Overall sentiment in these reviews is overwhelmingly negative, with multiple reviewers describing serious failures across clinical care, cleanliness, staffing, and management. The strongest theme is poor and unsafe medical care: reviewers allege inadequate nursing attention and supervision, failures to monitor catheters, and at least one reported progression to septic shock and death. Several reviewers explicitly describe their experiences as negligent and even characterize the facility as dangerous for vulnerable residents.
Staffing and training problems are another consistent concern. Reviewers report high staff turnover and say many staff are insufficiently trained or uncaring. That combination is linked in the reviews to residents being left unattended for long periods and to perceived declines in care quality. While a very small number of individual employees are singled out for praise by name (Monay and Danielle), these positive mentions are exceptions in an otherwise critical narrative about staff behavior, which includes allegations of rudeness and insulting treatment of residents.
Facility hygiene, maintenance, and environment are repeatedly criticized. Comments note persistent bad odors (notably on the second floor), fruit flies, rooms that are not adequately cleaned, a mattress stored in a bathroom, and minor maintenance items left unfixed (for example, a burned-out light bulb never replaced). Reviewers also report lack of basic infection-control supplies in rooms (no Purell/hand sanitizer), which compounds concerns about cleanliness and safety. The facility is described as old, dark, and dingy — an environment several reviewers find depressing or unacceptable for long-term care.
Dining and daily-living concerns are also mentioned. Multiple reviewers describe cold or poor-quality food and insulting remarks about the food, adding to the impression of neglect and disrespect for residents’ dignity. One positive note is that an attendant helped a family member to their car — indicating that some staff do provide helpful, hands-on assistance — but such incidents are framed as exceptions rather than the norm.
The physical layout and scale of the facility are noted as problematic by some reviewers: it is described as a "huge" facility with long hallways that are difficult to navigate, which made it a poor fit for at least one reviewer’s needs. COVID-related visitation restrictions are also cited as an aggravating factor that prevented families from observing conditions or intervening during critical moments.
Finally, reviewers express strong dissatisfaction with management and oversight, calling for shame and even closure in extreme cases. The volume and severity of complaints — ranging from cleanliness and food to alleged medical negligence and deaths — create a pattern that reviewers interpret as systemic rather than isolated incidents. In summary, these reviews portray Greens Nursing & Rehab Center as a facility with serious and multiple areas of concern (clinical care, staffing, hygiene, maintenance, and management), punctuated by a few isolated positive staff interactions but dominated by descriptions of substandard and potentially dangerous conditions.
