Atrium Centers Inc

    2550 Corporate Exchange Dr Suite 200, Columbus, OH, 43231
    2.6 · 5 reviews
    • Assisted living
    • Memory care
    AnonymousStaff member
    2.0

    Engaging activities, unprofessional staff behavior

    I loved the Activities Director and how engaged the residents were - staff provided personal care and even shopped for them. But my experience was marred by unprofessional staff conduct, constant fights over reserved parking, troubling firing decisions by the administrator, and what I felt was racial bias; I was also denied a promised $500 referral bonus and unemployment assistance. Customer service was dismissive, so I will take my business elsewhere and cannot recommend the facility despite the strong activities program.

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    Amenities

    2.60 · 5 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.6
    • Staff

      1.5
    • Meals

      2.6
    • Amenities

      2.6
    • Value

      2.6

    Location

    Map showing location of Atrium Centers Inc

    About Atrium Centers Inc

    Atrium Centers Inc is a private, 100% employee-owned organization that's been around since 2003, running care centers across Ohio, Michigan, Wisconsin, and Kentucky, and you'll find they have a main office over on Corporate Exchange Drive in Columbus, Ohio, where all kinds of folks handle things from legal work and hiring to nutrition and day-to-day care. You'll see their places often have big windows and a natural-light-filled design that feels like an atrium, since making people comfortable in a homelike environment is one of their main goals, and they like to keep things bright so it doesn't feel cold or closed in. Their centers provide a mix of skilled nursing, long-term care, short-term rehabilitation, and assisted living, with some places also offering dementia care and respite care, which means folks can stay anywhere from five days to five weeks and get full nursing help without having to sign up for a set length of time.

    When a resident's ready to leave, Atrium Centers staff help plan what help or equipment they might need at home, and they set up things with local professionals like home health or hospice agencies, which seems pretty helpful since transitions can be tough. They have programs that teach caregivers and families how to care for loved ones with new diagnoses, and if someone's near the end of life, they'll work with hospice and palliative care groups to provide comfort, emotional support, and bereavement services. In the dining rooms you'll find menus made by a registered dietitian who thinks about dietary needs, special diets, and offers alternative choices, and you can also eat in your room if you want, so there's a little more control there, which folks tend to appreciate.

    Atrium Centers has long-term care with 24/7 nursing and physicians along with support services like pharmacy, lab tests, podiatry, and wound care, so things don't fall through the cracks. Their physical therapy team uses equipment for pain, mobility, balance, strength, and walking, while occupational therapy helps people stay as independent as possible-working on daily tasks, coordination, fine motor skills, and conserving energy, which can make a big difference for people trying to get back on their feet. Speech therapy covers everything from help with swallowing and communication to language, reading, writing, and thinking skills, and it's nice to see that's available for folks who need a bit more support.

    You'll see the word "Rehabilitation Center" or "Care Center" in many of their facility names, like Austinburg Rehabilitation Center or King Nursing & Rehabilitation Center-these centers are in both small communities and larger towns so care stays local. Atrium Centers has about 2,000 beds across their locations, and employees do everything from nursing and housekeeping to groundskeeping and administration, so it takes a big team to keep things running. They believe caring for people is a privilege, and they say every staff member should treat the dignity of each individual as sacred, focusing on making humanity the heart of everything they do, though like anywhere, how that works out depends on each center's staff on a given day.

    Their mission is to be a bright light for residents and families, which you can see in their all-hands, all-hearts approach since everyone from clinical teams to support staff are involved in care. Care is said to be delivered with compassion, honesty, respect, and a commitment to clinical excellence, and leadership comes from people who've spent their careers in long-term care. That's the sort of thing you'd expect from an organization that's locally rooted and employee-owned-you get a sense that people have a stake in what happens. Atrium Centers is focused on staying close to home, so when families visit, it feels less like an institution and more like being part of the community, and they design their centers and programs to suit each local area's needs, whether it's short-term rehab for someone leaving the hospital, long-term nursing, help with dementia, or assisted living for those not ready for full nursing care. There's even a hotline called the ASAP Hotline if families want to leave feedback or bring up concerns.

    With a staff including nurses, therapists, dietitians, and more, and a range of specialties covering Alzheimer's and dementia care, respite care, skilled nursing, and rehab, Atrium Centers Inc tries to make sure residents and families get both the basics and some extras-no place is perfect, but they try to create a safe and caring environment for aging or recovering folks who need support in their daily lives. If you want more information, they have a website at www.atriumlivingcenters.com.

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