Shawnee Manor

    2535 Ft Amanda Rd, Lima, OH, 45804
    3.4 · 48 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Good therapy, but staffing concerns

    I had a mixed experience. The therapists and some nurses were excellent - caring, goal-oriented staff helped my loved one regain mobility (walking again, huge rehab progress), and the rooms, therapy gym, salon and activities were nice. But the place is clearly understaffed and underpaid: I saw rude, unresponsive or overworked aides, delayed/missed meds and pain control, hygiene and infection concerns, poor communication, and even reports of theft and unprofessional behavior. I'd recommend this facility for short-term rehab because of strong therapy, but I would be very cautious about long-term placement and would closely monitor meds, hygiene, and staff interactions.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.42 · 48 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.2
    • Staff

      3.1
    • Meals

      2.8
    • Amenities

      3.3
    • Value

      2.0

    Pros

    • Strong rehabilitation and physical therapy programs
    • Many compassionate, friendly, and attentive staff members
    • Effective goal-oriented therapy with measurable mobility improvements
    • Clean, newer-looking, and remodeled rooms
    • On-site gym and outpatient therapy options
    • On-site hair salon / beauty shop
    • Restaurant-style kitchen with menu options
    • Grounds with patios and pleasant views
    • Private and semi-private room options
    • Dementia unit that some reviewers recommend
    • Personalized care and residents treated by name
    • Staff who go above and beyond and provide comforting care
    • Helpful administrative staff and financial guidance
    • Veteran-friendly services and Parkinson's support group
    • Programs and activities (crafts, holiday events, ice cream shop) that residents enjoy
    • Sense of safety and “at-home” feeling reported by some families
    • Prompt and effective initial contact for some services
    • Assistance coordinating religious services and community needs
    • Successful short-term rehab outcomes for many residents
    • Helpful guidance from nursing/administration on health and safety

    Cons

    • Chronic understaffing and overworked aides
    • Inconsistent quality of care between staff and shifts
    • Reports of neglect: soiled clothing and bedding left unchanged
    • Medication delays, missed doses, and poor medication documentation
    • Poor infection control and reports of UTIs and other infections
    • Pain poorly controlled and delayed administration of pain meds
    • Unresponsive or slow nursing response to calls and emergencies
    • Unclean public bathrooms, overflowing trash, and poor housekeeping in places
    • Food quality concerns and extreme reports of no food/water at times
    • Activities described by some as few, insulting, or not delivered
    • Instances of rude, hostile, or abusive staff behavior (including slurs)
    • Allegations of staff theft and management dismissal of complaints
    • Poor communication and phone responsiveness from facility
    • Call lights out of reach and lack of timely help with mobility
    • Room-sharing issues and disruptive room moves
    • Inconsistent documentation (temperatures, medication logs, port care)
    • Reports of residents needing to clean their own rooms
    • Delayed or missing clinical follow-up and failure to escalate concerns
    • Dirty resident clothing, body odor, and hygiene problems reported
    • Staff arguments and unprofessional conduct witnessed by families
    • Some families strongly would not recommend and reported hospital transfers
    • Perception of dismissive or unwelcoming administrative responses
    • Significant variability: some describe it as excellent while others call it worst
    • Concerns about safety and supervision for dementia patients
    • Long wait times for basic care (breakfast, assistance, meds)

    Summary review

    Overall sentiment across reviews for Shawnee Manor is highly mixed with pronounced polarization: many reviewers praise the facility for strong rehabilitation services, compassionate individual staff members, and attractive, updated surroundings, while other reviewers report serious lapses in basic nursing-home care, safety, and professionalism. The most consistent positive themes are related to therapy and short-term rehab—multiple families report excellent physical and occupational therapy, measurable functional gains (for example, walking long distances with a walker), and relief from severe pain. Reviewers repeatedly cite particular staff members, therapists, and administrators who provide thoughtful, personalized, and goal-directed care, and some families express deep gratitude for the attention and outcomes achieved during rehabilitation stays.

    Many reviewers also describe the facility’s physical environment positively: rooms are frequently described as very nice, remodeled, and pleasant with good views; common areas and grounds, including patios, are well-kept; and there are useful on-site services such as a gym, beauty shop/salon, an ice-cream shop event, and a restaurant-style kitchen with menu choices. Specialty offerings (a dementia unit that some recommend, Parkinson’s support, veteran-friendly services, outpatient clinic/therapy) and occasional activity highlights (crafts, holiday events) are additional upsides noted by families.

    Counterbalancing those positives are repeated and serious criticisms that point to systemic problems. Understaffing and overwork of aides and nurses are recurring explanations for many of the negative incidents: delayed responses to call lights, long waits for medication (including night meds), late breakfasts, insufficient assistance with mobility or transfers, and unmet hygiene needs. Several reviews detail critical incidents — clothing or bedding soaked in feces left unchanged, delayed or missed medication administration, inconsistent documentation (temperatures, medication logs, port care), infection concerns, and consequent hospital transfers. A few reviews describe extreme situations (reports of no food/water, unawareness of patient by a nurse, 911 calls, and reports to regulatory authorities) that indicate potentially severe quality and safety failures in isolated cases.

    Staff behavior and professionalism appear highly variable. Many reviews praise individual caregivers as caring, compassionate, and attentive — naming employees who made a positive difference — and describe staff who went above and beyond, handled incidents sensitively, and provided meaningful emotional support. Conversely, a substantial number of reviews recount rude, hostile, or even abusive behavior, including allegations of racist remarks, staff theft, staff arguing on the floor, and management dismissiveness when concerns were raised. This variability suggests that experiences depend heavily on which staff members and shifts families encounter, and that management response to complaints is perceived as inconsistent.

    Operational issues and communication gaps are another common theme. Families report poor phone responsiveness, unanswered calls, long hold times, and follow-up failures (for example, an apparent STNA class contact without subsequent callback). Housekeeping problems (dirty public restrooms, overflowing trash, soiled resident clothing, rooms not cleaned consistently) were also mentioned alongside praise for generally clean or newer rooms, highlighting inconsistent housekeeping standards. Activity programming receives mixed feedback: some residents enjoy crafts and social events, while others describe activities as few, insulting, or not actually delivered.

    Patterns that emerge from the reviews point to a facility with solid clinical and rehabilitative strengths but with inconsistent implementation of basic nursing-home duties and variable staff professionalism. The dementia unit and rehab services are often singled out positively, yet widespread concerns about staffing levels, medication management, hygiene, and administration responsiveness diminish trust for many families. The result is a split reputation: some families strongly recommend Shawnee Manor and speak highly of particular teams and outcomes, while others warn strongly against it based on neglect, poor communication, or unsafe incidents.

    For prospective residents and families, the reviews suggest several practical considerations: ask detailed questions about current staffing ratios and supervision, observe cleanliness in both resident rooms and public areas, verify medication administration processes and documentation, ask about how complaint escalation is handled, and inquire about consistency of activities and therapy scheduling. If dementia care is the need, ask specifically about the dementia unit since it receives separate mentions. Finally, be aware that experiences appear highly dependent on specific staff members and shifts; ongoing monitoring and clear documentation of any concerns are important if you choose Shawnee Manor.

    In summary, Shawnee Manor demonstrates notable strengths in rehabilitation, therapy, and certain individualized care relationships, and it provides many desirable facility amenities. However, significant and recurring concerns about understaffing, inconsistent care quality, medication and hygiene lapses, communication failures, and occasional abusive or unprofessional conduct create substantial variability in resident experiences. The facility may perform very well for some residents—especially short-term rehab patients—while posing riskier outcomes for others, particularly when staffing or oversight falters.

    Location

    Map showing location of Shawnee Manor

    About Shawnee Manor

    Shawnee Manor is a senior living community that's served older adults for over 50 years, and is part of the HCF Family of Companies, so residents get a range of health care and daily living support right on site, whether someone needs short-term rehabilitation, long-term care, skilled nursing, memory care, or respite services. The rooms come in private or semi-private options with cable TV, access to Wi-Fi, and many have kitchens or kitchenettes with washer and dryer availability, which some folks like for laundry convenience, and there's help with housekeeping, laundry, and even dry cleaning if needed, which frees up time for other things. Shawnee Manor's residents can visit the salon or barbershop without leaving the building, get three meals and snacks made with quality, nutritionally balanced ingredients daily in a shared dining room, and there are lots of activities most days, from games, movies, exercise, arts and crafts, outings, to educational programs and cooking classes, so it's easy to stay engaged and social.

    There's a fitness center and a dedicated game and activities room, along with welcoming common areas for socializing, and friends or family can park as guests. Safety is a focus with security features like handicap-accessible amenities, sprinkler systems, and staff trained in personal care and wheelchair assistance. Folks get help with things like bathing, grooming, dressing, toileting, and medication, and there's nursing care, wound care, podiatry, occupational therapy, and medication support, as well as help getting to appointments through transportation services. Shawnee Manor has dedicated units and memory support programs for seniors with Alzheimer's or dementia, with structured activities and staff trained to reduce confusion and prevent wandering, and there's a "Step to Home" program for people moving from hospital to home care. Shawnee Manor provides hospice and home health care under continuing care, so families can rely on a steady support system as needs change. The staff works to keep life comfortable, friendly, and safe, and because it's an extended care facility, people get access to short-term rehab, therapy equipment, nutritional counseling, and other medical services suited for those living with physical or mental health challenges. The community accepts long-term care insurance and works with area hospitals, specialists, and pharmacies. Families and future residents can arrange a tour to see the whole place and meet the staff themselves.

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