Overall sentiment across these reviews is highly mixed: many reviewers praise Concordia at Sumner for its attractive, well-maintained campus, plentiful activities, and strong independent-living amenities, while a substantial number of reviews raise serious concerns about staffing, basic care delivery, infection control, and communication. The facility clearly offers a high-end physical environment and a broad slate of services (dining, salon, pool, library, social programming), and many families and residents report excellent experiences with individual staff members, therapies, and social engagement. At the same time, persistent operational and clinical problems — especially understaffing and inconsistent caregiving — create frequent negative experiences that range from inconvenient to potentially dangerous.
Care quality and safety are the most polarizing themes. Numerous reviews describe delayed or missed assistance (long call-light response times, beepers not answered), delayed or missed medications, and instances where hygienic needs were neglected (soiled diapers, unwashed cups, soiled toilet chairs left in rooms). Several accounts directly allege lapses in infection control (Covid exposure risk, C-diff concerns), and multiple reviewers report actual safety events such as falls with poor follow-up or communication. There are also reports of unsafe discharge planning where residents were moved or discharged without family awareness. These concrete examples suggest systemic problems in clinical oversight and frontline staffing that materially affect resident safety and wellbeing.
Staffing and staff behavior form another key theme. Many reviews highlight compassionate, knowledgeable, and attentive nurses, aides, therapists, and activities staff who make Concordia a positive place for residents. Specific staff members and departments (therapy, activities, social work) receive repeated praise. However, these positive experiences coexist with numerous reports of rude, cold, or unprofessional behavior from other staff members — particularly at night or on weekends — and accounts of staff lingering in break rooms rather than responding to residents. Reviewers frequently attribute many problems to staffing shortages and burnout, describing aides doubling roles (dining/kitchen duties), an on-site nurse leaving, and nurses appearing overwhelmed or depressed. The result is inconsistent service quality across shifts and units: some residents receive excellent care while others experience neglect.
The facility and amenities receive broadly positive remarks. The campus, common areas, and many apartments are described as beautiful, clean, and well-decorated. Residents and families report a homelike atmosphere, plentiful social activities (Tai Chi, music, dances, arts programs), and a friendly community. Dining is often characterized as very good, and many praise the terrace, restaurant-style options, and pleasant dining room. Therapy and rehab are cited as strengths by several reviewers who had positive rehab outcomes, though others found therapy insufficient or improperly billed.
Operational issues and family-facing services are mixed. Some families laud smooth transitions, prompt insurance paperwork, and helpful administrative staff; others criticize delayed admission paperwork, billing disputes (charges for refused PT or showers), and inadequate communication after incidents (falls, medication errors). Transportation is available but limited in scope and scheduling, and several reviewers complain about inflexible service, full parking lots, and inconvenient elevator access in a multi-story building. Cost is another recurring matter: many note that the facility is expensive with high upfront fees and monthly charges — some feel the cost is not matched by consistent care quality.
Management and oversight perceptions are conflicted. A number of reviews praise management leadership and describe the property as well-managed, while others report unsatisfactory administrative responses to complaints and even attempts to intimidate or bar reviewers from the facility. This divergence suggests uneven accountability and variable responsiveness across incidents. In summary, Concordia at Sumner appears to offer excellent physical facilities, strong programming, and many dedicated staff members who create positive resident experiences. However, chronic staffing shortages, inconsistent caregiver competence, communication breakdowns, and some serious lapses in hygiene and safety have produced a substantial body of negative reports. Prospective residents and families should weigh the facility’s attractive amenities and community life against documented operational and clinical concerns, ask specific questions about staffing levels and overnight/weekend coverage, and seek references from recent families who had similar needs (short-term rehab, skilled nursing, or dementia care) to better understand how the facility is performing for residents with comparable care requirements.
