Overall sentiment across the reviews is strongly mixed: many families and staff praise the facility for its compassionate caregivers, homelike environment, attractive single-story setting with gardens, and a strong activity program, while a smaller but significant number of reviewers report serious lapses in care, staffing shortages, and management problems. Positive reports frequently emphasize personalized attention, 24-hour supervision, chef-prepared meals, robust activity calendars (puzzles, baking, outings, a baby-doll nursery area, travel-themed activities), and day-to-day practices that give families peace of mind. Several reviews explicitly note that residents are treated with dignity and respect, staff know residents' names, and that hospice coordination and end-of-life care were handled well in many cases.
Care quality is a dominant, divided theme. Many reviewers describe excellent hands-on care: attentive, compassionate, patient staff, immediate responsiveness to issues, regular updates and photos sent to families, and staff who go above and beyond (calling family when a resident is sick, arranging house calls for paperwork). These accounts describe improved resident mood, meaningful engagement, and positive final weeks in the facility for some residents. Conversely, other reviewers report troubling care failures: insufficient caregivers for the number of residents, nurses failing to follow doctors' orders, poor fall-protocol adherence, family members not being notified about incidents, and in extreme cases residents experiencing bruising or conditions that led families to move their loved ones out. A few reviews describe severe neglect or abuse (reports of blood or feces in rooms and long delays before cleanup), which are serious outliers but nevertheless recurring enough to be a pattern of concern to prospective families.
Staffing and staff culture show contrast across reviews. Many comments praise individual staff members and describe a family-like culture among caregivers, with staff who are professional, compassionate, and proud of their work. Some employees report it is a great place to learn memory care and to build relationships. However, multiple reviews cite high turnover, staffing shortages, and retention problems—particularly among housekeeping—and attribute some declines in service to this instability. Several reviewers link a perceived drop in care quality and communication to an ownership change (mentioned as Sinceri Living or corporate takeover), describing rent increases, disparate pricing, a new 30-day notice fee, and less-responsive management. This mixing of positive frontline staff testimonials with corporate-level dissatisfaction is a consistent theme.
Facility, cleanliness, and maintenance feedback is mostly positive about the physical plant but contains important caveats. The property is often described as beautiful, bright, well-kept, and single-story with easy access and multiple landscaped gardens. Common areas are lauded for being open and pleasant, and some reviewers find rooms comfortable with full bathrooms. Yet other reviews note wear and tear: dining room tables and furnishings in poor condition, wheelchair scuffing, a broken restroom in a ward, sparse rooms, dusty or dirty rooms at times, overflowing laundry baskets, and inconsistent housekeeping service. Several families reported a decline in housekeeping quality over time. These mixed observations suggest the facility's public spaces are well maintained but some resident rooms and furniture may suffer from deferred maintenance or inconsistent cleaning attention.
Dining and activities are frequently cited as strengths. The on-site chef and prepared meals receive praise; reviewers appreciate variety, travel-themed events, and holiday celebrations. At the same time, some families wish for fresher fruit and more menu options. Activities programming—including crafts, games, baking, trips off-site, a baby-doll nursery, and regular beauty shop days—receives strong positive mention for keeping residents engaged. There are scattered reports that activity participation was discouraged for some residents or that programming declined after specific times (notably during or after COVID lockdowns or following staff changes).
Safety, training, and pandemic response are mixed. Several families compliment the facility for handling COVID with creativity and keeping residents safe during lockdown periods; some staff report zero COVID deaths. Conversely, others describe lockdowns, poor incident reporting, and training gaps (for example, inadequate fall protocol training). A small but serious subset of reviews alleges safety breaches and neglect sufficient to warrant moving residents out; these incidents raise red flags that prospective families should investigate during tours and follow-up conversations.
Management, transparency, and business practices are recurring concerns. Multiple reviewers mention rent increases after a change in ownership, nonrefundable deposits (including a thousand-dollar deposit), unclear or disparate pricing, and a perceived profit-first orientation. Communication lapses—such as lack of proactive updates, unclear responses to concerns, and inconsistent follow-through—are commonly cited. At the same time, some reviewers describe open-door managers and responsive administrative staff during admissions or when addressing problems.
In sum, the dominant positive themes are the compassionate frontline caregivers, homelike single-story facility with gardens, robust activities program, and generally good meals and resident engagement. The dominant negative themes are inconsistent staffing and turnover, variable housekeeping and maintenance, troubling isolated but severe allegations of neglect or protocol failures, and management/corporate decisions perceived to negatively impact care. The pattern suggests that experiences at Mulberry Gardens Memory Care can vary substantially depending on timing, specific staff on duty, and possibly changes in ownership or management. Prospective families should weigh the many positive, everyday accounts of dignified memory care against the serious negative reports, ask targeted questions about staffing ratios, incident history, training and fall protocols, housekeeping schedules, maintenance plans, ownership/fee policies, and hospice coordination, and seek references or recent family contacts before making a placement decision.
