Overall sentiment in the reviews is mixed but leans positive with important and recurring caveats. Many reviewers praise the clinical competence of the nursing and aide staff, noting well-trained personnel, caring interactions, and measurable health improvements such as fewer UTIs and illnesses. Families and residents frequently comment that staff are warm, professional, and engaged, and that leadership or directors often address concerns quickly. Memory care and nursing services are repeatedly identified as strengths, and the presence of a helpful neurologist and long-tenured staff contributes to continuity of care. Multiple reviewers also highlight tangible facility improvements including new furniture, upgraded lighting and HVAC, and resident-oriented wall activities and art that contribute to a more pleasant environment.
Care quality is generally described as attentive and adaptive for many residents, with several concrete examples: residents smiling daily, staff helping socialize bedridden roommates, and varied activities that encourage participation. The facility appears to maintain an active activities calendar with games, music, bowling, and dancing; these programming elements are seen as beneficial for social and cognitive engagement. Meals are noted as visually appealing in several accounts and at least one reviewer reported that their family member ate everything provided, indicating acceptable dining for many residents.
However, significant and repeated concerns concern care consistency for residents with cognitive or mental health impairments. Multiple reviewers report that some staff fail to advocate effectively for nonverbal or cognitively impaired residents, do not reliably call residents by name, and may miss or ignore expressed needs. Hydration and feeding issues are a recurring theme: reviewers describe limited fluid access outside of meal times, fluids provided only with meals (sometimes covered with plastic), and instances where residents did not receive food or fluids they were served. These are safety- and quality-of-care concerns that contrast with other positive accounts and suggest uneven care practices or variable staff training/oversight across shifts or units.
Facility and housekeeping impressions are also mixed. Several reviewers praise recent capital improvements, room size, cleanliness, and climate control, while others report troubling issues such as unpleasant smells, cleanliness shortfalls, and missing sanitary supplies. Some rooms reportedly lack basic amenities such as an in-room TV or phone, and there are isolated reports of hand-cranked beds and cold meals. A recurring operational concern is missing or stolen clothing and personal items; some reviewers said the director addressed losses quickly, while others found the administrator unhelpful. This inconsistency points to variable effectiveness in property management and follow-up.
Communication and management responsiveness show both strengths and weaknesses. Many reviewers praise strong leadership, quick issue resolution, and a generally responsive administration. Conversely, there are reports of poor communication, rude or unprofessional staff interactions, uncommunicated or abrupt resident transfers, and even experiences described as feeling locked in or left without staff presence. These conflicting reports indicate variability in staff professionalism and administrative handling of difficult situations, and they underline that experiences can differ substantially depending on unit, shift, or individual staff members.
In summary, Forest Hills Center receives repeated commendation for clinical skill, compassion from many caregivers, active programming, and recent facility upgrades. Yet the reviews also reveal notable and recurring operational and quality concerns: inconsistent care for cognitively impaired residents, hydration and meal delivery lapses, missing personal items, occasional cleanliness/odor problems, and variable communication or professionalism from some staff or administrators. The pattern suggests that while the facility has many strengths and is highly recommended by several families, there is variability in execution that leads to significant negative experiences for some. Prospective families should weigh the facility's clinical strengths and activity offerings against reported inconsistencies in daily care, communication, and housekeeping, and consider asking targeted questions about hydration protocols, dementia care training, lost-and-found procedures, staffing consistency, and room amenities during the tour and admission process.
