Altercare Majora Lane

    105 Majora Ln, Millersburg, OH, 44654
    4.7 · 43 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    5.0

    Caring professional staff highly recommended

    I'm very grateful for my experience - the staff treated us like family: caring, professional, and responsive around the clock. Admission was easy, they helped with Medicaid, and my loved one received personalized, attentive care, excellent therapy, and great food in a clean, home-like environment with engaging activities. I highly recommend this facility.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.74 · 43 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.5
    • Staff

      4.7
    • Meals

      5.0
    • Amenities

      3.3
    • Value

      4.7

    Pros

    • Attentive, friendly and caring staff
    • Family-like, home-like atmosphere
    • Effective rehabilitation and therapy services
    • Skilled nurses and aides with good pain management
    • Excellent food and proactive kitchen staff
    • Clean, well-maintained facility
    • Personalized care and attention to resident preferences
    • 24/7 care and responsive on-call communication
    • Thorough admission process and Medicaid assistance
    • Ongoing post-discharge support
    • Strong resident engagement and activity programming
    • Memory activities and cognitive engagement offered
    • Therapy staff encouraging yet respectful of limits
    • Staff go above and beyond expectations
    • Positive social environment (staff form friendships with residents)
    • Non-hospital-like, welcoming environment
    • Visitor-friendly features (bird exhibit, bird watching)
    • Multiple reviewers highly recommend the facility

    Cons

    • Serious safety concerns reported in memory care
    • Medication administration errors alleged
    • Missed or incomplete lab work reported
    • Falls and failed fall-prevention leading to injuries
    • Allegations of delayed or absent emergency response
    • Some isolated reports of very poor care or neglect
    • Mixed feedback indicating variability in care quality

    Summary review

    Overall sentiment in the reviews is predominantly positive, with a strong and consistent emphasis on the staff and the quality of day-to-day care. Many reviewers describe the employees as attentive, friendly, loving, and professional — often characterizing the caregiving team as a ‘‘second family’’ or ‘‘family-like.’’ Nurses, aides, and therapy staff are repeatedly praised for their compassion, responsiveness (including answering calls at night), and individualized attention to residents’ needs. Multiple comments highlight that staff engage residents in meaningful conversation and activities, form friendships with residents, and focus on personal preferences and pain management.

    Rehabilitation and therapy services are another clear strength. Several reviewers report effective and thorough therapy that supported recovery, and the facility is specifically recommended for rehabilitation and long-term care. Therapy staff are described as encouraging yet respectful of limits, and rehabilitation outcomes appear to satisfy many families. Activities and environmental features — such as memory activities, a bird exhibit, and opportunities for social engagement — contribute to a non-hospital, home-like atmosphere that families and grandchildren enjoyed. The facility’s environment is frequently called clean, well-maintained, and welcoming.

    Dining and ancillary services receive frequent positive mention. The kitchen and food service are described as excellent, with the staff going above and beyond to accommodate preferences. Reviewers note a varied and appealing menu and that residents enjoy the meals, which is an important quality-of-life indicator. Administrative aspects including an easy admission process, Medicaid assistance, and post-discharge support are praised, suggesting the facility is able to assist families through logistical and financial transitions as well as clinical care.

    Despite the many positive reports, there are a small but significant set of negative and severe concerns concentrated on memory care and safety. Multiple reviews allege medication errors, missed lab work, failed fall prevention, and instances where residents were allowed to fall and sustain traumatic injuries. At least one review reports an alleged failure to call emergency services after a fall, with catastrophic consequences described. These accounts portray extreme outcomes (coma, death) and a strong lack of trust from the families involved. There are also isolated comments calling the facility or staff ‘‘horrible,’’ indicating that experiences may vary considerably between units or over time.

    The overall pattern suggests a facility that performs very well for many residents — particularly in rehab, dining, and general long-term care settings — but with reported lapses in certain areas of memory care and safety. The positive reviews are numerous and detailed about staff behavior, cleanliness, programming, and clinical support. The negative reviews are fewer but serious in nature, centered on medication management, clinical oversight, fall prevention, and emergency response. Because these issues directly affect resident safety, they warrant careful consideration by prospective residents and families.

    Recommendations for prospective families: when considering this facility, verify the current status and oversight of memory care specifically. Ask for documentation on medication administration protocols, fall-prevention programs, staff-to-resident ratios (particularly in memory care), emergency response procedures, and recent inspection/survey results. Request references from families whose loved ones are in the same care unit you are evaluating, and ask the facility what corrective actions have been taken in response to any prior adverse events. A tour that includes observation of activity programming, meal service, cleanliness, and staff-resident interactions (including night and weekend staffing) will help confirm whether the positive themes in many reviews are consistent with what you observe.

    In summary, the reviews portray Altercare Majora Lane as a largely caring and professionally run facility with strengths in staff responsiveness, rehab and therapy services, dining, and a warm, home-like environment. However, there are serious, specific allegations related to memory care safety and clinical management that should be investigated directly with the facility before making placement decisions. Conducting focused due diligence on memory-care practices and emergency protocols will help weigh the generally strong positive feedback against the isolated but severe negative reports.

    Location

    Map showing location of Altercare Majora Lane

    About Altercare Majora Lane

    Altercare Majora Lane sits in Millersburg, Ohio, and offers a big range of services for seniors who need different types of care like Skilled Nursing, Short-Term Rehabilitation, Long-Term Care, Hospice and Palliative Care, Respite Care, as well as Secured Memory Care in Speret Hall for those facing Alzheimer's disease or other kinds of dementia, and they've got an overall Medicare rating of 4.4 out of 5 stars, which covers areas like health, staff, and quality. The facility has 80 beds, usually about 53 filled, and stays open day and night, all week long, with registered nurses always on site to deal with any urgent medical needs, and they have an attending physician and a nurse practitioner in the building five days a week. Structured programs and units have names like Speret Hall for memory care, where staff has finished the CMS Hand-In-Hand dementia training, and they work to keep people both safe and stimulated with special programming designed for folks facing memory problems.

    The care teams deliver skilled nursing, personal support, intermediate care, rehabilitation, and medical help for both short and long stays, including wound care, pain management, medication support, and therapy for stroke, orthopedic needs, heart problems, or other rehab needs, and there's a therapy gym close to patient rooms, with goal-focused physical, occupational, and speech therapy available, plus an interdisciplinary rehab staff working to help residents get stronger and more independent. Residents can get treatments for dementia or other cognitive struggles, and the facility accepts Medicare, Medicaid, insurance, and offers financial help, with in-home nursing, medical supply support, and transportation to appointments. For those needing a break, there's also day care and respite options, plus hospice and spiritual care to match different needs and beliefs.

    Amenities are wide-ranging, with private rooms for short-term rehab, restaurant-style dining, in-room refrigerators, Wi-Fi everywhere, a convenience market, on-site store, pool, salon and barbershop for personal grooming, and secured landscaped grounds including enclosed courtyards and a family picnic area with a grill. Residents have access to daily exercise, organized social events, educational programs, and family outreach and counseling, with community-based activities and family programs happening throughout the year. Safety is addressed with security services, emergency staff, and features like safety fixtures and handicap accessible rooms, and every suite comes with cable television.

    Altercare Majora Lane's location keeps it close to Joel Pomerene Memorial Hospital, only about one and a half miles away, and that helps with access to other medical care if needed. The facility is licensed to operate as both a nursing home and a rehab center, participates in Medicare and Medicaid since 1984, and maintains a high 4.8-star rating from 42 online reviews, making it a recognized name for elder care in the area. The design uses clearly named care units and programs, offers extras like grocery ordering, and brings award-winning therapy and medical services to the people who stay there, with flexible payment options and support for both residents and their families.

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