility may deliver excellent care in some units or at certain times but has notable lapses that have produced severe consequences for other residents.
For prospective residents and families, these reviews point to areas to investigate directly when touring: ask about recent inspection results, infection-control records, theft prevention and inventory policies, staff turnover and training, specific complaint-resolution procedures, and maintenance response timelines. Request references from current families, clarify who oversees disciplinary actions and HR, and consider visiting multiple units at different times to assess consistency in cleanliness and staff responsiveness. The polarized review set underscores the importance of direct verification and ongoing monitoring if choosing this facility.
