Overall sentiment across the reviews for Liberty Nursing Centers of Lima is highly polarized, with distinct clusters of strongly positive experiences (particularly around therapy/rehab, dialysis, and portions of nursing staff) and very serious negative allegations relating to abuse, neglect, medication management, and systemic communication and staffing failures. Many reviewers praise the facility's physical environment—cleanliness, interior and exterior design, and amenities such as a salon, library, therapy gym, and enclosed patios—while others stress that attractive surroundings have not translated into reliable, safe clinical care.
Care quality and clinical concerns form the most serious and recurring negative theme. Multiple reviews allege verbal and physical abuse, violations of residents' rights, refusals to assist residents with mobility (for example, pushing wheelchairs outdoors to smoke), and instances where hospice care was refused or delayed. There are also allegations of medication mismanagement, including reported delays in giving hospice-ordered medications and an accusation of overmedication with Ativan linked to a suspected overdose and death. Some reviewers reported preventable infections that required hospitalizations. Several of these more serious complaints have been reported as referred to the Ohio Attorney General for investigation, indicating potential regulatory or legal follow-up.
Staffing, training, and communication problems are another major theme. Short staffing is reported repeatedly, especially overnight and during holidays, leading to unmet needs (residents requiring assistance to eat or use the restroom, long waits for care). Many reviews call out rude, inexperienced, or poorly trained staff and aides; poor communication between nursing and other departments; and failure to answer phones for doctors, pharmacies, or family members. Some staff behavior concerns include employees on their cell phones, chatting, or playing games while working. Conversely, other reviews specifically praise "wonderful" regular nurses and aides, prompt call responses, and staff who are helpful and family-oriented—underscoring the inconsistency in staffing performance and perhaps variation by shift, unit, or recent changes in management.
Therapy and clinical services receive more consistently positive feedback in some reviews: occupational and physical therapy experiences are described as going smoothly and effective, and the dialysis unit is noted to have well-trained nurses. Several reviewers recommend the facility for rehab or short-term recovery. These positive clinical moments, however, sit alongside accounts of serious lapses in medical oversight and infection control, creating a mixed picture of competence that may be unit-dependent.
Dining, housekeeping, and amenities are also mixed. The facility's cleanliness and attractive décor receive multiple compliments, and some reviewers praise the dietary and cleaning staff. At the same time, numerous complaints cite cold or unopened meals, lack of basic items after dinner (e.g., no coffee/filters), and food service problems during specific times (like Thanksgiving). Access logistics—such as salon key issues—and issues with personal belongings (stained items, missing wallet) and disputed charges are other recurring service-level complaints.
Management and ownership are focal points for both criticism and hope. Several reviewers reported problems with the Director of Nursing (DON) and managerial unresponsiveness; others reported happy interactions with office staff and observed recent changes. Multiple reviews mention new ownership and a nearly entirely new management team, with reviewers saying the facility is "turning the corner," showing promising improvements, and recommending it for rehab under the new leadership. This suggests a recent transition period: some accounts reflect legacy problems, while others reflect early signs of positive change. The presence of both very recent praise and very serious historical allegations implies that experiences may vary by timeframe and that improvements may be underway but not yet uniformly realized.
Notable patterns and takeaways: (1) the facility is capable of providing strong rehabilitative and dialysis care and maintains attractive, clean surroundings; (2) however, there are repeated and serious allegations about abuse, medication errors, refused hospice support, infections, missing personal property, and staffing/communication failures that have led some residents to be moved out and some families to involve regulatory authorities; (3) experiences appear highly inconsistent, possibly depending on unit, shift, or whether the review reflects conditions before or after the change in ownership/management; and (4) new ownership and staff turnover are frequently mentioned as positive developments, but several legacy issues and at least one reported legal/regulatory investigation remain concerns.
Given the mix of very positive rehabilitation and environment comments and very serious safety and rights allegations, these reviews suggest exercising caution: prospective residents or family members should verify current staffing levels and training, ask about the outcome of any investigations (including the matters referred to the Ohio Attorney General), confirm hospice and medication management policies, and, if possible, visit at different hours and speak with multiple families and staff to assess consistency of care. The facility shows potential strengths but also has reported systemic failures that should be fully explored before making care decisions.
