Overall sentiment across the reviews for Falls Village Skilled Nursing & Rehabilitation is highly mixed and polarized. A substantial portion of reviewers describe positive, even exemplary, short-term rehabilitation experiences: clean facilities, caring and attentive nurses and STNAs, skilled and patient therapists who deliver targeted physical and occupational therapy, useful social work and liaison support, and practical services such as on-site dialysis and transportation for appointments. Several reviewers singled out specific staff by name for exceptional assistance with insurance navigation, discharge planning, and personal care, and many comment that these positive experiences allowed their loved ones to recover and return home.
Counterbalancing those positives are numerous serious complaints that paint a different picture for other families. The most consistent negative theme is chronic understaffing: reviewers report floors with only one nurse and one aide, long waits for help, empty nurse stations, and staff so overworked that basic needs are delayed or missed. Concrete examples include residents left wet for extended periods, diaper changes delayed by many hours, prolonged pureed diets, missed or late medications including insulin and pain medications, and allegations of overmedication. Some reviews describe acute medical emergencies (very low blood sugar, pressure ulcers tied to improper braces, kidney failure) and at least one reviewer attributes a death to inadequate care during a rehab stay. These are serious claims and, together with reports of abusive or rude staff behavior, contribute to deep concerns among many families.
Therapy and rehabilitation services are another area of strong divergence. Several reviewers praise the therapists for focused, encouraging work that helped patients regain function. Other reviewers say there was little to no physical therapy, limited OT/PT sessions, no weekend therapy, and that lack of measurable progress led insurers to deny continued coverage. This variability suggests inconsistent therapy scheduling or resource allocation between shifts or stays. Relatedly, some families reported that promises or advertisements (for staffing, bonuses, or services) did not match their experience, and there are multiple notes about single-hall training and assigned-hall models that may constrain consistency of care.
Facility condition and environment also elicited mixed impressions. Many reviewers call Falls Village one of the cleanest locations with spacious, well-kept private rooms and private bathrooms. Conversely, other reviewers describe dirty shared showers, moldy smells, old or deteriorating furnishings, small windows with little light, and an institutional or hospital-like ambiance that needs a facelift. Dining impressions range from meals that look appealing but taste poor to accommodating meal services; several reviewers mention extended pureed diets or dissatisfaction with food quality. Safety and logistics issues such as an icy, unmaintained parking lot and delays in arranging beds or equipment were also raised.
Communication and management are recurring themes. Positive accounts highlight exceptional social workers and administrators who provided calm guidance, frequent updates, and proactive discharge planning. Negative accounts describe unreturned phone calls, outdated phone systems that block some area codes, confusing exterior signage, inconsistent rules, and perceived unprofessionalism from certain managers or staff. Several reviewers accuse management of underfunding, pay cuts, and failing to support staff—conditions that may contribute to the staffing shortages and morale problems described elsewhere. There are also allegations of regulatory violations and at least one mention of a state investigation, which increases the level of concern among some reviewers.
A notable pattern is the striking variability of experiences: some families strongly recommend Falls Village as the best skilled nursing option with exceptional staff, while others urge prospective families to avoid the facility entirely. Many reviews indicate that outcomes may depend heavily on timing, specific staff on duty, and which wing or floor a resident is placed on. Given this inconsistency, reviewers frequently advise prospective residents and families to tour the facility in person, check staffing levels and therapy schedules, ask about weekend therapy availability, confirm on-site services like dialysis, and verify communication protocols before committing.
In summary, Falls Village shows both strong strengths and serious weaknesses according to reviewers. Strengths include capable therapy teams, compassionate frontline caregivers in many cases, helpful social work and liaison staff, cleanliness in multiple reports, and useful services such as on-site dialysis. Weaknesses repeatedly cited are chronic understaffing, inconsistent or poor communication, medication and care-delivery failures, some troubling safety incidents, variable cleanliness in specific areas, management and administrative problems, and highly inconsistent quality across different stays. Families considering Falls Village should weigh these mixed reports carefully, ask detailed questions about staffing and therapy plans, and, if possible, visit in person and speak to current families and named staff to better assess whether the facility meets their expectations and needs.
