Overall sentiment in the reviews is positive but mixed, with strong praise for frontline caregiving and facility cleanliness counterbalanced by recurring administrative and policy concerns. The dominant strengths cited across multiple reviews are the quality of hands-on care and the cleanliness and homelike environment. Families frequently describe staff as caring, professional, and welcoming; multiple reviewers highlight that caregivers attend to hydration, follow doctors' medication instructions, and create personalized care plans (including exercise regimens). Several families reported tangible health improvements for residents — better hydration, weight gain, and reduced anxiety — which reviewers attribute to attentive staff and consistent routines. The presence of room monitors, a small private-house setting, pleasant gardens, and well-kept rooms also contribute to a sense of safety and comfort. Many reviewers recommend Greenview Living and note relief for primary caregivers when their loved ones are placed there. There is also mention of practical pre-move-in meetings to assess mobility and capacity, and availability of end-of-life stays, both of which appeal to families seeking thorough planning and continuity of care.
Staffing and leadership receive both praise and critique. Numerous reviews celebrate the owner (named Danka) as warm, family-like, and personally involved, and many reviewers single out individual staff members as compassionate and effective. At the same time, a consistent theme among negative accounts centers on management decisions and policy enforcement. Several reviewers report disputes with the owner or administration over refunds for unused days or services; nonrefundable policies and refusal to reimburse families appear repeatedly. There are also complaints about a mismatch between written policies and practice — most notably a stated pet policy versus reported denial of pet visits. These policy conflicts create a notable split in perceptions of the owner and management: for some the owner is welcoming and attentive, while for others interactions resulted in unsatisfactory outcomes around billing, refunds, or policy application.
Dining and related service areas show mixed feedback. Many reviewers praise the facility’s home-cooked, nutritious meals and say residents look forward to them and have experienced weight gain. However, other reviewers complained that meals were not healthy or regular, that family-provided food was discarded, or that meal portions/quality did not meet expectations. There are also specific complaints about extra or disputed charges related to daily baths and about being required to supply basic items such as bed pads and certain furnishings. These operational and billing concerns — including one-off reports of reimbursement being issued to some families while others were denied — point to inconsistencies in how resident needs and contractual terms are handled.
Safety, medical oversight, and amenities are frequently cited as positives. Reviewers mention medications being administered according to doctor specifications, top-notch medical and dental care coordination, and monitors in each room for safety. The facility’s small, private format and visible cleanliness help families feel their loved ones are safe and well cared for. Activity programming, however, receives less favorable mention; a few reviewers noted a scarcity of activities, suggesting that social and engagement offerings could be an area for development.
In summary, Greenview Living appears to deliver strong day-to-day caregiving in a clean, comfortable, and medically attentive setting, with many families reporting improved resident wellbeing and a high level of trust in staff. The main recurring concerns center on administrative and policy matters — refundable/contract terms, pet policy enforcement, requirements for families to provide certain supplies, occasional reports of unlicensed service providers, and mixed experiences around meal quality. Prospective families should weigh the consistently praised caregiving, cleanliness, and safety features against the reported administrative inconsistencies. It would be prudent for new residents’ families to obtain clear, written agreements about refund policies, pet visitation rules, charges for ancillary services (like baths), and what supplies the facility will provide versus what families must supply, and to confirm licensing and credentials for any on-site service providers.
