Overall sentiment in these reviews is mixed but strongly polarized: many families praise the compassion, individual caregivers, and cleanliness/renovations at Countryside Manor Healthcare, while an equal or larger number of reviews highlight systemic problems tied to chronic understaffing, management failures, and communication breakdowns. Positive comments consistently single out individual staff members, nursing leadership, and the hands-on care provided by aides and therapy staff. Several reviewers describe outstanding end-of-life care, responsive bedside attention, helpful family communication (including FaceTime updates), and improvements following management attention. The facility's physical environment receives favorable notes in many reviews — clean rooms, updated facilities, spacious accommodations, and ongoing renovations are repeatedly acknowledged. Rehab services, physical therapy, and some aspects of dining receive explicit praise from families who experienced good results.
However, a dominant recurring theme is understaffing and its downstream consequences. Multiple reviews describe situations where one aide is responsible for many patients (one report cites one aide for 26 residents), staff are overworked or in tears, and agency staff comprise a very large portion of the workforce. Families report basic care lapses tied to staffing shortages: residents left unassisted for eating, clothing soiled, food particles in skin folds, long hours parked in front of a TV with no engagement, and an overall sense that patients are receiving only the minimum required care. These care lapses are the root cause of many complaints about dignity and safety, and at least one review connects poor care to a serious outcome (a resident who died and whose coroner cited pneumonia).
Management and communication are the next major area of concern. Many reviewers describe unresponsive leadership, poor upper-management decisions, and inadequate follow-through on family concerns. Phone calls are reportedly not answered or are hung up on; appointment coordination is sometimes ignored; and families report billing and auto-pay issues that were not resolved despite outreach. Some reviewers explicitly state they could not get a corporate contact or that issues remained unresolved, which amplified their distrust in the facility’s administration. At the same time, several families praised the director of nursing and named nurses and aides who were communicative and supportive, indicating that management problems may be inconsistent across departments and that frontline staff can be strong despite administrative weaknesses.
Safety, infection control, and professionalism show mixed signals. While some reviews praise attention to safety and infection control, other reviewers describe concrete safety concerns (for example, an electric chair incident and reported smoking policy enforcement failures) and infection issues (intertrigo and mentions of pneumonia). Reports of staff speaking negatively about residents and unprofessional behavior further undermine confidence in consistent, respectful care. The high use of agency staff contributes to continuity-of-care problems and may explain variations in professionalism and performance.
Dining, activities, and resident engagement are inconsistent. Several reviewers compliment the food and highlight delicious meals and caring kitchen staff, while others criticize poor meal quality and a need for a better cook. Activities — especially for residents with dementia — are frequently criticized; multiple reviewers report patients left in front of a TV for long periods and a lack of meaningful programming or social engagement. This aligns with the broader understaffing theme, where available staff prioritize essential tasks over stimulation and enrichment.
In summary, Countryside Manor Healthcare appears to deliver strong, compassionate one-on-one care in many instances, led by committed frontline caregivers and some praised nursing leadership. The facility also benefits from recent renovations, a generally clean environment in many reports, and capable rehab services. Conversely, systemic issues — primarily chronic understaffing, inconsistent management responsiveness, heavy reliance on agency staff, poor communication, billing problems, and occasional safety and cleanliness lapses — create significant variability in family experiences and in some cases serious concerns about resident dignity and safety. Prospective families should weigh these polarized reports carefully: success stories emphasize specific staff members and close communication, while negative stories underscore structural issues that can materially affect day-to-day care. If considering this facility, ask targeted questions about current staffing levels (including agency usage), management escalation procedures, activity programming for dementia care, infection control policies, and how billing and POA concerns are handled. Also request to meet key nursing staff and to see recent staffing rosters to gauge whether positive reports reflect typical conditions or isolated improvements.
