Overall sentiment about Liberty Nursing Center of Mansfield is mixed but leans positive for short-term rehabilitation and general caregiving, while showing notable and serious concerns in a subset of reviews. A large number of reviewers praise the facility for its compassionate, family-like staff, strong therapy program, and clean, safe environment. Physical and occupational therapy teams receive consistent, specific praise for helping residents regain mobility and independence; several reviews describe daily in-room therapy during rehab stays and emotional, encouraging therapists. Nursing staff and aides are frequently described as friendly, caring, and professional; multiple reviewers highlight prompt medication administration, patient encouragement, and compassionate end-of-life/hospice care. Housekeeping and other support departments are also often noted as friendly, and many reviewers appreciate the pleasant visiting areas and homelike atmosphere.
The facility’s dining and activities are generally seen positively: many reviewers say the food is hot and good, activities are available and engaging, and the Activities Director works to keep life interesting. Some families appreciated on-site hospice readiness and the facility’s quick preparation of rooms for incoming residents. A number of reviews single out individual staff and leaders for exceptional care and responsiveness (names mentioned include Angel Webber, Michelle Smollen, and Raquel), and some reviewers explicitly state the administration and owner are involved and willing to resolve concerns. For families seeking rehabilitation-focused care, these consistently positive comments about therapy, daily follow-ups, and staff compassion are strong indicators of effectiveness in that area.
However, several serious and concerning themes emerge that temper the overall positive feedback. A small but highly alarming set of reviews alleges neglect and abuse — specifically reports of stage 4 pressure ulcers (bed sores), unexplained bruising/black eye, and broken ribs — which, if accurate, point to critical failures in clinical care and monitoring. Other reviews describe understaffing, long pager response times (one cited 30 minutes), refusal to treat an infected wound, and inconsistent attention to residents’ needs. There are also troubling accountability issues cited: at least one family alleges theft of clothing and a Christmas present by staff and reports an unresponsive administration that shifted blame to the family. These incidents raise red flags about staff supervision, security of personal belongings, incident reporting, and leadership responsiveness.
Another clear pattern is inconsistency between units: while many reviewers praise nursing and rehab units, some specifically call out the Alzheimer’s/dementia unit for poorer care and substandard staffing or attention. Facility-related issues are mixed as well — multiple reviewers describe the center as clean and safe, but others note it is an older building with small rooms (twin beds and in-room bathrooms) and ongoing updates which may impact resident comfort. Outings and off-site activities have been limited for some time due to COVID restrictions, which several reviewers mentioned. Food is widely liked, but portion sizes were noted as too large for some residents.
In summary, Liberty Nursing Center of Mansfield receives substantial praise for compassionate staff, strong therapy/rehab services, cleanliness, and a generally warm, family-like culture. At the same time, there are serious, specific allegations and recurring concerns about understaffing, inconsistent care (notably in the Alzheimer’s unit), delayed responses, security/appropriateness of staff behavior, and a few reports alleging severe neglect or abuse. These divergent themes suggest the facility can provide very good care—particularly for rehab patients—but that experiences may vary considerably by unit, shift, or individual staff. Prospective residents and families should weigh the strong testimonials about therapy and nursing against the severe negative reports, ask about staffing levels, incident reporting and investigation procedures, dementia-care staffing and training, belongings security, and administrative responsiveness when making decisions or arranging visits.
