Health at Franklin

    423 Mission Ln, Franklin, OH, 45005
    2.7 · 24 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Inconsistent care neglect filthy dishonest

    I moved my family member in and left feeling torn. The building is one floor with lots of windows, some staff and therapists were kind and competent, and a few nurses were exceptional - but overall care was inconsistent and often neglectful. I observed filthy conditions and bad smells at times, missed medications, call lights ignored for hours, failure to bathe residents, poor doctor oversight, noisy/no-restful environment, and a money-focused management style (unitemized $13,948.95 bill; complaint filed). Communication was terrible, calls went unanswered, and promises were broken - I cannot recommend this place.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.71 · 24 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.6
    • Staff

      2.8
    • Meals

      2.5
    • Amenities

      2.5
    • Value

      1.3

    Location

    Map showing location of Health at Franklin

    About Health at Franklin

    Health at Franklin offers many health and senior living services, bringing together a full range of care under one community, so you can find both medical care and a place to call home, and they've got these different spots like the Franklin Nursing Home, Willow Knoll Retirement Community for assisted living, Sherman Glen Retirement Villa for independent living, the Harding House unit, and even Kensington Place, and if someone needs skilled nursing, there's that too. They provide board and care homes in regular neighborhoods for those who like a home-style feel with just a few other people and caregivers, and there are continuing care retirement communities so seniors can stay as their needs change, living first on their own and later with more help if needed. Services include assisted living, memory care for people with dementia, independent living, skilled nursing, and all sorts of medical help like nursing, rehabilitation, wound care, hospice, palliative care, and physical therapy, while their medical side extends to diabetes care, sleep and respiratory health, women's health, and even clinics for children and behavior health care. There are clinics in several counties, like the Racine Dental Clinic, Pomeroy and McArthur sites in Meigs and Vinton Counties, plus behavioral and primary care clinics around Athens, Gallia, and Hocking Counties, and they run special programs like REACH Cheshire and REACH Youth Day Treatment, as well as services for early childhood and adult respite care and the Athens County WIC Program. They take care in tailoring their programs, helping folks with daily needs, medication, meals, and memory support, and home wellness services are available, alongside diabetes, respiratory, and sleep health checkups. You'll find telehealth, imaging, cardiovascular, breast health, clinics for acute and chronic care, outpatient and inpatient hospital care, nutrition help, sleep center, pulmonology, pharmacy support, clinical lab, small group appointments, and professional support programs for staff including education around Indigenous Cultural Safety and anti-racism, and they keep a practical training program going for pharmacy students. They give guidance on pharmacy procedures, with complaint and investigation processes and policies about pharmacy licensing, registration, closure, and operating changes, while also making sure to focus on safe and respectful care for Indigenous patients. They've got clear ways to talk to staff with an online contact form, accessibility tools, and a customer care line. Health at Franklin belongs to the Creative Solutions in Healthcare network, showing a strong effort to offer respectful and compassionate care, with simple, clear options for seniors and families.

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