Overall sentiment in the reviews for Legacy Marietta is mixed, with clear strengths in rehabilitation, activities, cleanliness, and pockets of strong, compassionate frontline caregivers, but also recurring and serious concerns about clinical management, responsiveness, and staffing. Multiple reviewers praised the therapy team and rehabilitation services as "really good" or "wonderful," noting personable staff and successful rehab outcomes. The activity department receives consistent positive mention for offering a wide variety of programs (church, crafts, bingo, card games) that contribute to residents' engagement. Commonly reported facility strengths include a clean environment, updated common areas, a pleasant lobby, a nice family area and community room, accommodating dining (including special diets), and specific staff members (Assistant DON, maintenance personnel) singled out for being helpful and cheerful.
Staffing and interpersonal behavior present a dichotomy in the reviews. Many reviewers describe hard-working, caring, and supportive staff who provide compassionate care and who are willing to go the extra mile—helping families communicate with residents and addressing concerns quickly when possible. However, there are also multiple reports of rudeness from some direct care staff and at least one DON, and frequent notes that nurses and aides are overworked and underappreciated. This strain appears to manifest in inconsistent responsiveness: while some reviewers report that concerns were addressed almost immediately, others repeatedly mention long waits for call light responses, ignored call lights, and slow nurse response times. The pattern suggests variability by shift, unit, or individual staff members rather than uniformly poor interpersonal care.
Clinical safety and medical management are the most significant concern in these summaries. Several reviewers explicitly report inadequate diabetic care: poor glucose monitoring, insulin management failures, delayed or missed medications, and a general inability or unwillingness of staff to act without explicit physician orders. One review links these failures to real clinical risk (ketoacidosis). These are serious red flags for anyone with diabetes or unstable metabolic needs. Compounding this, reviewers describe poor vital-sign monitoring and medication delays, which reflect broader issues with clinical oversight and staffing capacity. Ownership changes and citations/fines for non-compliance are also mentioned, indicating that regulatory bodies have identified lapses; while some reviews praise new management efforts and improved cleanliness and friendliness, the clinical concerns—especially around diabetes care—remain a prominent and critical theme.
Facility and environment comments are largely positive for communal and public spaces: the facility is described as clean, fairly updated, and easy to navigate with convenient nursing station access. Dining gets favorable remarks for taste and the ability to accommodate special diets. Bedrooms, however, are repeatedly described as dull or plain and could benefit from fresh paint or more personalization. Maintenance and custodial staff are viewed positively, contributing to the overall clean impression.
In summary, Legacy Marietta appears to offer many of the elements families look for—good rehab/therapy, active programming, clean and updated common spaces, and many compassionate direct-care staff. However, there are persistent and serious concerns about staffing levels, responsiveness to call lights and requests, occasional rudeness, and most notably, lapses in clinical management for residents with diabetes and in vital/medication monitoring. The reviews suggest improvement under new management in some areas (cleanliness, friendliness), but the inconsistency in care and the specific reports of dangerous diabetic management errors make the facility a poor choice for residents who require reliable insulin/glucose oversight or who have complex medical needs. Prospective residents and families should weigh the facility’s strengths in therapy, activities, and cleanliness against the documented risks in medication administration, clinical monitoring, and responsiveness; for those with diabetes or high medical acuity, these reviews recommend caution and thorough, specific inquiries before choosing this facility.
