Altercare Louisville

    7187 St Francis St NE, Louisville, OH, 44641
    2.9 · 48 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Understaffed, unsafe, neglectful resident care

    I had a mixed but overwhelmingly negative experience. A few nurses, therapists (Dr. Franz, NP) and activities were excellent and the rooms are private and roomy, but the facility is severely understaffed and unsafe. Call lights were ignored, residents were left in wet/urine-soaked briefs/beds for hours, hygiene and wound care were neglected (no gloves, poor cleaning), orders and baths delayed, and communication from administration was nearly non-existent - my loved one deteriorated while here. I would not trust them with a family member and am moving him; look elsewhere unless staffing and management change.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.88 · 48 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.6
    • Staff

      2.8
    • Meals

      2.2
    • Amenities

      4.3
    • Value

      1.0

    Location

    Map showing location of Altercare Louisville

    About Altercare Louisville

    Altercare Louisville sits in a quiet spot in Stark County, where folks can count on a mix of nursing, skilled rehab, and long-term care, and you'll find people recovering from surgery or needing help every day all living together, side by side, in private rooms or bigger semi-private rooms with windows looking out over an enclosed courtyard, where you might spot birds, walk with your walker, or even watch a family down on the tennis court, all while staying close to medical centers like Aultman Alliance, Aultman Hospital, and Mercy Medical Center. Meals arrive fresh every day in a restaurant-style dining room, and there's a reading room for quiet time, a beauty salon, and a barber shop where people can tidy up, and the whole place operates around the clock with nurses always present-including a certified wound nurse and a full team ready to handle things like physical, speech, occupational, orthopedic, or stroke therapy, plus post-acute medical care. The staff focuses on care plans for every resident, and whether someone needs memory care with secured areas for safety, palliative and hospice support during serious illness, or just some simple respite care to give a regular caregiver a break, the team tries to work out what fits best. The place pays attention to spiritual needs, too, with a full spiritual care program, and they hold activities to pass the time. There's Medicare-certified skilled services and an emergency call system in every room, and folks get baths and chores done in their own full bathrooms. The American Health Care Association's Gold Quality Award hangs on the wall, which suggests there's been some attention to keeping things up to standard, although the reviews average out to a rating of 3.0 by families and visitors, so folks thinking of moving in or visiting may want to see things in person. Altercare Louisville specializes in both short-term and long-term stays, whether someone wants to recover for a few weeks or settle in for good, and the staff offers support for independence and wellness as much as possible, doing things step by step and always watching out for everyone.

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