Venetian Gardens

    1650 OH-28, Loveland, OH, 45140
    3.9 · 69 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Bright rooms, caring staff, inconsistent

    I toured this facility and liked the bright, hotel-style, roomy rooms, clean common areas, active calendar, large dining hall, and many warm, professional nurses and aides who clearly care. That said, experiences are inconsistent - I saw short staffing, delayed meds, occasional hygiene and housekeeping problems, spotty management communication, and high costs. It can be wonderful when staff are engaged, but I'd recommend a careful, in-person visit before deciding.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.90 · 69 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.6
    • Staff

      3.9
    • Meals

      3.5
    • Amenities

      4.0
    • Value

      1.5

    Pros

    • Caring, compassionate direct-care staff (nurses, CNAs, aides)
    • Staff frequently praised for going above and beyond
    • Engaging activities, holiday events, and religious services
    • Sense of community and family-like atmosphere
    • Long-tenured, familiar staff who know residents by name
    • Secure dementia unit
    • Large semi-private rooms with big windows and partial walls
    • Clean, well-kept common areas reported by many reviewers
    • On-site therapy services (physical therapy) and rehab (in some cases)
    • Amenities such as beauty salon, podiatry, and outings via facility bus
    • Large dining hall and second dining room option
    • Office/business manager (Christina) praised for communication and financial handling
    • Some reviewers report excellent meals and a phenomenal chef
    • Staff continuity and attentive one-on-one time in many accounts
    • Respectful, dignified care reported by multiple long-term residents

    Cons

    • Inconsistent quality of care across shifts/wing(s)
    • Management and administration criticized for lack of compassion
    • Specific negative reports about administrator Tim (rude)
    • Staffing shortages and periods with no staff visible
    • Urine odor reported on the 200 wing and other cleanliness issues
    • Housekeeping delays and reports of dirty rooms or tables with gnats
    • Delays in medication administration, including pain meds after discharge
    • Problems coordinating and forced use of contracted hospice providers
    • Denial of visitors or restrictions on food delivery/visitor policies
    • Reports of neglect: bedsores, dirty diapers, lack of bathing/change
    • Lost or stolen belongings and money taken from rooms
    • Bathroom and room maintenance concerns (e.g., duct-taped bathroom)
    • Hospital-like atmosphere and hospital-style beds—“not home-like”
    • High cost for some families given perceived care shortfalls
    • Poor communication from administration and slow phone response
    • Variable therapy/rehab availability and limited OT/PT in some cases
    • Allegations of unsafe care and serious adverse outcomes (in some reports)
    • COVID-related placement and visitation problems cited

    Summary review

    Overall sentiment in the reviews is highly mixed, with a clear and recurring split between strong praise for front-line caregivers and repeated criticisms aimed at management, consistency of care, and some facility maintenance/operation issues. Many reviewers emphasize that the nurses, aides, and therapists are warm, attentive, and go beyond expectations to make residents feel safe, loved, and engaged. Numerous accounts describe a welcoming, family-like atmosphere, consistent one-on-one attention, long-tenured staff who know residents by name, a secure dementia unit, and a robust calendar of activities, holiday celebrations, and religious services. Several reviewers also highlight physical positives: large semi-private rooms with big windows and partial walls, a clean appearance in many common areas, on-site amenities (beauty salon, podiatry), therapy services, and transportation/outings via a facility bus. The business office manager (named Christina in multiple reviews) is specifically praised for clear communication and handling families’ financial concerns, which reassures some relatives.

    However, a notable portion of the reviews raise serious concerns about inconsistent care, administration, and facility management. Many accounts describe periods of short-staffing during which residents were left unattended for long stretches, late or delayed administration of medications (including pain meds after hospital discharge), and problematic hospice coordination—some families felt forced to use contracted hospice providers. Several reviews call out the administrator (named Tim) and broader management for lacking compassion or being rude, while others report poor responsiveness to family concerns and slow phone communication. These administrative criticisms contrast sharply with the positive direct-care anecdotes, creating a recurring theme: strong bedside staff hamstrung by variable leadership or operational problems.

    Cleanliness and physical maintenance perceptions are also mixed. While many reviewers repeatedly say the facility is clean, bright, and lacks the “old person smell,” others describe specific problem areas—urine odor on the 200 wing, housekeeping delays, dirty dining tables with gnats, and even a bathroom held together with duct tape. Some reviewers describe an institutional or hospital-like environment (hospital-room style beds, clinical feel) and say the place does not feel home-like despite being well-kept in other respects. There are also troubling reports of personal items being lost or taken, clothing mixing between residents, and money missing from rooms—issues that raise concerns about property security and oversight.

    Clinical-care variability is an important pattern. Positive reviews report attentive nursing care, dignified treatment, successful long-term stays, and appropriate medication administration. Yet negative reports include allegations of neglect (bedsores, dirty diapers, not being changed, missed bathing), lack of feeding or fluids, and accusations that residents worsened under care, including serious outcomes described by some families. Therapy and rehabilitation availability also appears inconsistent: some reviewers praise the therapy team and rehab outcomes, while others report limited PT/OT availability (e.g., PT only one of four scheduled days) or no rehab offered when expected. These contrasts suggest that clinical quality may depend heavily on staffing levels, specific units, shifts, or time periods.

    Dining and food quality receive both praise and criticism. Several reviews commend excellent meals, a phenomenal chef, and a great café, while others say food quality needs improvement and suggest on-site food would be better. Dining logistics are mixed too: some mention moving meals to a second dining room to give residents more options, but others describe dirty dining rooms or staff not present in gathering areas. Activities are a strong positive in many reviews—readers frequently mention games, birthday recognition, club-like events, transportation for outings, and religious services, all contributing to resident engagement and socialization.

    Safety, hospice, and end-of-life care are recurring concerns for families raising the most serious red flags. Multiple reviewers recount delayed pain medication, ineffective hospice coordination, forced hospice arrangements, denial of visitation or food delivery, and in the worst accounts, allegations of neglect leading to bedsores, severe decline, or death. COVID-era placement and visitation policies exacerbated some families’ dissatisfaction. These reports indicate that families should specifically probe the facility’s hospice partnerships, controlled-substance access/dispensing procedures (some reviews referenced the need for a code to obtain controlled medications), and policies for timely medication administration and end-of-life care.

    In summary, Venetian Gardens presents a polarized profile in reviews: consistently praised frontline caregivers, warm culture, activities, and physical amenities are contrasted with recurrent complaints about management, inconsistent staffing, medication and hospice coordination delays, and lapses in cleanliness and resident oversight in certain instances or wings. Many families strongly recommend the facility based on personal, positive experiences; others urge avoidance due to serious incidents. The dominant pattern is that quality appears inconsistent—excellent in some units/shifts and problematic in others. Prospective residents and families would be advised to tour multiple wings, ask targeted questions about staffing levels, medication and hospice protocols, recent complaints or corrective actions (especially regarding the 200 wing or any wings mentioned), and the management’s responsiveness to family concerns before making a placement decision.

    Location

    Map showing location of Venetian Gardens

    About Venetian Gardens

    Venetian Gardens sits in Loveland, OH, and has 99 certified beds, though on an average day you'll find about 85 residents living there, and since Foundations Health Solutions took over management in January 2019, the facility's kept a steady focus on offering different levels of care, like independent living for those who want a relaxed, social lifestyle without worrying about chores, assisted living for folks needing help with bathing, dressing, and taking medicine, memory care in a secure dementia unit that helps prevent wandering and reduce confusion for people with Alzheimer's and dementia, plus skilled nursing around the clock. People living here can get physical, occupational, and speech therapies, and there's a big therapy room for those appointments, with a psychiatrist on staff for those who need it. The place also offers IV therapies and deals with more complex care needs like hemodialysis, peritoneal dialysis, wound care, and ostomy care, along with hospice and respite care for those needing support during difficult times, and incontinence care for those who require it.

    Nurses care for residents about 3.56 hours each day on average, though the nurse turnover rate's a little high at 44%. Venetian Gardens has had 4 deficiencies reported in inspections, including one related to accident hazards and supervision, another for not quickly reporting suspected abuse or neglect, and one about not giving enough notice before transfers or discharges. The facility's recognized by many for keeping the place clean and the staff friendly, and folks seem to enjoy the food, activities, and value for the cost, even though things aren't perfect. There's a snack bar for the residents to enjoy between meals and activities. Home care services are also offered, with trained aides providing companionship and help for seniors who still live at home.

    Venetian Gardens remains a place where residents get care based on their own needs, starting with individual assessments and personal care plans, and the community tries to keep everyone living with dignity and as much choice as possible. The amenities and activities aim to help people stay well, connect with others, and feel comfortable, and while it's not without its shortcomings, the facility does have a steady team trying to do right by residents looking for nursing and rehabilitation services in the Loveland area.

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