The reviews for Singleton Health Care Center present a mixed but strongly polarized picture of the facility, with many reviewers praising staff and environment while others report serious concerns about care, medication management, and property/security. Several consistent positive themes emerge: multiple reviewers describe the facility as very clean, note that meals are very good and enjoyed, and highlight an active social life with lots of activities. The communal lunchroom and engaged residents are cited as strengths that promote socialization. The physical environment is described positively in many accounts — a large home with a large yard, furnished common spaces like a basement, and a mix of private and shared rooms. The facility’s family-run character and the presence of long-tenured, caring staff are repeatedly mentioned and contribute to descriptions of a supportive, community-oriented atmosphere. Some reviewers explicitly call staff "incredible" or liken them to "superheroes," and at least one reviewer gave an overall 5/5 rating and praised HR and helpful staff members.
Despite these strong positives, there are numerous and serious negative reports that cannot be ignored. Medication management is a recurring problem for some families: complaints include overmedicating, clear medication errors, and delays in administering medications. These are safety-related issues that contrast sharply with other reviewers’ statements that medical care is good and that staff are prompt to contact families when residents are ill or hospitalized. Staffing levels and quality of care also appear inconsistent across reports. Some reviewers describe "bare minimal care," no staff on duty, and insufficient supplies to properly care for residents, while others describe the staff as attentive and patient. This variability suggests uneven performance between shifts, units, or individual caregivers.
Property management and resident belongings are another area of notable concern. Multiple summaries report theft of clothing and money, mislabeling, and missing belongings. These issues contribute to family frustration and raise questions about inventory procedures, laundering systems, and staff oversight. Complaints about overcrowded rooms (including reports of three residents in one room) and lack of privacy further compound these worries; whereas other reviewers mention two-person rooms as a typical setup, the reports of three-to-a-room and no privacy point to possible capacity strains or inconsistent room assignments.
Management and communication show a similar split in perceptions. On the positive side, some reviews emphasize prompt contact in emergencies and helpful administrative staff. However, other reviewers report poor responsiveness, a receptionist who was rude or hung up during an emergency call, and an administrator perceived as pretentious or disengaged. One reviewer stated they planned to contact the ombudsman, indicating escalation of concerns. There are also allegations of staff discrimination in at least one review, which is serious and would warrant investigation by leadership.
Taken together, the reviews suggest that Singleton Health Care Center has real strengths—clean facilities, good food, an active social program, and many committed long-term staff members who create a caring community. At the same time, there are recurring, significant problems around medication administration, personal property security, room overcrowding and privacy, inconsistent staffing or supplies, and inconsistent responsiveness from management and front-desk personnel. The pattern is one of uneven quality: while many residents and families are very satisfied and praise the staff and daily life, other families have experienced safety- and dignity-related issues that require attention.
Recommendations based on these patterns: leadership should prioritize consistent medication administration protocols and auditing, tighten procedures for labeling and safeguarding resident belongings, review room assignments and capacity to address privacy concerns, and investigate reports of theft and discrimination. Improving responsiveness — phone handling, emergency communication, and visible engagement from administration — would help reconcile the disparate experiences reported. Finally, preserving the highly valued elements (cleanliness, activities, tenured caring staff, and good dining) while addressing the operational and safety gaps would likely improve overall satisfaction and reduce the polarized nature of the reviews.
