Overall sentiment across reviews for Kingston of Miamisburg is mixed and polarized. A substantial group of reviewers praise the facility for outstanding, compassionate care—particularly from regular nursing staff and the rehabilitation team—while a significant number report serious problems including hygiene lapses, management and staffing failures, medical errors, and alleged abuse. This creates a pattern in which some residents and families have excellent experiences and strong outcomes, and others encounter troubling deficiencies that, in several cases, led to rehospitalization or allegations of harm.
Care quality and staff: The most consistent positive theme is the dedication and compassion of many nurses, aides, and therapists. Multiple reviews describe staff who are attentive, treat residents with dignity, keep residents clean and well-dressed, communicate medical issues, and provide family-like support—especially during end-of-life care. Several reviewers named individual caregivers and therapists (for example, staff praised as Carrie, Sean, and Kent) as going above and beyond. In contrast, other reviews describe indifferent, negligent, or even abusive behavior by staff members or agency/weekend staff. High staff turnover and inconsistent staffing patterns were repeatedly cited as reasons for fluctuating care quality; families reported having many different caregivers in a short period and some shifts staffed by personnel unfamiliar with residents’ needs.
Rehabilitation and therapy: Rehabilitation services are one of Kingston’s strongest reported assets. Numerous reviewers report effective physical and occupational therapy, measurable progress (such as improved mobility and stair-climbing), an upbeat therapy environment, and specialized offerings like aquatic therapy. Many families specifically recommend the facility for short-term rehab stays based on therapy outcomes and therapist engagement. However, a few reports note logistical or scheduling issues with transport and discharge timing that affected continuity of care.
Facility condition and hygiene: Opinions on cleanliness and facility maintenance are mixed. Several reviewers describe a bright, clean, well-maintained building with no bad smells and responsive maintenance staff. Others reported disturbing hygiene and upkeep problems—hair on sheets, mold on bathroom ceilings, ripped mattresses, urine smell, and soiled diapers left unattended. These conflicting accounts suggest that maintenance and cleanliness may be uneven, possibly varying by unit, shift, or over time.
Dining and food safety: Dining experiences are highly variable. Some residents and families praised the food and personable dining staff; others reported cold and awful meals, food left on trays for long periods (e.g., 2.5 hours), spilled water in food, and unsafe food handling practices including staff reportedly serving with bare hands. These reports raise concerns about food quality control and consistency of dietary service.
Safety, medical errors, and serious incidents: Several reviews allege severe safety lapses, including missed oncology appointments, improper discharge or refusal of rehab, medication errors, infections requiring additional surgery or rehospitalization, bed sores and extreme weight loss, and in at least one review an allegation of abuse leading to an overdose. Families also reported issues with call lights not being answered, front desk unavailability, and alleged unprofessional conduct by staff while on duty. There are also allegations related to management misrepresentation of safety measures (including COVID separation practices) and discrimination. These are serious concerns; while not universal across reviews, their presence in multiple accounts warrants caution.
Management, communication, and operations: Recurring operational complaints include poor communication about policies (billing, bed hold), insurance dispute issues, refused transportation services, and unstable scheduling. Several reviewers cited unprofessional or unethical behavior by management and questioned corporate oversight—this is echoed by reports of high staff turnover and staffing shortages. Conversely, some families praised the facility’s administrative responsiveness in handling therapy paperwork and scheduling when things worked well.
Patterns and recommendations: The reviews reveal a bifurcated experience: for many, Kingston offers top-notch rehabilitation, compassionate core staff, and a caring environment suitable for both short-term rehab and long-term care; for others, inconsistent staffing, management failures, hygiene lapses, and serious safety concerns have led to negative outcomes. A sensible takeaway is that Kingston may perform very well when experienced, stable teams are in place (especially in therapy and regular nursing shifts), but families should be vigilant about staffing levels, observe hygiene and food service practices, ask detailed questions about infection control and transport/appointment policies, and monitor for continuity of caregivers. If considering Kingston for a loved one, visit multiple shifts, meet the regular nursing and therapy teams, clarify billing/bed-hold/transport policies in writing, and inquire about how the facility handles agency or weekend staffing and infection control procedures.
In summary, Kingston of Miamisburg receives both strong praise—particularly for rehabilitation and compassionate nurses—and serious criticism for inconsistent care, operational shortcomings, and alarming safety/hygiene reports. Prospective residents and families should weigh the positive outcomes many describe against the documented negative incidents, and perform thorough, current due diligence before making placement decisions.
