Altercare Country Lawn

    10608 Navarre Rd SW, Navarre, OH, 44662
    3.8 · 33 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    3.0

    Effective rehab but safety concerns

    I had a short rehab stay: intake and registration were smooth, the facility is immaculate and odor-free, rooms comfortable and nights quiet. Most nurses, therapists and support staff were pleasant, punctual and respectful - PT/OT/ST helped me walk without a walker, the food was good (vegetables a bit overcooked), and Julie the social worker arranged an excellent, safe discharge with four weeks of at-home care. At the same time I encountered and heard alarming lapses: understaffed shifts, slow or rude responses, hygiene failures (soiled bedding/bathroom), and reports of delayed or inadequate medical attention in serious infections, including questionable DNR communication. Leadership and many staff were communicative and caring, but inconsistent staffing and serious medical/management issues leave me wary. Overall: effective rehab and many compassionate caregivers, but use caution because of safety and care concerns.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.76 · 33 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.5
    • Staff

      3.9
    • Meals

      3.8
    • Amenities

      5.0
    • Value

      1.0

    Pros

    • very clean facility (no odor)
    • compassionate and caring staff
    • punctual and respectful nursing and therapy staff
    • effective rehabilitation services (PT/OT/ST)
    • comfortable, quiet nights
    • good food with in-room meal preferences accommodated
    • strong discharge planning and safe transitions home
    • attentive and reachable administration/leadership
    • dedicated Activities Director and meaningful activities (including Zoom during COVID)
    • hospice support available and integrated
    • individual staff members praised by name (e.g., Julie, Chris, Rachel, April, Madison, Emily)
    • well-maintained rooms and facility environment
    • quick issue resolution when problems are reported
    • arranged at-home care and practical post-discharge follow-up
    • helped residents regain strength and mobility (some left walker-free)
    • respectful and friendly reception/front-desk interactions
    • consistent communication with families in many cases
    • high perceived quality of care by many reviewers
    • meals and dietary staff described as attentive

    Cons

    • allegations of severe medical neglect and failure to treat infection
    • report of unexplained do-not-resuscitate (DNR) order issuance
    • claims that critical vital signs and lab abnormalities were ignored
    • one reported transfer against family wishes and perceived intent to let resident die
    • accusations that facility should not receive Medicare skilled-nursing funding
    • inconsistent staff responsiveness and slow response to call lights
    • reported nonfunctional or incorrectly ordered medical equipment
    • slow or absent meal service with cold food reported by some
    • lack of basic supplies (e.g., wash cloths) and delayed bedpan service
    • insufficient STNA and overall understaffing on some shifts
    • reports of residents left in soiled conditions (feces/urine, soiled diapers/clothing)
    • nighttime practice of waking dementia residents for showers criticized
    • rude or disrespectful behavior reported from some staff members
    • management and leadership concerns; calls for new management in some reviews
    • inconsistent medication management with reports of excessive medications
    • occasional hiccups with health protocols and inconsistent adherence
    • polarized experiences — strong positive reviews but also very serious negative allegations
    • COVID visitation restrictions (noted as a limitation by some families)
    • some reviewers recommended facility closure based on negative experiences

    Summary review

    Overall impression: Reviews for Altercare Country Lawn are sharply mixed, with a substantial number of reviewers reporting excellent care, strong rehabilitation outcomes, and a clean, well-maintained environment, while a smaller but extremely serious subset of reviews alleges severe medical neglect and mismanagement. The majority of positive comments center on compassionate front-line staff, effective therapy and discharge planning, and an orderly, pleasant facility. However, multiple reviews describe alarming failures of medical care, hygiene, staffing, and communication that raise significant concerns and create a polarized overall picture.

    Care quality and clinical concerns: Many reviewers praised the clinical and rehabilitative services — physical, occupational, and speech therapy are repeatedly credited with helping residents regain strength and return home, sometimes without walkers. Conversely, several reviews include very serious allegations of medical neglect, including failure to treat pneumonia or sepsis, ignored critical vital signs and lab abnormalities (examples cited: oxygen saturation 60%, INR > 8, severe electrolyte problems), and an unexplained issuance of a do-not-resuscitate order. One reviewer reported a transfer against family wishes and used highly charged language characterizing the facility as a "death camp." These allegations stand in stark contrast to the many accounts of competent nursing and therapy care; they represent the most consequential negative theme and merit particular attention.

    Staffing, responsiveness, and leadership: Staff were frequently described as compassionate, respectful, punctual, and reachable. Named employees — for example social worker Julie and clinical and therapy staff including Chris, Rachel, April, Madison, and nurse Emily — received specific praise for discharge planning, communication, and bedside care. At the same time, a recurring criticism is inconsistent staffing levels (notably lack of STNA staff), slow or absent responses to call lights, and occasions of rude or inattentive personnel. Several reviews described management concerns and called for new leadership, suggesting variability in administrative oversight. Where leadership was praised, families reported prompt problem resolution and clear communication; where it was criticized, reviewers reported unresolved clinical and hygiene issues.

    Facility, cleanliness, and environment: The facility's cleanliness and physical environment are among the most consistently positive aspects across reviews. Multiple reviewers noted a well-maintained, odor-free facility, comfortably sized rooms, and quiet nights. These compliments are often paired with praise for a friendly front desk and an attentive dietary manager. However, a small but serious subset of reviews reports hygiene failures — residents left in soiled conditions, bathrooms with dried feces, soiled diapers and clothing — which conflicts sharply with the majority perception of an immaculate facility. This disparity suggests inconsistent execution of basic care routines in some shifts or units.

    Dining, activities, and ancillary services: Dining and dietary services generally receive favorable comments — good, satisfactory meals, in-room meal accommodation, and an attentive dietary manager. A few reviewers noted minor issues such as overcooked vegetables or occasional cold plates and slow service. Activities, including efforts to maintain meaningful connections during COVID via Zoom, were highlighted positively; the Activities Director earned praise. Hospice support was also mentioned as an integrated and supportive service for those who needed it.

    Communication and transitions: One of the facility's strengths in the positive reviews is discharge planning and communication. Several families described thorough, safe transitions home, arranged at-home care, and staff who remained available and communicative. Conversely, other reviewers described poor communication, equipment mix-ups (nonfunctional or wrong equipment ordered), and administrative failures that contributed to a negative experience. These conflicting reports again point to inconsistency — many families experienced excellent discharge coordination while others encountered communication breakdowns.

    Patterns and final assessment: The overall pattern is one of notable polarization. A substantial number of reviews reflect a high-functioning skilled nursing and rehabilitation facility with compassionate staff, effective therapy, clean facilities, and strong discharge planning. Yet the presence of multiple, severe allegations — including claims of untreated infection, ignored critical labs/vitals, and inadequate hygiene — are extremely concerning and cannot be dismissed. These negative reports are not minor service complaints; they allege fundamental breaches in clinical care and patient safety. Prospective residents and families should weigh both the frequent positive experiences and the rare but serious negative allegations. When evaluating the facility in person, it may be important to probe staffing ratios, infection-control and clinical escalation procedures, documentation and consent processes (including how DNR decisions are handled and communicated), and recent management responses to complaints, since reviews suggest outcomes vary significantly by unit, shift, or timeframe.

    Location

    Map showing location of Altercare Country Lawn

    About Altercare Country Lawn

    Altercare Country Lawn sits right on Navarre Road in Navarre, Ohio, and has a long-standing team of caregivers and nurses, including people who've worked there well over a decade, looking after folks who need help day and night, and you'll find all kinds of services whether you're there for skilled nursing, short-term rehab after a hospital stay, long-term care, hospice, palliative care, or even respite care when families need a break, and they don't skimp on therapy either, since you see people getting physical, occupational, and speech therapy seven days a week in a bright gym. They have a lot of private rooms with Wi-Fi and electric beds, plus sitting areas with TVs and activity rooms where people like to socialize, and you see a lot of organized exercise classes, chapel services, and life enrichment activities to keep your mind and spirit busy if that's what you're looking for. The place is described by staff as well maintained, with landscaped outdoor areas, a secure courtyard for those in memory care, and dining that works for different schedules. They serve seniors who need everything from basic help to more complex medical care, including those with physical or mental health conditions, and their memory care unit, called Speret Hall, is set up for residents living with Alzheimer's disease or other kinds of dementia, and it's locked and secured for safety, with special programs and caregivers who know what to do. Besides all the health care, there's off-site transportation for shopping or eating out, so folks don't always have to stay put, and the facility has a physician on staff, a certified wound nurse, and both clinical and therapy teams who've seen a lot in their time. The focus really stays on patient comfort and quality care, with options for independent living, assisted living, and even outpatient rehab, and faith services available for those who want them. There's a score of 3.3 from 14 reviews, showing the place has strengths but isn't perfect, and as part of Altercare Integrated Health Services, they try to maintain high standards and improve as they go along, aiming to treat every resident as an individual with their own interests, abilities, and needs.

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