Overall impression: Reviews for Sprenger Health Care Rose Lane Nursing and Rehabilitation are highly polarized. A substantial number of reviewers praise the facility’s physical setting, therapy services, and specific staff members, describing beautiful grounds, a pleasant courtyard and lake views, well-equipped therapy, and compassionate caregivers. At the same time, a significant portion of reviews report serious problems with cleanliness, safety, clinical care, security, management, and consistency. The volume and severity of negative reports create a clear pattern of inconsistent care quality: some families experienced excellent, attentive care; others reported neglect, safety incidents, and possibly criminal behavior.
Facilities and amenities: Many reviewers consistently praise the campus itself — attractive landscaping, ponds with ducks and swans, courtyards with activities (shuffleboard, gardening, horseshoes, putting green), and a Main Street-style recreation area with a salon and storefronts. Rooms are often described as large with private bathrooms available, and there are positive mentions of donated lift chairs, on-site beauty/hair services (some calling the salon “top notch”), and family-friendly spaces. These physical attributes and amenities are frequently cited among the facility’s strongest assets.
Staff and caregiving quality: Staff performance is a major mixed theme. Numerous reviews single out nurses, STNAs, therapists and aides who were compassionate, knowledgeable, and highly effective; several reviewers named individuals and described family-centered, dignified hospice and end-of-life care. Conversely, there are repeated reports of unresponsive, rude, or hostile employees and administrators. Complaints include long waits for assistance (call lights ignored for 20+ minutes), punitive or disrespectful behavior, and staff threats or retaliation. Staffing shortages, heavy turnover, and overworked employees are frequently blamed for gaps in care and inconsistent performance across shifts and units.
Clinical care, safety and infection control: Multiple reviews allege serious clinical issues: medication mismanagement (delays, medications given without clear justification, residents drugged, restraints used), catheter and wound-care problems, recurrent infections (UTIs), sepsis, and at least one report of E. coli in the bloodstream. Some reviews allege life‑threatening incidents — 911 calls reportedly ignored, a patient arriving to the ER in a coma, alleged failure to resuscitate after a collapse, and claims of altered medical records. Infection-control lapses are also mentioned (e.g., a nurse with a fever allowed to visit). These are high-severity allegations and appear repeatedly enough to be a central concern for reviewers who had poor experiences.
Security, theft and property management: A clear pattern of security concerns appears in many negative reports: unsecured doors, outsiders gaining entry after hours, unlocked resident rooms, and numerous theft allegations (clothing stolen, money taken from resident accounts, cell phones and other items missing or found stored improperly). One review mentions theft of thousands of dollars in clothes and other valuables. These security and property protection failures contribute heavily to distrust among families and are among the most frequently cited serious complaints.
Dining and therapy: Opinions on dining and therapy are mixed but consistent in theme: therapy staff and the rehab department are often praised for skill and positive outcomes (examples include recovery after amputations and regaining mobility). Several reviewers credited therapy with excellent results. However, many also report rehab stays that are too short, therapy sessions that are paperwork-heavy or rushed, and occasional poor coordination in discharge planning. Dining comments are polarized: some reviewers enjoyed varied, healthy meals with good diabetic accommodations, while others described processed, frozen, cold, or tiny portions and frequent missed or late meals. Food service quality appears inconsistent.
Management, administration and corporate influence: Several reviewers specifically linked a decline in care to a change in ownership/management (reference to a takeover by Sprenger) and reported massive staff turnover, poor pay, and a corporate focus on cost-cutting. Administrative behavior is frequently criticized — complaints ignored or inadequately handled, alleged retaliation against complainants, punitive clock-in/out policies, billing/payment problems, and claims of unethical or illegal practices (fraud, altered records, immunity lobbying alleged by a reviewer). These governance and culture concerns underlie many of the reported clinical and safety failures.
Patterns, contradictions and variability: A dominant theme is inconsistency. The facility can present as very clean, well-staffed, and therapeutic with caring employees and excellent rehab services — and some families had positive, even glowing experiences. Simultaneously, other families encountered serious neglect, infections, security breaches, and alleged abusive or fraudulent behavior. This variation often correlates with staff on duty, shifts, and unit. Reported issues also include problems during COVID-era visitation (entrance confusion, closed entrances) and weak wayfinding.
Practical implications and recommended checks: Given the polarized reviews, families should treat this facility with caution and perform thorough due diligence. When evaluating Rose Lane, visit multiple times and at different times of day and week to observe staffing levels and cleanliness across shifts; ask directly about staffing ratios, turnover, and staff training. Inspect resident rooms for odors, secure storage for personal items, and inquire about theft prevention and inventory policies. Review infection-control protocols, catheter and wound-care procedures, and ask about recent state/federal survey results and citations. Confirm medication administration policies, emergency response procedures (including 911 protocols), and how complaints or alleged abuse are handled. If considering short-term rehab, clarify expected therapy schedules, session length, and discharge planning. Finally, request references from current resident families and review recent inspection reports.
Bottom line: Sprenger Health Care Rose Lane offers notable physical assets, strong therapy capability in some cases, and clearly caring individuals on staff. However, a substantial body of reviews report severe cleanliness, safety, clinical, security, and management problems that have led to infections, lost property, and alleged malpractice. Experiences vary widely; families should be prepared to investigate carefully, verify current conditions and oversight, and monitor care proactively if choosing this facility.
