Overall sentiment about Country Club Rehabilitation Campus in Delaware is mixed and polarizing: a substantial portion of reviewers praise the staff, therapy services, and specific clinical strengths, while another substantial subset reports serious safety, staffing, financial, and facility-condition problems. Many families and patients describe a positive care experience characterized by compassionate nursing, effective skilled nursing and rehabilitation, and a welcoming atmosphere. Conversely, several reviews detail troubling occurrences — including alleged neglect, poor responses to falls and injuries, and bureaucratic or financial barriers to admission — that raise concerns about safety and management practices.
Care quality and clinical services are among the most frequently praised aspects. Multiple reviewers highlight strong skilled nursing, excellent wound care, and effective physical and occupational therapy that facilitate recovery and safe discharge home. Therapy staff are described as friendly, engaging, and goal-focused; these services give families peace of mind and are credited with helping patients regain function. End-of-life care also receives positive mention in at least one review. At the same time, care quality is reported as inconsistent: while many describe attentive nursing and seamless transitions, others report basic care failures such as inadequate meal assistance, residents left in bed for extended periods, and family members stepping in to change sheets and manage trash. A few accounts describe falls leading to head injuries and brain bleeding with inadequate diagnostic response (no X-rays) and poor communication, which are serious safety red flags.
Staff and administration comments are similarly mixed. Numerous reviews praise staff as caring, professional, long-tenured, and knowledgeable — particularly around Medicaid and Social Security — and note administration that goes above and beyond in certain cases. Specific individuals are singled out positively (for example, a nurse named Helen and staff member Ryan). However, several reviewers accuse management of being profit-driven and money-focused, citing denial of admission despite in-network Medicare, demands for secondary insurance guarantees, and apparent preference for patients with government funding. At least one review alleges perceived discrimination related to Medicaid denial. These reports suggest variability in admissions practices and financial communication that can result in frustration and wasted time for families seeking post-hospital placement.
Facility, cleanliness, and amenities receive divergent remarks. Some reviewers describe the campus as beautiful, newly renovated, very clean, well maintained, and comfortable with semi-private bathrooms and pleasant settings. Others complain of run-down rooms, nasty carpeting, outdated spaces, and inconsistent housekeeping. Dining receives mostly mild praise — several reviewers say the food is acceptable or great — and activities like bingo and singing are noted as busy and beneficial for residents. The facility is also described as part of the local community and convenient for families who want a nearby placement.
Safety, staffing, and operational concerns are recurring and significant in the negative reviews. Multiple commenters describe understaffing and slow responses to call lights, which they connect to unsafe situations such as falls and neglect. Reports that residents were left unattended or bedridden for extended periods, combined with family members needing to provide basic care tasks, indicate operational lapses for some patients. These accounts, along with allegations of inadequate post-fall assessment, create a pattern that prospective residents and families should investigate closely.
In summary, Country Club Rehabilitation Campus appears to deliver high-quality rehabilitation and compassionate care for many patients, especially in therapy-driven recovery and some nursing scenarios. However, the facility also shows inconsistent performance: strong praise for staff and clinical outcomes sits alongside serious allegations about understaffing, safety failures, financial gatekeeping, and unequal facility upkeep. Prospective residents and their families should weigh these conflicting reports by visiting the facility in person, asking specific questions about current staffing levels, fall-prevention protocols, recent incident records, insurance and admission policies (including how Medicare, Medicaid, and secondary insurance are handled), and which areas have been renovated versus which remain older or less well maintained. Verifying references, speaking with discharge planners or recent families, and confirming written policies on admissions and patient safety can help make a more informed placement decision.
