The reviews for Woodside Village Care Center present a highly mixed and polarized picture, with strong praise for specific staff and therapy services juxtaposed against serious allegations of neglect, poor hygiene, management failures, and billing disputes. Multiple reviewers highlight excellent experiences—particularly for short-term rehabilitation stays—where physical and occupational therapists and many frontline staff were compassionate, effective, and instrumental in helping residents regain strength and mobility. Several comments emphasize friendliness, a home-like atmosphere in remodeled areas, improvements under new management, and situations where housekeeping and therapy departments performed very well.
Conversely, a substantial portion of reviews describe systemic problems that raise serious concerns about resident safety and dignity. Recurrent themes include understaffing and overworked employees leading to inadequate nursing care: residents reportedly went days without showers, were left in the same clothes, experienced untreated incontinence issues, and slept on soiled linens. Multiple accounts specifically report strong urine and feces odors in the building, fecal contamination on bedsheets and under nails, clogged toilets, and other sanitation and infection-control lapses. One review cites a death from pneumonia and several recount deplorable personal treatment, indicating that at least some families perceived care failures with significant clinical consequences.
Safety and daily care issues extend beyond hygiene. Reviews mention wheelchair-related hazards, limited outdoor access for certain residents, and insufficient assistance during meals (cold food, long delays, and no help loading meal carts). Food quality and meal service consistently appear as weak points. Communication failures are another major theme: phones are reportedly not placed in residents' rooms (only a single shared phone is available), making it difficult for families to reach loved ones; staff are described as unavailable or secretive; and administrators and legal contacts are sometimes unresponsive. These communication gaps exacerbate family distress and hinder timely problem resolution.
Many negative comments implicate management and administrative practices. Families describe lack of transparency over billing and insurance, with one family reporting a large unexpected bill and legal action by the facility. There are reports of high staff turnover, the firing of the Director of Nursing, rumors of potential closure, and an overall sense of instability in leadership. At the same time, several reviews note that a change in management and recent renovations appear to be having a positive effect—some areas look newly remodeled and staff morale and care reportedly are improving in places.
Overall, the pattern suggests significant variability in resident experience that may be driven by staffing levels, recent management changes, and differences between departments (for example, therapy and housekeeping often receive praise, while nursing and administration are more frequently criticized). Prospective residents and families should recognize these mixed signals: there are documented instances of excellent, compassionate care and successful rehab outcomes, but also multiple reports of serious neglect, hygiene and safety failures, and administrative/financial disputes. If considering this facility, visitors should inspect the current physical environment, ask for recent staffing and inspection records, inquire specifically about infection control, bathing and toileting routines, meal service and phone access in rooms, and get clear, written information on billing and insurance policies to verify whether recent improvements under new management are sustained and address the most serious previously reported issues.
