Overall sentiment in these reviews is sharply mixed, with strong and repeated praise from a subset of reviewers contrasted by equally strong and alarming complaints from others. Several reviewers describe a positive, improving environment under new leadership — naming a new Director of Nursing (DON Kim) and other administrators as transformative — with caring, professional staff, improved cleanliness, ongoing renovations, and quality skilled nursing and rehabilitation. These positive accounts emphasize teamwork, resident-focused administration, compassionate nurses, good food presentation, and long-term residents who are satisfied and plan to remain. Multiple reviews specifically call out recent leadership changes as the turning point that led to better care, morale, and facility improvements.
Counterbalancing those positive reports are numerous, serious negative accounts that describe systemic problems. The most frequent and consistent negative theme is understaffing: reviewers report chronic short staffing, frequent use of temporary/agency nurses, staff absenteeism, and long waits for lifts or alarm responses. Understaffing is directly linked in the reviews to lapses in basic care (missed wound care, residents left in soiled garments, limited or no PT/OT for days), delayed emergency transfers, and reports of a resident death where families felt communication and care were inadequate. Several reviewers allege that basic supplies are lacking (no wipes, no soap, no linens or washcloths, inadequate equipment) which compounds care quality problems.
Communication and management issues are a clear pattern in the negative reviews. Families report unresponsive front desk and admissions staff, unanswered phones — especially on weekends — poor notification about ER transfers, and billing disputes. A few reviewers mention an apparent billing-focused orientation, while others describe management ignoring complaints or responding unprofessionally (including allegations of an administrator yelling at staff). There are also reports of staff favoritism and some extreme allegations including unlawful room entry and theft of residents' belongings, which, if accurate, are serious safety and trust concerns. One reviewer noted a state investigation, which suggests regulatory attention to some of these complaints.
Facility condition and infection-control related concerns appear in both positive and negative contexts. Several reviewers praise cleanliness and note ongoing renovations, while others describe a deceptive exterior (nice outside, poor inside), interior problems (cold, dark hallways, urine odor, bad furniture), pest issues (mice traps), and very outdated equipment (crank beds described as "1920s"). Some accounts cited lapses in basic hygiene supplies and improvised practices (using hand soap for bathing) and questioned COVID reporting and adherence to CDC discharge guidelines. These contradictory reports may reflect change over time (renovation and new leadership improving conditions) or variability between units/shifts.
Staff behavior and culture are another mixed domain. Positive reviews highlight friendly, attentive, compassionate nurses and great teamwork; multiple reviewers praised specific staff and administrators for being responsive. Negative reviews, however, describe gossiping aides, rude or disrespectful behavior, racism allegations, and favoritism that undermines care. Several comments also mention frequent temporary nurses, which can affect continuity of care and family trust.
Dining and activities receive varied comments: some reviewers say meals are well-presented and residents appear to enjoy themselves, while others call the food "laughable" and complain about lack of individualized meal options. Therapy and rehabilitation services are praised by some as strong skilled nursing/rehab, but other reports cite gaps in therapy availability lasting several days.
In summary, the reviews paint a facility in transition with polarized experiences. There is credible and repeated praise for new leadership, compassionate staff, cleanliness in many areas, and improvements from renovations. At the same time, persistent and serious complaints about understaffing, supply shortages, poor communication, lapses in clinical care, safety concerns (theft, unlawful entry), and administrative issues appear often enough to be significant. Prospective families should note this divergence: recent and local improvements under new management are highlighted by several reviewers, but historical and some continuing problems remain. If considering this facility, ask specifically about current staffing levels, use of agency nurses, incidents/complaints and their resolutions, supply availability, therapy schedules, communication protocols for emergencies, and whether cited renovations and leadership changes have been sustained and verified by recent inspections or local references.
