Overall sentiment in the reviews is mixed but leans strongly positive in volume: many reviewers praise Harrison Trail Health Campus for its new, attractive facility, roomy and comfortable resident spaces, and a hotel-like, clean environment. Multiple comments highlight physical features such as walk-in showers, furnished-or-unfurnished room options, large common areas, patios, a courtyard, and recreational outdoor amenities including a putting green and cornhole. The campus is noted as conveniently located with local amenities nearby. For families prioritizing aesthetics, modern design, and an active campus life, these features are consistently reported and appreciated.
Care and staffing emerge as the most frequently discussed theme, and here reviews diverge sharply. A large portion of reviews identify nurses, aides, therapists, and leadership as compassionate, professional, and family-oriented — staff who go above and beyond, who provide attentive, personalized care, and who communicate well with families. Several staff members are singled out for praise by name (for example, Veronica in social work, Sarah in admissions, Chef Chloe, and the Director of Nursing). Therapy and rehabilitation receive high marks in many accounts, with reviewers crediting the therapy team for successful outcomes and mobility improvements. Leadership involvement (DON, ADON, Administrator) and engaged admissions/social work processes are also repeatedly cited as positives.
However, there are a number of serious and specific negative reports that contrast sharply with the positive accounts. Some reviewers describe unprofessional or prejudicial behavior by certain staff, allegations that call lights were ignored, long delays in providing water and medications (reports of two-hour waits), delayed wound care, and other lapses that reviewers associate with resident decline. A few reports mention instances of unsafe or unhygienic practices in food handling (ungloved handling, staff eating at service stations). One negative review references an incident that led to a resident being transported to another facility and an investigation being opened. These accounts indicate variability in care quality and raise safety and oversight concerns that prospective families should investigate further.
Dining and activities show a split pattern: many reviewers praise restaurant-style dining, multiple menu choices, and specific culinary staff, while other reviews criticize meal quality and repetition (examples include complaints that pancakes were served for dinner frequently). Activities programming is broadly celebrated — reviewers mention bingo, crafts that residents can keep in their rooms, field trips, family days, cat cafe events, and abundant daily activities that keep residents engaged. This consistent praise for programming is one of the facility's stronger themes across positive reviews.
Operational concerns appear in multiple reviews and warrant attention. Several reviewers report billing errors, organizational disorganization, and claims that representations about Medicaid room availability were inaccurate or misleading. There are also comments alleging manipulated reviews or conflict-of-interest behavior related to reviews, which create trust issues for some reviewers. Additionally, a few reviews note that skilled nursing beds were sometimes unavailable when needed. These operational and transparency problems contrast with other reviewers' experiences of responsive admissions and social work staff, suggesting uneven administrative consistency.
In summary, Harrison Trail Health Campus receives many strong endorsements for its modern facility, resident-focused activities, successful therapy programs, and a core of staff who are described as caring and professional. At the same time, several reviewers reported troubling lapses in care, hygiene, communication, billing practices, and professionalism that are severe enough to have prompted investigations or transfers in at least one account. The overall picture is of a predominantly positive, new campus with strong programming and many dedicated staff members, but with enough outlier complaints — some involving safety and ethics — that prospective residents and families should do careful, specific due diligence: visit in person, ask for recent inspection reports, inquire about staffing ratios and recent incidents, verify billing and Medicaid room policies in writing, and speak with multiple families and leadership about how complaints are handled and resolved.
