Overall sentiment in the reviews is strongly positive, with many reviewers praising the Springs of Lima for its modern facility, cleanliness, caring culture, and high-quality therapy and caregiving. Multiple reviews describe the campus and interiors as beautiful and clean, with spacious and updated rooms, wheelchair-accessible bathrooms, and easy accessibility for disabled residents. The presence of amenities such as an on-site gym, salon/barber, and a pleasant dining room are frequently noted and contribute to a home-like, family-oriented atmosphere that reviewers feel comfortable recommending.
Care quality and staffing receive mixed-but-leaning-positive commentary. Many reviewers describe trained, helpful, and attentive nurses and aides, and several call the staff top-notch, professional, and hardworking. Reviewers highlight strong teamwork, clear explanations from staff, and a commitment to continuous improvement. Specific praise is given to therapy services (described as top-tier), and to a professional administrator (named positively in reviews), suggesting leadership that supports care standards. At the same time, there are recurring concerns about staffing stability: short staffing is explicitly mentioned and, in at least one review, linked to resident falls. Staff and management turnover are also cited; reviewers reported the departure of valued employees (for example, an excellent nurse) and noted that transitions have been troubling at times, leaving families attentive to and monitoring care more closely.
Facility, amenities, and daily life are clear strengths. Reviewers consistently mention that residents appear clean and happy, that there are many activity options, and that the facility offers conveniences such as a barber/salon and gym. Dining impressions are mostly favorable—several people praised the food and its aroma—but there is some variability, with at least one reviewer describing the food as merely "OK." The dining room and rooms are described as nice and updated, and the overall environment is characterized as friendly, welcoming, and suitable for both residents and staff.
Operational and financial issues are important themes to note. Multiple reviewers raised concerns about pricing transparency — referencing base charges, level charges, and what were described as subjective fees — and described pricing as significant. Importantly for some families, Medicaid is reportedly not accepted, which is a hard constraint for those relying on that coverage. Management turnover appears in the reviews as well; while some reviewers praised the administrator and management as helpful, others pointed to recent transitions that caused uncertainty.
In summary, reviewers paint the Springs of Lima as a well-maintained, attractive, and caring community with many strengths: modern, accessible facilities; a broad range of activities and amenities; generally strong clinical and therapy services; and staff who are frequently described as caring, professional, and collaborative. The most consistent concerns center on staffing stability (short staffing and employee turnover), occasional inconsistent caregiver behavior, and financial transparency/eligibility issues (pricing structure and lack of Medicaid acceptance). Prospective residents and families should weigh the facility’s clear strengths in environment, therapy, and overall culture against operational concerns by asking targeted questions about current staffing levels, recent turnover, incident history (falls), and a clear written breakdown of all charges and payment/eligibility policies before deciding.
