Hanover Healthcare Center

    435 Avis Ave NW, Massillon, OH, 44646
    2.7 · 34 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Understaffed unclean unreliable short rehab

    I had a mostly negative experience: the place was understaffed, smelled and felt unclean, and residents often waited 30-40 minutes for meds, bedpans and transfers; wounds, UTIs and IV needs were sometimes neglected and communication was poor. A few nurses, STNAs and therapy/activities staff went above and beyond, and new management has been more approachable with some improvements. I would not trust this facility for someone needing two-person or complex care - usable only with caution for short rehab stays if staffing is confirmed.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.71 · 34 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.7
    • Staff

      2.8
    • Meals

      2.4
    • Amenities

      2.8
    • Value

      1.0

    Location

    Map showing location of Hanover Healthcare Center

    About Hanover Healthcare Center

    Hanover Healthcare Center, located at 435 Avis Ave NW in Massillon, Ohio, has served area seniors since 1994 and is managed by Mr. Jason French, who acts as Executive Director. This facility is part of CommuniCare, a large family-owned company focused on post-acute care, and offers skilled nursing, rehabilitation, and long-term care services. The center also runs programs in memory care, occupational therapy, hospice, palliative care, and wound care, so folks with many different medical needs can get help. They offer both in-home and onsite care, including extra services like kidney dialysis, tracheostomy support, and regular therapy visits for physical, speech, and occupational therapy, which is helpful for people who need those things after an injury or surgery or for long-term health issues.

    Staff can help with everyday tasks like bathing, grooming, meals, toileting, getting in and out of bed, walking, and light housekeeping. They also handle laundry and offer wheelchair and transferring assistance, which some families find important. Hanover has a strong process for hiring and screening employees that includes background and drug checks, driving record checks, reference calls, immunizations, and residency confirmation, so the staff can be trusted around residents. They've got people who speak English and some who speak other languages too.

    Hanover is wheelchair accessible, there's air conditioning, proper hospital equipment and furniture, clean restrooms, and parking outside for visitors. For activities, residents can join in on games like bingo and enjoy live entertainment, and there are special programs just for veterans. They encourage residents' emotional and physical well-being and keep an open line with families to make sure their care lines up with everyone's expectations. They schedule assessments to talk about care needs and personalize their approach for each resident or client. Every month, the center reviews its provider and service info to make sure it's up to date, and they make sure everyone's licenses and certifications are current. They also work with doctors to keep everybody's health on track.

    Hanover Healthcare Center is known for its focus on good care and building relationships with families. While the staff aims for a supportive and calming setting, currently they aren't taking new patients and you'll need to call for info about future openings. They make a point of offering as much quality of life as possible, whether someone needs regular medical care, memory support, or a safe place for rehabilitation.

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