The reviews for Bennington Glen present a mixed but detailed picture, with a substantial number of reviewers praising the facility for its caring staff, strong rehabilitation services, and home-like environment, while a smaller but vocally significant set of reviewers report serious problems with communication, billing, staffing, and medical care. Many families and residents highlight the facility’s strengths: staff who are friendly, respectful, and genuinely caring; successful short-term rehabilitation outcomes; on-site therapy and rehab equipment; and an accessible one-floor layout with pleasant views. Multiple reviews note an active activities program (including trips and shopping), attentive nursing in many cases, routine physical therapy (often cited as 2–4 times per week), help arranging transportation and medical appointments, and a generally warm, clean, and welcoming atmosphere that some describe as family-like and highly recommended.
However, these positive themes coexist with repeatedly mentioned concerns that merit attention. A recurring cluster of complaints relates to communication and administrative transparency—families report unanswered questions about discharge dates, an apparently missing or unresponsive discharge liaison, and aggressive or unclear billing practices. Several reviewers specifically mention problems tied to Medicaid waiver rules and patient liability, which suggests potential confusion or restrictions for certain payor situations. Staffing issues are another dominant theme: reviewers cite understaffing, high turnover (attributed to low pay), and inconsistent staff competency. These staffing problems are frequently linked to episodes of delayed assistance, medication or pharmacy delays, and delayed maintenance or equipment installations (for example, delays installing a trapeze or slow maintenance response outside limited business hours).
More serious are the reports of clinical lapses and alleged neglect. A subset of reviews allege inadequate ostomy and wound care—examples include ileostomy bag leakage, contamination, fecal soiling of a patient and incision, and at least one emergency room admission attributed to infection. Other accounts mention injuries (a broken rib and bruises) that families felt were misattributed to normal aging rather than investigated. These are significant red flags because they suggest failures in infection control, wound management, timely nursing assessment, or documentation. Some reviewers also report that staff can be unprofessional or appear motivated by billing and revenue rather than patient welfare, and there are references to health department complaints in the reviews.
Dining and facility condition receive mixed remarks: many reviewers praise cleanliness and adequate meals, while others describe the facilities as outdated and the meals as unsatisfactory. Room size is often noted as small, which may be acceptable to some given the intimate, family-like setting but a downside for others. Several reviewers emphasize outstanding nursing care and daily room cleaning, while others describe specific negative experiences that contradict the general praise.
Taken together, the consensus is that Bennington Glen has clear strengths as a recovery and assisted-living environment—particularly for residents who need rehabilitation, frequent therapy, and a nurturing, home-like staff presence. At the same time, there are recurring administrative and clinical concerns that prospective residents and their families should investigate before committing. Key patterns to probe further in a tour or meeting: staffing levels and staff turnover rates, specific protocols for wound/ostomy care and infection control, medication administration and pharmacy coordination, discharge planning and billing transparency (including how Medicaid waivers are handled), and how the facility documents and investigates injuries. Asking to speak with current residents and families, reviewing recent health department inspection reports, and requesting clarity on staffing ratios and on-call maintenance/pharmacy procedures will help reconcile the strong positive experiences many families report with the more serious negative incidents described by others.
In summary, Bennington Glen appears to provide high-quality, compassionate rehabilitation and assisted-living care for many residents, with notable strengths in therapy, activities, and a welcoming culture. However, the facility also shows inconsistent performance in areas essential to clinical safety and administrative transparency. Prospective residents should balance the frequently reported positive experiences against the specific, serious complaints noted in the reviews and perform targeted due diligence focused on staffing, clinical protocols, discharge/billing practices, and recent regulatory findings before making a placement decision.
