Overall sentiment in the collected reviews for Majestic Care of Clyde is mixed and highly variable. A consistent and prominent positive theme is the quality of hands-on caregiving and rehabilitation: multiple reviewers singled out physical therapists (specifically Jill and Rachel) and rehabilitation services for achieving excellent outcomes, including successful post-knee surgery rehab that returned a resident home. Many reviews emphasize compassionate, dedicated nurses and aides who provide attentive day-to-day care, with repeated mentions that staff often go 'above and beyond,' treat residents like family, and are comforting during end-of-life situations. The administrative office and certain leaders were also described as welcoming and supportive in several accounts, and the facility is frequently described as clean with long-tenured staff and a generally warm, resident-focused atmosphere on some units.
Despite these strengths, there are numerous recurring operational and quality concerns. Food quality and meal service are a major negative theme: complaints include undercooked or inedible meals (notably eggs), limited variety, reliance on lunch meat for supper, meals running out, and dirty dishes. Staffing and consistency issues are another frequent concern—families reported insufficient R.N. coverage, a need for more aides, problems with night-shift responsiveness (phones unanswered) and inappropriate behaviors like staff smoking. Communication problems are repeatedly cited: directors or management were described as unavailable, phone calls went unanswered, and families experienced poor or disorganized management responses. Laundry problems and lost clothing were mentioned more than once, pointing to gaps in housekeeping or laundry processes.
There are serious and specific safety and quality-of-care allegations that prospective residents and families should note. Several reviewers raised concerns about how COVID was handled, including restrictive visitor policies that made residents feel shut in, and at least one suggested a possible improper isolation due to a false positive test. Reviews about dementia care are particularly polarized: while some reviewers praised compassionate dementia-unit staff, others alleged overmedication of dementia residents resulting in 'zombie-like' behavior, and reported mislabeling residents with inappropriate psychiatric diagnoses (e.g., being called bipolar or schizophrenic). There are also reports of intimidating or mean behavior from staff on specific units (notably an Alzheimer's unit) and one serious allegation regarding an inappropriate sexual-assault-related remark by administration (the report notes an apology that the administration claimed was a joke). These accounts indicate inconsistent standards of care and significant variability between shifts and units.
Facilities and environment are described as a mix of positives and negatives. The building is repeatedly characterized as small and somewhat outdated; nonetheless, reviewers commonly note it is clean and has a friendly, loving atmosphere in many areas. Activities staff are credited with engaging residents even if activity programming details are sparse. Transportation service was positively noted. Maintenance needs were mentioned, however, suggesting some deferred upkeep. Overall, the reviews portray a facility with strong frontline caregivers and pockets of excellent clinical care (especially rehab and end-of-life support), but with systemic weaknesses in management, communication, meal services, staffing at certain times, and inconsistent administration of behavioral/psychiatric care.
Patterns to highlight for families considering Majestic Care of Clyde: expect potentially outstanding one-on-one rehabilitation and compassionate nursing from specific staff, but prepare to ask detailed questions about unit consistency, dementia-care protocols, medication oversight, staffing ratios (especially RNs and night coverage), meal plans, laundry procedures, and visitor/COVID policies. Because reviews show sharp differences between units and shifts—some with excellent, attentive care and others with reports of rudeness, neglect, or safety concerns—an in-person tour, conversation with the administrator about recent staffing/quality improvements, and review of inspection reports or recent complaint resolutions are advisable. Finally, the presence of serious allegations (overmedication, mislabeling, poor COVID handling, and an inappropriate administrative remark) means families should seek written policies and recent outcomes data before making placement decisions.
