Overall sentiment across the reviews for Trustwell Living at Blanchard Place is strongly positive, with repeated emphasis on high-quality, compassionate care delivered by a team that treats residents like family. Reviewers consistently describe staff — from aides and nurses to office and activity staff — as caring, professional, and responsive. Multiple reviewers call out specific leaders (admissions coordinator, nursing director, activities director) and long-tenured staff such as the cook, suggesting stability and continuity of care. The small community size (noted around 30 residents in at least one review) is frequently framed as a strength that enables personalized attention, proactive communication with families, and daily check-ins by staff.
Facility and environment receive uniformly favorable comments: cleanliness, attractive seasonal decor, and pleasant aromas are common notes. The building is described as well-maintained with multiple common spaces (recreation area, dining room, beauty salon), an enclosed courtyard with flowers and outdoor seating, and opportunities for gardening. Safety features such as locked and alarmed exits and 24/7 staff coverage are repeatedly mentioned, contributing to family members’ peace of mind. Several reviewers explicitly say there are no Ohio Department of Health issues and that the home is well respected in the community.
Dining and services are also strengths. Many reviewers praise the meals as delicious, and several note the cook’s long tenure and consistent quality. Housekeeping and laundry services are listed commonly among amenities, and reviewers appreciate options like sending meals back when not satisfactory and having fridges stocked as needed. A few reviewers reported occasional issues with meals being cold, especially during COVID-era door deliveries, but these appear as sporadic exceptions rather than a systemic failure.
Activities and social life at Blanchard Place are another strong theme. The activity calendar is described as full, with daily programming that includes bingo, crafts, group outings (e.g., Christmas lights), music, and intergenerational family nights. These events foster resident socialization and family involvement; multiple reviewers mention that residents have made friends, laugh often, and truly enjoy community events. That said, a number of reviewers noted variable resident participation in activities (some residents not engaging) and called for more evening or weekend programming.
Management, communication and transitions receive high marks. Move-ins are described as smooth and simple, respite stays are praised, and families report good communication from staff — proactive updates, prompt responses to calls/emails, and involvement in care decisions. Reviewers cite several examples of staff going above and beyond to meet needs, coordinate with hospice, or comfort families. This responsiveness contributes to the frequent recommendation of the community as a “hidden gem” or the best option in the area.
Concerns and patterns to watch: although the dominant tenor of reviews is positive, recurring negatives appear around staffing levels and coverage. Several reviewers mentioned staffing gaps, missing staff on certain shifts, long wait times, and a desire for more evening and weekend staff and activities. A handful of comments point to small or somewhat outdated rooms and limited bed space (including companion-room configurations), indicating that physical capacity and room size can be a constraint. Meal delivery problems and cold food were reported occasionally, mostly in isolated instances. There are a few outlier reviews expressing serious concerns — notably one or two reports describing poor personal care or inadequate Alzheimer's care — which contrast sharply with the majority of testimonials; these should be treated as isolated but worth investigating further during tours or care planning discussions.
In summary, Trustwell Living at Blanchard Place is consistently praised for its caring and professional staff, clean and safe environment, active and family-oriented programming, and attentive management. Its small size and family-like culture are strengths that enable personalized attention. Prospective residents and families should be reassured by the overwhelmingly favorable experiences but also inquire specifically about staffing patterns (evenings/weekends), room sizes and availability, dementia-specific care protocols, and meal service procedures during their tour or intake process to address the limited and infrequent concerns noted in some reviews.
