Otterbein New Albany SeniorLife Neighborhood

    6690 Liberation Way, New Albany, OH, 43054
    3.1 · 35 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Beautiful campus, but unsafe care

    I was conflicted: the campus is beautiful, apartment-style with great food and some truly caring PSAs, aides, and therapists. But chronic understaffing and poor coordination led to missed meds, long call-light waits, filthy briefs left on residents, sloppy/unsafe discharges with no med list, and alarmingly bad clinical lapses - plus unresponsive, arrogant management and terrible communication. A few staff were excellent, but overall I can't recommend this place unless staffing, clinical oversight, and discharge procedures are fixed; you must be present and advocate constantly.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space
    • Small library

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    3.09 · 35 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.4
    • Staff

      2.3
    • Meals

      3.2
    • Amenities

      3.4
    • Value

      1.0

    Location

    Map showing location of Otterbein New Albany SeniorLife Neighborhood

    About Otterbein New Albany SeniorLife Neighborhood

    Otterbein New Albany offers a unique and innovative approach to senior living, distinguished by its small house model that emphasizes person-centered care and fosters meaningful connections among residents and staff. Rather than operating as a traditional nursing home, Otterbein New Albany is organized as a neighborhood of five distinct homes, each thoughtfully designed to offer a real-home environment where residents, referred to as elders, enjoy both privacy and a sense of community. Each house accommodates a maximum of twelve elders, with every individual having a private suite and bathroom. Shared living areas, family-style meals, and secure backyard patios create a space that feels less clinical and more like a welcoming household.

    This model of care prioritizes independence and personal choice, allowing elders to decide for themselves when to wake up, what to eat, and how to spend their day. There are no rigid schedules or strict mealtimes, giving each resident the autonomy to shape their daily routines, much as they would in their own home. Family and friends are warmly encouraged to join activities and special occasions, strengthening the sense of community for all. A dedicated and consistent care team—which includes licensed nurses, nursing assistants, and therapists—is always present, providing 24-hour support for skilled nursing, long-term care, memory support, and post-acute rehabilitation.

    Otterbein New Albany takes pride in creating a comfortable and secure environment that does not compromise on amenities. Recent enhancements have included the addition of ten new private suites, each featuring remote-controlled personal heating, spacious bathrooms with walk-in showers, and complimentary Wi-Fi. These upgrades further support the philosophy that residents deserve both privacy and comfort, as well as access to the technology that helps them stay connected with loved ones.

    The care home’s partnership with The Green House Project has been instrumental in shaping its approach. By embracing the Green House model, Otterbein New Albany has successfully moved away from institutional, standardized care and toward a more personalized, home-like setting. Each small house operates as an independent unit, where elders and staff develop close relationships, sharing meals, daily routines, and responsibilities much like a family. This approach not only fosters a sense of belonging and enjoyment in daily life but also contributes to the overall well-being and satisfaction of both elders and staff.

    Located in a thriving, picturesque residential area, Otterbein New Albany benefits from being part of a growing, vibrant suburb, recognized for its excellent public schools, low crime rates, and accessible green spaces. The broader community’s values of safety, connection, and livability are reflected within Otterbein New Albany’s small house neighborhood, making it an appealing choice for those seeking a nurturing, engaging environment for senior living. This setting ensures that every elder is treated not as a patient but as a valued member of a close-knit family, with daily life designed to be as fulfilling and self-directed as possible.

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